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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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S
12:32 pm EDT

Burger King no wifi

"free wifi" in the door...
I use this place very often because it's close to my home. But, there is no wifi for over two months..
I told the mgr (Helen & leo) to fix it over ten times, they said the owner doesn't want to pay for fixing.
It's very annoying to hear that. Can you let the owner to fix it?
It took over one year to fix tv, after keeping the complaint. Thanks.

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T
5:17 pm EDT
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Burger King burger king customer services

I have been ringing the New Zealand Burger King head office customer service line since Friday leaving messages and now it's wednesday. Left messages everyday and no one has returned any calls. Now my complaint is about not been able to get through to the head office with my complaint. It's very frustrating and unprofessional.
They obviously don't care about their customers. I can't get through so I'm trying to contact the head office in the US or Australia.

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C
9:59 am EDT

Burger King whapper jr.

It seemed to have been left under that light too long. When I ate half of it I could not eat any more. That evening I became sick to my stomach. This is not the only time things like that has happened. We did eat breakfast there every morning. We stopped that when the biscuits we ordered were either not what we had ordered or completely cold and we would have to have them re-heat them. There were several of us that met there each morning and slowly one by one they have left. The people at the front do not seem concerned if anything is wrong and the people in the back are too busy laughing/talking or throwing things at each other.

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O
6:54 pm EDT

Burger King the quality of food.

I just went to my local Burger King, and had by far the worst meal of my life. The fries were so old they had a bitter after taste and the whopper was old, cold and sloopy. I understand it's a deal 2 for $10 but I just wasted $10 dollars because I had to throw the food away. I love Burger King. But after today don't think I will be going back. Just because the meal is cheap does not mean you give customers old food. I'm so disappointed and angry.

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J
6:43 am EDT

Burger King service and poor food quality

Very poor customer service. It seemed that remay was in a bad mood as well as her manager. Sometimes I wonder if its even worth going to bk at all. The food was cold. I waited 10 minutes and I had to deal with the most unpleasant folks ever. This never happens at a mcdonalds! I take it that bk just doesn't care about their business. The only reason I would that this burger king (Store#6391) is sill in business is because of its socio-economic surroundings. I am shocked that the owner or general manager allows people with very poor people skills to work there. It's not the first time bk#6391 has been rude to their customers. I should have done mcdonalds instead. There at least I would get friendlier staff who treats me with professional courtesy. I am done with burger king altogether.

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M
3:17 am EDT

Burger King lack of communication

I'm very frustrated as nothing has happened for me about my recent "on the job" experience since the 28th of March, it is now the 5th may and all I wanted was the outcome. Whether it be a yes a no a maybe. I really didnt mind. I was a regular customer and keen applicant but I'm getting frustrated of getting mucked around. Its unprofessional and downright outrageous. I was put with a team of lovely people and if they felt I didn't put much work into it they're wrong. All I did was learn which is what we do everyday. It was my first time using equipment i was not familiar with and I'm not going to get everything perfect within a couple of hours. I'm very appauled at the lack of communication and the lack of respect the Burger King managers have shown.

