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Brookstone / rude customer service

1 Airport locationNewark, CA, United States

My family and I were looking at your products and enjoying sampling them before we bought them just as we do in our home city. The customer service representative in charge came over to my five year old daughter and ripped the ear phones off her ears. She told me that they were expensive and we could not try them. They were $150 and I was watching my daughter. If we would have broke them, I would have paid. It was very upsetting and rude to treat me and my daughter.

Jun 13, 2015

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