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Cadbury

www.cadbury.co.uk

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1.1

Overall customer rating from reviews and complaints

Cadbury earns a 1.1-star rating from 1 reviews and 145 complaints, showing that the majority of chocolate enthusiasts are dissatisfied with their confections.

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Cadbury Complaints Page 8 of 8

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9:58 pm EST

Cadbury Glue

My name is Shelley Tryon. I have been buying caramilk chocolate bars for years because of how good they are. For the past 2 weeks I have been have issues with the chocolate bar rapper. Every time I go to open the chocolate bar the package is actually glued to the chocolate bar, making it so you cannot even eat the bar. Because of the glue on the chocolate bar there is a lot of the paper glued on the rapper. I buy the chocolate bars daily and I really hope the problem gets fixed because my 10 year old daughter got very sick because of the glue. Please fix this problem before other kids get sick to.
Thank you
Shelley Tryon

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Christina Fraser
CA
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May 17, 2020 2:18 pm EDT

Hello, I bought a 4 pack of caramilk bars and theres no caramel in them! They're just all chocolate :( I was very disappointed as I love the caramel. Pictures are attached.

Thank you,

Christina Fraser - Nova Scotia, Canada

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ComplaintsBoard
G
6:42 pm EDT

Cadbury different chocolate

this isn't really a complaint
i was just wondering what did you guys do as a company to the caramilk bar?
i enjoy the bar very much so, they have a new package, and a new taste to them..
soo i was just wondering did you do?
and i'm not really a big fan of the new taste...
thank you muchly
Gordie

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Chocolates
Montreal, CA
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Feb 01, 2014 11:13 pm EST

The new Cadbury Caramilk chocolate bar wrapping is no good. It takes away a big part of the pleasure of enjoying these chocolates, which is laying it on a table or surface anywhere and breaking the squares apart.
The new packaging is just another cheap
skate penny pinching tactic that lets down the integrity of the famous Cadbury Caramilk Secret.

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H07xox
CA
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Sep 01, 2011 5:48 am EDT

I used to love the taste of caramilk bars in the past. It seems as if the taste was changed! There's a huge difference and I'm not happy with it at all!

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richu
Hyderabad, IN
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Oct 02, 2008 10:12 am EDT

i bought a dairymilk frm eranakulam[kerala]i found only half of it when i opened the cover...
i became very sad and i didnt expect this from cadburys... thats why i'm sending this...

please take check while packing it...

the code no. of that dairymilk was T80809

ComplaintsBoard
R
11:05 am EDT

Cadbury sham promo

Cadbury's The Art of Happiness promo was a sham! Its judges did not themselves know what they should be judging about. I joined the contest, taking pains to carefully build my Cadbury-wrapped paper art design according to its Art-of-Happiness concept. But what huge disappointment I got when I felt cheated out so unfairly in the end. I'm no spoilsport or no mean loser. I can accept defeat and lose valiantly as long as the loss is reasonable and fair. But choosing designs that did not at all depict the contest theme and fell short of the other criteria, like audience votes, is unbelievable! To illustrate: my design showed a balikbayan dad being welcomed at the airport arrival area by his wife and children, which, to me, is a very timely tableau of what constitutes happiness in today's Pinoy families. To compare: 3rd place winner they chose is an Egyptian chariot, 2nd place is a Chinese pagoda-lamp, 1st place is a mountain-beach resort replica. Where is the message of happiness in the winning entries they selected? Beats me. So pray, tell me, don't I have reason to cry "scam!"? Choose Cadbury, Choose Happiness, the promoters say. I say: Cadbury leaves a bad taste in my mouth after this experience!

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ms. miss
PH
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Jul 15, 2009 3:29 am EDT

where can i see the works of the winners of last year's cadbury contest?

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Anonymous
PH
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May 27, 2009 1:02 am EDT

kay monique, kung mabasa mo ito, better luck next time. Ngayon ko lang nakita itong complaint item mo. If you want to complain about your loss, wag mo idamay kami mga winners. In my life, nakapanalo na rin ako ng ibang contests not just Cadbury's. I did not want you to lose, but I want myself to win.

If you have that kind of attitude, you will NEVER be able to win in ANY contest.

Just do better next time.

Thank you.