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T
7:50 pm EDT

Burger King customer service

We went to the Burger King at 2330 E Hwy 501 Conway SC 29526 ph# [protected] this afternoon around 7:30pm. First of all, immediately when we walked in we knew the AC was not working because it was terribly hot inside. We decided to stay and go ahead and order our food (mind you, we were the only customers in the store) The manager took our order. My husband asked him was the AC broken, well, he and everyone else there failed to aknowledge we were talking and my husband asked him this 4 times before he answered yes it was broken. We paid for our food and was waiting for it to be served so I proceeded to get our drinks, well, there were NO regular drinks in any of the machines so we asked (numerous times before we were acknowledged) were there any drinks? The manager said "no we are all out of regular drinks we only have the flavored drinks. Then he proceeds to turn his back to us and continue his conversation he is having with staff about the schedule they are working. They are discussing their schedule and ignoring us while we are standing there trying to get some drinks. At this time, my husbands sandwich is slid across the tray from in the kitchen when the manager tells the lady that prepared it that this is not a double whopper because it is not big enough, he slides it back to her and tells her to check it to see if all the ingredients is on it, she picks it up and proceeds to open the wrapper (with NO gloves on and long painted fingernails) and lifts the bun up with her fingers and looks inside. Well, when I saw this, that was it. I demanded our money back immediately. The manager turns around to face us and without hesitation or a word at all, tells the lady to throw the sandwich in the trash that we want our money back. She hollered out that she weren't throwing that sandwich in the trash. The manager turns around and comes to the register where we are standing and proceeds to give us our money back. Not ONCE id he apologize or even ask us what was wrong or ANYTHING.
That manager has no care for this Burger King what so ever if you ask me and there was not the first person I could see in that kitchen preparing food wearing gloves. That was just pure nasty in my opinion. We will NEVER grace the doors of that Burger King again and I would be pure ashamed in knowing my store was being ran like that.

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Update by Tonya Norris Parrott
May 03, 2017 7:53 pm EDT

If you would like to contact me concerning this you can call me on my cell at [protected], I will be glad to discuss this matter futher.

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M
3:07 pm EDT

Burger King food served through drive up.

On April 06, 2017 Marie A. Thompson went through a drive through to get a new sandwich offering. The picture on the board looked very appetizing, however what I received for my almost $6.00 was not. This took pace in Gresham, OR at a BK located in a Dick's Sport Store mall on Division Street at approximately 2:45 pm.
The sandwich was obviously way over cooked and mutilated. Please make this right.

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V
3:42 pm EDT
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Burger King burger king

On May 2nd and May 1st I had went the Burger King they're on Stark Street 110 Stark Street store number is 1424 phone number is [protected] on the 1st and the 2nd I had bought the two cheeseburger mail for 329 and on the cheeseburgers it was supposed to be no cheese extra ketchup or mustard on the first day May 1st it was 4:30 in the afternoon when I got my order the fries were cold or lukewarm and the cheeseburgers with her supposed to be hamburgers had ketchup or mustard on them but ketchup mustard on the hamburger it was on the wrapper and when I opened it up and got all of my hands my clothes the whole nine yards took pictures and on May 2nd I went in at 12:30 order the same thing this time I got two cheeseburgers and the ketchup and mustard was all over there I'm at the hospital I have family having surgery and everything I don't like ketchup and mustard all over my clothes and I showed these pictures to the manager David and he says to me that won't happen these won't look like that hand in my bag and while i was driving down the road to stick my hand in the bag the fries hot that was good I get to pull my hamburger out it's a cheeseburger and it's got ketchup and mustard worse then the day before now I don't know if there's a problem with the ketchup and mustard dispensers but and it seems did not have any time help or sympathy it was just to get me out of the drive-thru and that's what I thought very very very bad customer service rudeness me and my family eat at Burger King LOL but to get that kind of service and that kind of food was uncalled for disrespect I would like some results out of this my number is [protected] and yeah I'm going to post it on Facebook about how not to go to that Burger King Hydra still I'm not getting no results and you leave me know reason not to say anything to the public about how you want to eat ketchup and mustard on everything and disrespect of the management

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L
4:08 am EDT
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Burger King crispy chicken sandwich

Kathi mckenzie
[protected]@q.com
15906 ne 10th way
Vancouver wa 98684
[protected]
Re: burger king... Crispy chicken sandwich
430 se 192nd st.
Vancouver, wa

