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[Resolved] Booking.com / cancellation assistance

1 New York NY, United States

I am trying to cancel a reservation and the hotel (riff hotel chelsea ny) is trying to charge me $200.00, the cancellation is well within 24hrs, can booking.com assist me in this? the cancellation was made due to the hotel being so dirty and the health risk to my four young kids.
Confirmation number: [protected]
Pin code: 2078
Riff hotel chelsea ny [protected]

Booking.com
Booking.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Booking.com Customer Care's Response, Jan 25, 2018

    Hi jhauze,

    Your reservation has been cancelled free of charge on 31 Dec 2017.

    If any question or need assistance, please contact our team at customer.service@booking.com

    Thank you for choosing Booking.com. If you need anything, we’re always here.

    Best regards,

    Booking.com Customer Service Team

Jh
Dec 30, 2017

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