Butler Nissan / incompetant service dept
Story of my car...
I leased a new 2008 Nissan Altima from Butler Nissan with 10 miles on it and my first time ever having a brand new car. Well, two months later we had flooding that took place all over Indiana. My car was a victim of it, not once, but twice. I had it towed to Butler thinking since I bought my car there not long ago, it would be the best place for me to go.
There first estimate was around $4000 to have the car fixed and my insurance adjuster agreed. Well, as a month goes by they keep finding multiple things wrong with it without contacting my insurance. They are working away and my insurance company has marked my claim as closed since they have not heard back from Butler. I called my insurance to find out what the deal was and it was then when my adjuster called Butler. To my adjuster's surprise, there was going to be another $17, 000 worth of damage. One of the mechanics stated, "I can't beleive we didn't think to look in the cylinders before starting the car, now the engine has seized up.
So, long and behold on July 10th, I got my car back. I was so excited to be driving the car that I had been paying for all along. My cute lil Altima. Well, on August 12th I amd riving back from downtown to work on my lunch break. MY CAR BREAKS DOWN!! It overheats and black smoke is coming from under the hood.
I called Butler Nissan and the service manager gives me the number to call for a tow. I call the number and they don't think I am under warranty so told me I have to pay for the tow and maybe reimbursed. I call my insurance company and my adjuster sends a tow truck right away and has my car towed to a different dealership. I talk to that dealership explaining the situation and state that no matter what I do not want my car back at Butler.
The next day I get a call from Butler saying they had towed my car back to them and have a rental for me to pick up until the work can be completed, since it is their fault. I get out there to pick up a 96 Ford Eescape with 100, 000 miles on it, which is fine besides the fact that I am paying a $300 car payment for a car I am not driving.
Now, its going on three weeks and I still don't have my car back from this repair. The service department didn't send the motor head to the metal shop until this Wednesday.
BUTLER NISSAN has given me unnacceptable service, been reported to Better Business Bureau, complaints made to the regional manager and if I have 4 service problems occur concerning the parts they have fixed they will be liable to take over my lease.
I will NEVER recommend Butler to anyone
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