Today 5/1/17 I went to the franchise of your store in walmart on 192nd in vancouver washington. I ordered the crispy chicken sandwich because your advertisements made it sound so good. When I finally got my sandwich the patty was not only too hot to eat, that it burned the inside if my mouth, the patty was way overcooked, rock hard, the meat inside was dried out and it had a burnt rancid taste to it. I went to the counter and informed the cashier that it was the worst sandwich I had ever had there and told her why, she did not offer me any thing, not another product or even a refund.
Then an extremely, rud, e vulgar mouthed customer started screaming at me for taking my sandwich back! Your manager came out and asked what was wrong and what sandwich I had and I told her, all she said with a tone in her voice "well I can't believe that I had one of the crispy chicken sandwich earlier and mine was fine." well mine wasnt.! No offer of another sandwich or even a refund!. Of all the nerve! Needless to say I took to the internet and went public about your store at this location, to yelp and the bbb. I have never been treated this way ever in any fast food establishment. I was actually looking forward to that sandwich. So I took the sandwich up to the counter so they could see what I was talking about. It took me hours to get that rancid taste out of my mouth. I think this manager needs to be reprimanded but also dismissed she has zero customer service skills and is going to continue to anger more of the public. My husband and I were shocked that we were not even offered a refund let alone a different menu item.

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A
9:17 am EDT

Burger King croissan'wich

We ordered 2 for breakfast and scrambled eggs. Paid over 9 bucks for something we couldn't even eat. The egg tasted like fake eggs or plastic. The croissan which was. It even hot. Nastiest breakfast I have ever tried the bread of the croissant was soggy nasty! It made me sick to my stomach! Almost forgot our eggs service was horrible also. Over all horrible experience.

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1:59 pm EDT
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Burger King egg, cheese and bacon breakfast crossant

Good afternoon, I went for the breakfast crossant at BK-66 Eddie Dowling HWY in N.S., RI- [protected], I've been going there for ever, but on my last 2 occasions the egg on the crossant was about an 1/8th thick, and it didn't cover the bun even, so I went to our other BK in Woon, RI, 02895- at 293 Social St., Woon. RI, 02895. There they still make their crossant egg sandwich with the egg folded think like on the pictures on the windows. So I told the first place about the difference in egg crossant sandwich to the second place. If your going to go that cheap, please change the pictures on the windows showing a nice folded over egg sandwich. Vegetarians like that egg & cheese on the crossant, but the way they are making them now at the place in N.S. is so rediculas, and I told them so, I can see why McDonalds and even Wendy's does better than BK. As you can tell, I'm very displeased with BK, it use to be a good crossant, not any more. I did complain to the manager, she had them put a second layer of egg on my 2 crossants. So if your going to continue going cheap, don't put up false advertising pictures showing a nice thick folded egg sandwich. Thank You, Rudy Drolet- 35 Bradley St. Woon. R.I. 02895

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10:13 pm EDT
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Burger King employee brenda did not give me my money back when I gave her the food I didn't touch

Hello It was my first time buying at burger king I used coupons to order my meal, right when the employees gave me my order I tried the fries they had a weird smell and I did not enjoy it which just killed my appetite, therefore I went back around the drive thru and asked for my money back and returned their food the lady there told me that she couldn't give me my money back because she needed a valid reason of why I didnt want my food and that if I wanted my money back I had to go back tomorrow to talk to someone else that she couldn't do anything I told her tomorrow I had to work I did not have time to go back again just because me not being satisfied by the smell of It was not a "valid reason" according to her! She even offered to take the bag and bring it back to the manager !UNBELIEVABLE!I am manager to a restaurant I know that in the restaurant industry our priority is our customers satisfaction which made no sense to me the unprofessional that she sounded !

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L
9:01 pm EDT

Burger King steakhouse mcm

I ordered 2 meals one had 3 pieces of bacon and onion crumbs and the other had 2 bacon and onion crumbs these burgers cost to much money to not be made right. I always get the bacon king b/c it's yur best burger never have I had this happen but I'm usually at work on my lunch break, the Burger Kings by my job has always made the bacon king the right way.

