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Brookstone / n-a-p blanket!

1 Hyannis, MA, United States Review updated:

I purchased a N-A-P blanket/throw for my husband this Christmas from Brookstone. After opening the blanket we discovered it was too small to suit his afternoon nap on a couch purpose. I went to our local Brookstone store to exchange it for a larger size and was told no N-A-P products were returnable.

Nowhere on my sales receipt or the plastic case for the blanket is this policy stated. I was shocked and angry. I phoned the customer service number when I returned home and was told the same by one of their assistants. I insisted that if this indeed their policy, it must be printed or at least verbally given by a sales associate when purchasing the item. I will never shop in Brookstone again and I will go out of my way to discourage anyone from purchasing anything from their store.

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Comments

  • No
      29th of Dec, 2007
    0 Votes

    This really is a B.S. policy, I just went tonight to return a Robe that I received as a gift w/receipt and was denied. Called corporate and am awaiting a call back "Not holding my breath!" Moving on to Regional/District Manager next. What if I opened it and it had a Tear in fabric???

  • 12
      24th of Jan, 2009
    0 Votes

    you purchased a personal care item, this means its something that touches the body and therefore that makes it a non-returnable item because of illnesses and diseases that can come from others touching or using said item. blankets, pillows, trimmers and the like are all personal care and non-returnable at virtually every retailer.

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