Cajun Brothers Furniture - Conway, AR / Sagging mattress, poor customer service
Spring Air Mattress Company
1207 West Crosby Road
Carrollton, TX [protected]
To Customer Service,
We purchased a Spring Air Mattress June 13, 2005 from Cajun Brothers in Conway, AR. One of the main reasons we purchased this mattress was the warranty.
We noticed that the mattress was sagging (on both sides) where we sleep.
Cajun Brothers came to our house, (February 2007), took pictures, measured the sag and sent them to Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress.
Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.
We have a king size Vienna pillow top. I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress.
We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken.
We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done.
We expect a refund from Spring Air.