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Fitbit Customer Service Phone, Email, Contacts

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Fitbit Reviews 113

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4:00 pm EST
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Fitbit Fitbit Inspire 3 is a waste of money

I have owned a Fitbit before, years ago, without any problems, but I recently bought an Inspire 3 and have had problems from day one. I have contacted customer service every time and I have never had any issues resolved. In fact, the last few times, even though they took my phone number to call me back if we got disconnected, which of course we did, I never received a call back. This Fitbit does not accurately-or even close- record my steps, my sleep, my workouts etc. Maybe it is getting my heart rate down but I wouldn’t know. I’m thoroughly frustrated and dissatisfied and sorry that I purchased this device.

Recommendation: Do not buy this smartwatch!

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Fitbit Complaints 112

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9:14 am EDT
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Fitbit Fitbit versa 3

I purchased a Fitbit Versa 3 sometime around April/May of 2022. It is less than 2 years now and my versa 3 has suddenly stopped working. I contacted the support team through chat support and they offered me a couple of troubleshooting steps. I tried the steps as advised however the issue still persists. Now I have received an email explaining my product is out of warranty and nothing can be done as per their warranty policy. I offered to pay for the service and all I need is the address to nearest Fitbit authorized service center. The email from support team says there are no physical service centers and they are advising me to buy a new Fitbit product. I spent close to 18,000 rupees on this and it stopped working in less than 2 years. I am extremely disappointed and I feel cheated. I was not aware of the fact that Fitbit makes use and throw products and there are no after sales service facilities available. Please help me.

Desired outcome: I am willing to pay for the service at an authorized Fitbit service center or I would like my Fitbit versa 3 replaced at zero cost.

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10:28 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Due to multiple burns caused by Fitbit Ionic, in February 2022, Fitbit recalled and refunded Ionic wearable devices, with each Ionic receiving a refund of $299. I registered a refund on the Fitbit refund registration website in May 2022 and was informed that Fitbit will receive a refund within 3-6 weeks after registration. However, I did not receive the...

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3:17 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Fitbit provided discount on a replacement device since my device was out of warranty. However I am unable to use the discount code to purchase a new device - checkout says code successful but discount not reflected in price. I have had no luck resolving after multiple attempts using the Fitbit Customer Service number. The device I selected is not an...

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Is Fitbit Legit?

Fitbit earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Fitbit to be a trustworthy company. Although there's a 14% resolution rate for customer complaints, which deserves attention, Fitbit is known for their high standards and safety. If you're thinking about dealing with Fitbit, it's wise to check how they handle complaints.

We found clear and detailed contact information for Fitbit. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Fitbit's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fitbit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fitbit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fitbit as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Fitbit and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Fitbit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Fitbit has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 112 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fitbit protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Fitbit. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Fitbit Scale Return policy

I initiated a return of a defective scale back in September 2023. Fitbit sent me a return label which I immediately packaged the unit and shipped it back. The scale was accepted at Fitbit on 9/28/23 and as of the writing of this complaint (10/16/23) I have not gotten my refund. Fitbit is now claiming that my PayPal account email must match my fitbit account email. Since Fitbit is now part of Google, you can't change the email. I tried to change my PayPal email to no avail. So basically, fitbit is refusing to refund my money to the exact account it allowed me to use to make the purchase.

Desired outcome: I'd like my refund

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6:30 pm EDT
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Sara g. & all others reading this memo: re:case #[protected] this is an insult! under no circumstance will i accept a 35% discount. First the managers on duty refused to speak with me. They told the rep. That i needed to email them about my problem. I asked 4 different times and asked for the next level management to speak with about my issue. They refused...

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3:24 pm EDT
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Fitbit Running app

I use my Fitbit Sense 2 for running. I had the location settings at “only while I use the app” which make sense. But the app demanded 24/7 tracking with my exact location in order to function. I tried using the running app using the setting “only while using the app” but it failed twice.

I just finished talking to tech support, complaining that Fitbit set it up this way so they can maximally sell my data. There is no other app on my phone that DEMANDS 24/7 location tracking in order to function. I find this a serious privacy invasion.

Tech support just says, “Fitbit has made thi change to improve the service.” But it’s not to improve my service. It’s to improve their profits.

I can’t be the only person with this complaint.

Desired outcome: Change their software to allow location services to be “only while using the app.”

