Brookstone / return policy!
I purchased a battery-powered lighted wreath from Brookstone. I ordered clear lights, but the wreath that arrived had colored lights. I called customer service and stated that I had received the wrong item and asked if they could go ahead and ship out the correct item before receiving the wrong item in return. They stated that even though THEY sent the wrong item, they could not send out the correct item until they had received the wrong item in return. This was my first order with Brookstone and when I spoke to the manager I stated that if this was how they treated their customers when Brookstone made the mistake, then this would be my last order with them. The manger stated that he was sorry I felt that way but that there was nothing he could do. A company that cares about its customers doesn't treat them this way when it is in the wrong. I'll never order from Brookstone again.
More Brookstone Complaints & Reviews
- Brookstone / Digital Photo Keychain - not compatible with mac! 
- Brookstone - uncooperative customer support 
- Brookstone - massage chair repair 
- Brookstone - dishonorable return policy! 
- Brookstone - crappy return policy 
- Brookstone - employee
- Brookstone - manager customer service
- Brookstone - no concern to consumers whatsoever
- Brookstone - cool it hand held fan
- Brookstone - i'm very disappointed