Bravofly — bravofly - beware scam - company pretends to refund their cancellations but never pays customers, theft
Warning: beware and do not book with bravofly. They came up thru skyscanner and I have regretted clicking their name ever since.
I have experienced the following scam and delay tactic from bravofly. My 9 digit booking id is: [protected].
I made a booking from 19 june 2014 for a return flight from hkg to syd on 4 july 2014 on skyscanner. On 27 june 2014 the airline informed me the flight was cancelled and I contacted bravofly for information. Your company offered me the option of a voucher or refund of my usd $457.90 and I chose refund to my credit card on 28 june 2014.
It has now been 3 months and I still have not received the credit to my account, despite emailing customer service (What a joke - bravofly seems to have none and care nothing about its customers) and calling your international and australian numbers throughout june, july, august and september. Each time the only response is that bravofly is waiting for the refund from the airline (Air asia x) and no update. On requesting that someone check with the airline to ensure it is indeed being processed and not lost (Since submission 3 months ago) , the customer service agent refused. Then she came up with other excuses (Such as "it is being handled by finance team which we have no access to") and took another 40 minutes of arguing on the phone to get her just to note on my account that I called and requested someone should follow up.
To date, I still have not received any refund for a flight cancellation that was not my request more then 3 months ago. I had to pay full fare with another airline (I booked directly instead of using bravofly) also. Bravofly are lightning quick to take your money but if any issues occur or the service is not delivered they do not return it, under the guise of 'waiting from the refund of the airline'. It has been 3 months to date which is unreasonably long and I still have not seen any refund of my payment. I think they are purposely keeping all the money which they never intended to return.
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