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12:54 pm EDT
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Fitbit Versa 3

I have spoken to Fitbit and I am told my warranty is out, the watch is less than 18 months and the face is actually levitating. Their response was the would give 35 percent off and when I further complained they offer additional watch bands. I wanted to speak to a supervisor or manger and I am told they are always busy. When asked for someone to call me, I am told they can not make out going calls. I have enclosed a picture so you can see the problem, Out of warranty is not an acceptable response. You can clearly see the watch is in good shape and not abused, This clearly defective, even if it has take over a year for it to happen. Please respond. Next better business bureau!

Debbie

Desired outcome: replacement or repair!

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8:23 am EDT

Fitbit Fitbit versa 3 failure

My Fitbit Versa 3 has failed 5 months after I purchased it through Amazon. I contacted Fitbit's customer support earlier this week and they walked me through troubleshooting my device before deciding that it had failed. They later advised that Fitbit would NOT replace my Fitbit Versa 3 in accordance with the 1-year warranty.

Per the product warranty, Fitbit warrants that this device shall be free from defects in materials and workmanship under normal use for a period of (1) year from the date of purchase. Fitbit's warranty states that you will either repair or replace my Fitbit Versa 3.

Fitbit has refused to honor their warranty because they advise it was purchased through a non-authorized dealer.

Desired outcome: Repair or replace my Fitbit Versa 3

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2:46 pm EDT

Fitbit Customer service

It is nearly impossible to speak to a human over the phone. There are no prompts for a representative. Some of the prompts are circular. There is also no email address - at least not one that I could find. There is a twitter account but that is NOT where I would file a customer service concern. It has been very frustrating. Their website says "customer service is our top priority" but clearly that is NOT the case at all for Fitbit.

I agree with the customer service warning for FitBit. It is very poor.

Desired outcome: Friendly customer service representative willing to work with the customer and provided adequate support.

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9:42 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Fitbit Fitbit Luxe

My Fitbit Luxe has completely died.

On July 13, 2023, 2 days after receiving watch and usage, I woke up and went to put on my Fitbit Luxe. To my surprise, the face of the watch was black. Note: the watch was 94% charged when I went to bed. I put it back on the charger and the face remained black. My Fitbit app showed Fitbit Luxe’s last connection at 3:55 am. There was no vibrations either. I googled remedies for this, but the watch had to turn on to try a remedy. Since the watch would not Start up, there were no remedy options.

It won't charge up, won't turn on and basically is non-operational.

I currently have a Fitbit HR for years with no issues and decided to treat myself with a new Fitbit watch. It’s very disappointing to not just have this issue with the Fitbit Luxe, but to occur just 2 days after receiving it.

Desired outcome: Please refund or send an exact replacement

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7:45 am EDT

Fitbit Fitbit Sense

5/29/23 My family bought me a Fitbit Sense almost two years ago because I had an ablation to repair my heart, having suffered from atrial fibrillation and the Sense had a heart ECG function. The second time I wore it to the local public pool, it failed to turn on when I wanted to check the time. On 6/19 I called Fitbit and was offered a 35% discount on a new replacement.

My contention that their "water resistant" claim to 50 ft depth is fraudulent and used only to sell the product. I only exposed it to water at 2 ft or so since I only stand and walk in the pool, no diving or swimming. I feel I should get a free replacement since I know they used to do that. My daughter-in-law had hers replaced TWICE due to water damage before Covid 19.

Desired outcome: As stated above I feel the claim of water resistance makes this an issue outside the 1 year warranty timeline.

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8:36 am EDT
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Fitbit Length of time waiting for fitbit ionic refund I did my refund form 19/8/22

To whom it may concern,

I am writing to you today as a very annoyed but loyal Fitbit customer.

I put my Fitbit Ionic refund in on 19/8/22 at 11.51 pm Serial number 1B7B08C288AA and Im still waiting!

I was told it was in the system several times when I rang the help desk. I then got told on Jan 23 when I spoke to Sarah that there was a digit missing from my phone number so this was the reason for the delay and she rectified this issue while I was on the phone. I was told my refund should be with me soon as I had already waited nearly 5 months! I also explained I was getting frustrated as I had already spent my refund money on 3 new watches, 2 were Christmas gifts for my Mum and daughter. So was already out of pocket.

