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Bonitas / Nothing, but problems

1 United States Review updated:

We are 2 seperate service providers that have to obtain pre-authorizations on a daily basis from Bonitas for sleepstudies (Polysomnograms and CPAP-titrations). We are extremely frustrated since it seems as if nobody knows what is going on. The people that work in the call centre can never find our faxes even though a different person told you the previous day that they have received the fax. They also decline the authorizations for polysomnograms because they haven't received the results of the EEG that has been done in the rooms. This is after we have loaded the case and gave them the procedure code for a polysomnogram and NOT for an overnight EEG.

Bonitas policy is that it will not take them longer than 48 hours to give authorization. We wait on average, with every single patient at least 10 days and that is after Bonitas has received the motivational letter that they requested. In one instance it has taken them 19 days. We constantly have to fight with Bonitas and if you are extremely lucky you are allowed to speak to one of their supervisors who are also unable to help you.

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  • Kl
      5th of May, 2017
    0 Votes

    I agree, authorization for procedure submitted more than 2 weeks ago and on the day of the supposed operation I get called and asked if my wife had the op yesterday, please catch a wake up. When speaking to someone earlier in the week they say they will give feedback before the op date because they know the op date. We had to cancel Specialist and hospital booking the day before because holding on for someone to assist but they must have been on a very long lunch or just too few people to handle the calls. Never in 30 years come across such a pathetic bunch - Liberty still sorted things out !!!

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