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Booking.com / false advertising

United Arab Emirates

I receintly purchased a hotel in dubai at a price of £906 as advertised. This was a no cancellation booking. I now received an email from the hotel in question demanding an additional £100 + in charges such as 10% service charge and 10% charge for another service + 20 AED tourism charge when we arrive. These hidden charges are not clearly displayed on your web page or we would not have booked this hotel we would have booked an alternate. But now we cant cancel or we lose our money. We will never be booking through booking.com AGAIN. shame when i have used your service for years.

Al
Jun 21, 2017

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