I rang back on 30/1/23 to chase the progress up to be told that refunds are done at the beginning of the month and my refund will probably be in the next or following month. I was not happy but thought id waits it out a little longer.

I rang again and spoke to Sarah yet again on 21/4/23 and she was surprised I still was waiting to receive my refund as it was now going on 8 months. Sarah said she couldn't see any issues on my return form and was going to speak to her manager. I asked if we could we restart the process again as the process is only meant to take weeks not months. She said she couldn't as it was already in the system, Sarah rang me back after speaking to her manager and said he couldn't see any issues and it will probably be refunded soon.

Still waiting so rang back on 22/5/23 to chase it up as I am getting very annoyed and feeling extremely let down by the whole Fitbit group. As not only do I not have my refund but now Fitbit has stopped doing all the things I love like the challenges. These were the main reasons I bought Fitbit watches so I could compete with my Mum and daughter and they could also challenge their friends. What is worse my daughter now no longer wears her watch because of this what's the point if can't win challenges also it started affecting her skin. So I've got a watch that is not been used and is still out of pocket. I again got reassured the payment would be with me soon.

I contacted the support desk yesterday 7/6/23 with a bit of hope I would get some good news, but alas no but I was given this email to complain to as was told on previous calls there was not a complaints email.

So I'm hoping this email will get read and my REFUND of nearly coming up to a year will get paid as this length of time is simply unexpectable.

Please can you email me back as an acknowledgement of receiving this email and what the next steps will be to correct this issue?

If you wish to contact me direct to discuss this issue please do on [protected] after 1pm

Yours

Jo Bassett

Desired outcome: My refund to be paid out ASAP

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9:24 pm EDT

Fitbit FIT BIT Versa 2

My Fit Bit Versa Two has completely died.

On March 28, I woke up and went to put on my Fit Bit Versa. To my surprise, the face of the watch was black. I put it back on the charger and the face remained black. I googled remedies for this, but the watch had to turn on to try a remedy. As the watch would not Start up, then I could see no way of fixing it.

It won't charge up, won't turn on and basically is non-operational.

[protected]@outlook.com

See below.

Desired outcome: Please replace watch

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6:50 pm EDT

Fitbit Fitbit ionic recall

Exactly the same experience as another person described except I have been in touch with the Fitbit Ionic Recall folks at least a dozen times over the almost year period with no resolution and no refund. My case number is [protected]. They continue to tell me to keep calling back. They escalated my case a couple of times with still nothing. After also being referred to the company they contracted with to issue the refunds and having at least 4 cases opened and closed with them because they do not have the information they need from Fitbit to issue the refund, we finally figured out the issue is that Fitbit did not follow through with sending my information over...they say there was some transmission error and instead of just sending over what they were supposed to in the first place, which is the actual authorization for the refund to me, they created an escalation case in their system and we are awaiting an answer from them for over a month and they stated there is no expected timeframe for that to be completed and the case resolved. This is the absolute worst customer service I have ever experienced. I have wasted so many hours on the phone with these people since July 2022 and it is almost mid-April 2023. If this doesn't get resolved soon, I will never purchase a Fitbit again...and I have purchased over 10 devices for myself and for family members over the past 5 years. I blame Fitbit. They wanted to appear they were being honest brokers and taking accountability for the faulty devices by issuing a recall with no real intention of ever following through with refunding the money. And, of course, the way this is being handled makes zero sense. What a stupid strategy. They are now losing some of the best customers they could have ever had and continue to have to pay the people working in their recall cell. It would have probably been more cost effective to just issue the refunds properly in the first place...I am one of the most patient people there are, but even my patience has run out with this situation.

Desired outcome: Receive my refund.

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5:37 pm EDT
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Fitbit Fitbit charge 5

This is the second time that my Fitbit charge 5 has had an issue. I rely heavily on my daily steps and I have lost 20,000 and more step days. The first time I had to go through many steps to resolve the issue. This time I live chatted with someone and they had one thing to try. This did not work and they said the only thing that I can do is get a return label printed and then return the Fitbit. Wait for it to be received and then they will send me a new Fitbit. This is not ok with me. I need my daily steps and now I will be a week without the Fitbit. Seeing this is the second time that it has broken and no resolution and no one is willing to make things better I will not be using Fitbit devices anymore. Do not buy this device.