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kandy hierro
PH
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Oct 08, 2008 6:26 pm EDT

i join the contest too but aim not there at the judging day and the worse part of joining the contest is that, i dint even get my entry back they dint even call me to inform me where can i get my art back, even if i dint win the contest making those art made me feel a winner hope next time the cadbury Phils.try to value your customer more beside we spend lots of money buying your product so we can have a master piece to join the contest.

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Nicole
PH
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Oct 04, 2008 9:23 am EDT

Look, all I can say is that if God let them win, He probably wanted them to. I joined the contest myself (the forest diorama with the origami moose and trees). I spent hours on that one moose. It was a 100++ step model. I prayed to God every night that whatever he wants to happen, will happen. And I needed him to accept it. We din't really have the same plans but I'm sure that his were better. Maybe not for me but for whoever won.

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nikehome
CN
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Jul 29, 2008 11:43 am EDT

Want to buy the shoes of the low price of high quality, I want to go www.nikehome.net

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monique
PH
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Jul 29, 2008 11:30 am EDT

Hey, Cadbury Phils. people! Take heed..looks like your Happiness promo made this guy so unhappy and he seemed to have valid reasons to be. Cadbury, better 'bury your not-so-happy promo! Next time, study your own contest rules! Who drafted the contest mechanics anyway? Hershey's?

ComplaintsBoard
A
12:00 am EDT

Cadbury chocolate unfit is not for consumption

I recently purchased a Cad bury Chocolate from a local shop in Delhi, after opening the outer packaging of the chocolate i found that it was not fit for consumption.

The inner packaging of the chocolate is still intact. The chocolate has 2 cubes missing, further more there are stains on the paper which is used to do the inner packaging.

I think this is very bad on the part of Cad bury to allow such food products enter market, which are not fit for consumption and are a hazard to public health. I have sent the feed back to them through their website.

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michael landis425
US
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Jan 31, 2026 9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a 4 pack and 1 of them was kinda smashed.. thank you! I’ve attached pictures

I love Cadbury Eggs!

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Abhi Raj
Patna, IN
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Aug 02, 2025 7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased your chocobake cookies, but most of them arrived broken inside the packaging. This is disappointing as they were meant for gifting. Please improve the packaging quality to prevent damage.

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Patricia halfmann
GB
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Jan 07, 2024 4:56 pm EST

I’ve just messaged you and I’m not sending a refundable £1 through my bank. Isn’t there an easier way to complain?

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Alexia Dunphy
Brampton, CA
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Sep 23, 2023 10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HAIR IN CHOCOLATE BAR!

The chocolate bar was purchased from Walmart, Orleans, ON, CANADA.

There was a hair in the chocolate bar when I bit into it and I could not even pull it out.. that's how stuck it was. It was gross. It is so unsanitary. I'm appalled.

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teaganbriant
GB
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Sep 09, 2023 11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

THE WHOLE BAR HAD NO JELLY PIECES IN WE HAD 2 BITS

BROUHHT IN TESCO ON 30th AUGUST 2023 around 12pm

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Rachael Moore
GB
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Jul 29, 2023 7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased whole nut bars from local shop recently and they didn’t contain any nuts!

Just plain milk chocolate. Very dissatisfied.Don’t want to risk buying anymore.

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qadbary
Jaipur, IN
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Feb 26, 2023 5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Refrigerator not working

Asset code..CX9156

ASSET CODE BZ0023

Model number CT60

SERIAL NUMBER [protected]

Uttam Parmanand charan and general store

Shop no 46

Proprietor name

Rajendra Kumar purswani

[protected]

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PUGAZH Elango
Mumbai, IN
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Feb 23, 2023 1:02 am EST

Bought Dairy milk hazle nut from nearby shop, chocolate taste good whereas the nuts were taste bad, bitter, oily and think so the nuts are old and they were tastes very bad.

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Derrick j weir
Dartmouth, CA
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Feb 01, 2023 5:27 am EST

I bought a few bars and they had no filling in them i was very unsatisfied all chocolate not good at all I don’t know what else to say is that I was not happy so if you’re not going to do anything about it fine I will stop purchasing them

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Vishesh Kuchhal
Noida, IN
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Dec 06, 2022 8:29 pm EST

The product was very useless

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