Brookstone - Trumbull, CT / poor customer service
Westfield Mall, Trumbull, CT
I purchased a pair of slippers for my dad as a gift for Father's Day. The sales associate spent a bit of time with me making suggestions about what I might like to purchase and I settled on the $50 slippers. He also spent an inordinate amount of time trying to convince me to buy an egg-shaped clock. At NO TIME did he ever mention that a gift receipt would be advisable. He knew that the slippers were a gift.
I went back to the store with the slippers in the original bag to exchange them for the XL size. I was told by the same sales associate that I would have to fill out paper work. He explained that he would not be permitted to do this, so he had me wait while he walked out into the mall to find the assistant manager! When the assistant arrived, he informed me that I could not exchange them without a receipt. He said that their store policy had changed in April. I explained to the both of the associates that I was never informed of the policy, and that I was never offered a gift receipt. They told me they were sorry for the mistake, but that they were both new to the job. I didn't see what the problem was since the slippers were not worn, were still in the original wrapper, and were in the Brookstone shopping bag. Plus, I reminded the sales associate that it was, indeed, his fault. In the end, I was told that there was nothing that could be done for me until I located the original receipt.
I assured them I would never shop in any Brookstone store again.
More Brookstone - Trumbull, CT Complaints & Reviews
- Brookstone / Digital Photo Keychain - not compatible with mac! 
- Brookstone - uncooperative customer support 
- Brookstone - dishonorable return policy! 
- Brookstone - massage chair repair 
- Brookstone - crappy return policy 
- Brookstone - employee
- Brookstone - manager customer service
- Brookstone - no concern to consumers whatsoever
- Brookstone - cool it hand held fan
- Brookstone - i'm very disappointed