Desired outcome: I want someone to send me a new Fitbit now so that I will not miss any days of steps.

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3:30 pm EDT

Fitbit Changes in challenges and trophies

To Whom It May Concern,

I have been a Fitbit user for over 15 years. About 2.5 years ago I fractured my knee. The road back has been a challenge. I have been using the Work Week Hustle Challenge to keep me motivated to continue staying active. I now understand this feature will be discontinued. WHAT A DISAPPOINTMENT!

Please reconsider - I need the competition opportunity to stay motivated to move.

Getting my virtual trophy is wonderful & keeps me coming back for more.

Sincerely,

Jan Davie

Desired outcome: Please continue challenges and trophies

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10:37 am EST

Fitbit Fitbit V3

Started off with V2, numerous issues, so I decided to upgrade to V3 with same issues and disgusting service.

My V3 started to get extremely hot when charging, reported it and explained that I did NOT want a refurbished one.

The response you get is, I will mention it when we order your replacement.

Guess what- I received a refurbished one.

This is disgusting service when you have purchased a new watch.

Would you accept a refurbished item when you have paid for a new one?

When I complained, all they said was " it has minimal wear and tear"...unbelievable.

I now find them ignoring all my emails (Elizabeth, then Maria - who was supposed to be the highest level), clearly not- you need employees who can do their job.

All I want is a like for like (new) or my money back.

Desired outcome: All I want is a like for like (new) or my money back.

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5:37 pm EST

Fitbit Ionic recall department

Nobody knows anything about anything. So I’ve been dealing with this recall since June and then I find out that in my file it says since December. First off they sent me the recall number for the Fitbit force so my device went there and now it’s in the right place and that was 7 weeks ago and now they have no information about it for me. I’m frustrated and mad and when I called to voice it they successfully gave me the run around for an hour and I got nothing resolved. My biggest regret was purchasing anything from Fitbit. I’ll probably never get reimbursed for my ionic and the consumers probably believe we did. I want my refund and I want an apology

Desired outcome: I want to speak to someone in charge who can do something about this

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1:23 pm EST

Fitbit fitbit ionic RECALL no refund

the recall received my return d device in may 2021. I received confirmattion . Then I have waited almost a year and half still not receiving the refund back or any responses to several calls in to the recall status line.Today is January 4th 2023 still I have nothing from Fitbit. I will never again purchase anything from them. I will give my business to their competitor Apple. I need help please.

Desired outcome: Full refund check I dont want the credit card. I see reports the virtual card is not working.

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3:58 pm EST

Fitbit Fitbit Versa2

I was gifted this item and so far, have been unable to sync it with my phone or get any kind of display on the unit.

I have done the following:

1. I allowed my Fitbit Inspire to run completely out of battery power.

2. I have deleted the software from my Apple iOS 8 mobile phone.

3. I have installed the Versa 2 software on my iPhone.

Upon completing Step 3, my Google ID and password are not recognized and I cannot sync the wrist unit to my phone.

Desired outcome: Please have a rep call me and walk me through the process?Jack D. Leech8140 Center Circle DriveClarkston, MI [protected]

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Overview of Fitbit complaint handling

Fitbit reviews first appeared on Complaints Board on Sep 27, 2013. The latest review Fitbit versa 3 was posted on Mar 16, 2024. The latest complaint I am having a nightmare time trying to receive my fitbit was resolved on Jan 12, 2022. Fitbit has an average consumer rating of 2 stars from 113 reviews. Fitbit has resolved 16 complaints.
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  1. Fitbit Contacts

  2. Fitbit phone numbers
    +1 (877) 623-4997
    +1 (877) 623-4997
    Click up if you have successfully reached Fitbit by calling +1 (877) 623-4997 phone number 0 0 users reported that they have successfully reached Fitbit by calling +1 (877) 623-4997 phone number Click down if you have unsuccessfully reached Fitbit by calling +1 (877) 623-4997 phone number 0 0 users reported that they have UNsuccessfully reached Fitbit by calling +1 (877) 623-4997 phone number
  3. Fitbit emails
  4. Fitbit address
    199 Fremont St., 14th Floor, San Francisco, California, 94105-2999, United States
  5. Fitbit social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Fitbit Category
Fitbit is ranked 1 among 2 companies in the Wearable Technology category
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