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2:15 pm EDT

Burger King the people working there/ rude service

I went through the line my father ordered​ 2 Whoppers with cheese, no meals? Got the receipt it was 80¢ shy of $10. They didn't give us fries and a soda.. my father said to go in and get it. I asked her if I could get fries and a soda and she said I didn't ask for the Whopper meal.. which she keep repeating.. and it seemed like everyone that worked there was starting at me.. she said she would give it to me this time. The lady at the window laughed at me and then walked away and then making another girls laugh and was making fun of me.. very rude. The lady giving me my fries she keep repeating her self saying... Just remember 2 for 10... MEAL..

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T
12:12 am EDT

Burger King 89 cents pancakes shrunk and no senior coffee offered

April 25, 8:07am at 1520 N. Cooper Street, Arlington, TX 76011
For the very first time at BK, this location would not honor senior coffee to us. We both are over 65+.
The 3 large pancakes are smaller than before. We had your pancakes just few days ago at 1670 Eastchase Prky, Fort Worth, TX 76120. To compare, the next day on 26th, we went back to Eastchase Prky and ordered your 89 cents large pancakes and realized your new window poster pancakes promotion has been different. Your pancakes have shrunk to a smaller size now and also not as fluffy. If this is the way BK wants to cut food cost, you'll lose your business soon, very soon.
my email terry [protected]@yahoo.com

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9:01 pm EDT
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Burger King burger king in carencro louisiana

We came at 830 it's now 9:00 the lady taking order was rude as all hell they didn't know what we ordered and once we got to the window nothing was ready and the employees were hollering at each other...After pulling up and waiting 10 min extra on top of the 15 we are still sitting here very unprofessional and discussing...Burger King here has never been this bad

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T
10:26 am EDT

Burger King wrong food was given then they weren't helpful, about it cold food given twice on 2 separate occasions.

I have a total of 3 complaints on 3 different visits. I used to work at this particular BK so I was trying to give the benefit of the doubt because when certain managers are there the service is better. On the day of the first complaint which was a month ago My fiancé and I ordered 2 Oreo shakes and a 10 piece nuggets he received the nuggets which were fine. I am not sure of the oreo was out but they tried to give 2 chocolate shakes instead. When brought to their attention employee working the board yelled told him he had to pay extra. So he showed the receipt showing the order they gave him 1 oreo by that time he was frustrated he had already eaten his nuggets at the counter for this was a to go order we just left without any compensation or even a sorry. The second complaint ordered 10 piece nuggets and 2 bacon cheeseburger burgers were fine the nuggets were cold and as hard as rock. The third complaint which was on this morning 4/25/2017 cold sausage egg and cheese croissan'wich both of them. French toast sticks were good.

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2:19 pm EDT

Burger King double whopper

I purchased a double whopper, just the sandwich, and the price on the menu said 5.29. I was told my total was 9.28. I added a soda. The manager says, "but you added cheese." So I said, "so cheese doesn't account for another 4.00 dollars. I told him the menu said 5.29 for the sandwich. He replied, well that's not what my computer says. I explained that he was overcharging me, and he said again, but you wanted cheese. Again, cheese is not 4 dollars. So he argued, "I just do what the computer tells me to do." So if the computer told him to jump off a bridge, would he do it? Don't your employees get trained? I'm sorry, but if I'm being overcharged, than it means everyone is being overcharged.

Sincerely and Respectfully,
Devon Chase
[protected]@aol.com

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10:02 pm EDT

Burger King the new crispy chicken sandwich

My husband and I purchased 2 Crispy Chicken Sandwiches on Thursday April 20, 2017. We spent $8.78 for these 2 sandwiches. We had an appt and thought we would get something quick to have for dinner. When we got home to eat the sandwich we could not bite off the chicken. Not sure if it was a gristle or if it was over cooked. It was too tough to even chew thru. We returned the sandwiches to the store later that evening. Told the waiter that we did not want the sandwiches replaced at this time. Ask for a credit slip or gift card. She told me they don't do that but if i write my name down they will replace it at another time. We are concerned this will not stand up and we do not want another crispy chicken sandwich that gristle in the meat turn our stomachs. Not sure what to do for refund.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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