BMW / Bayerische Motoren Werke
Reviews and Complaints

you shouldn't run over so many pot holes. you'd think you would learn after the first one.

that glass can be a pain in the ### to vacuum out. sometimes little pieces of glass get caught where you can't see them and loosen after a few days. i'm sure they will gladly remove them. sometimes this helps for me...imagine your a haitian trapped under a building for 6 days. also, your legs and arms are broken and your bleeding to death. your trying to hold on for your kids, but you know that even if someone saves you, there is no hospitals or emt's or pain meds when you get out. then you think dying wouldn't be so bad because even before the earthquake, you just waited in like for weeks to get a job at a linen factory to make $6/week (upper 20% income bracket) and 1 in 20 of your friends have aids and you might too but you can't get tested because you don't have any money. ...but i feel sorry for you too..

I agree, BMW Waterloo is a horrible place. I recently purchased a vehicle there and the salesman was arrogant, rude and pushy. I told him I wanted to wait on to make a decision on purchasing the vehicle and he held the keys to my car that I currently had and told me he would not let me go until I did the deal.

Could not believe it, I hope they go out of business.

You should run a smaller diameter wheel with a more narrow, higher profile tire in the winter - so 16-inch wheels and tires would be the right choice.

On 2/20/12 I went to BMW to have my car service due to a leak. When I first encountered the service representative, Frank Worrell I informed him that I had a service warranty. He states that would not be a problem. After diagnosis of the problem, Mr Worrell states he would have to contact the warranty company for approval. Mr Worrell returned a short time later to inform the warranty company is not making payment due to the leak is a seal. When I received by invoice for the repairs a water pump was changed. The indication of a water pump was not relied to the warranty company and this is why I was not able to recover the amount of money for the water pump that is covered under the warranty. After several days of going back and forth with Mr Worrell and getting no where, I completed a BMW survey and resulted with a call back from Mr Spence. Mr. Spence DID NOTHING. He states there was a request to have the water pump replaced and this was the cause of the leak. THAT IS NOT WHAT OCCURRED and this is why the warranty company continue to deny the payment of the water pump.

So meanwhile, I am out of $1370.00 which could have been covered by the warranty company IF BMW representive would have informed the warranty company the correct diagnosis of the problem instead of attempting to shift the blame.

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are genuine or not.

THE INTERNATIONAL AWARENESS
PROMOTIN DEPARTMENT OF
THE BMW AUTOMOBILE COMPANY
22 Garden Close, Stamford,
Lincs, PE9 2YP

Contact person is Mr.MARK DAVID, Claim Manager
2 nd person Mr. Stephen Robert dubos of Zenith Chambers

Bavaria Motors.

the c, ar has had gear box problem has i thought but when new gear box replayced at a cost of £2090 the load nocking noise is still there not sure wye i would have to pay with only 50, 000 miles on clock.and now car going back again whot do u think

Asking for personal details like bank acc. No. Addrress.

Oh no not the CIA ! I'm so scared now . This is totally hilarious and gives the poster zero credibility .

Where did you learn English language and grammar Pissy1 obviously not in the US ?

i need to speak to you

So when your not busy being a Parrot you resort to stalking PISSY1. How sweet I love you 2 honey .

BMW using a free web based Hotmail account ? Sounds believable there Cyber.

I had really bad service experience in McKenna BMW. And when I complaint to the sells manager, he said "Go ahead post more bad reviews in yelp because we don't care. And let your friends help you to post more real bad review. And make sure you spell right." Then I asked his name and said I will do it. He told me his name is "Dallas". But I checked their website when i got home. I found his real name is Stu Green... What an pussy...

Do your self a favour and deal with SMG and ask for Michele Phypher - what a star
Richard Downing

I'm also done with BMW due to the terrible useless service of Auric Auto. I nor any of my family members will ever buy a BMW again. They have great engines, but are badly built cars and heavens forbid you have any problems with your electronics. Auric Auto is useless.

W Smit

I'm unhappy too, and thinking of selling my Mini because of the bad service.

What is a good replacement, though?

It seems a pity to have to get rid of a good car just because of pad service at the repair garage.

I HAVE ALSO RECEICE A MAIL REGARDING A HUDGE AMOUNT OF LOTTERY BUT THE SCARTLET COURIER IS NOT AGGREE TO GIVE ME MY PARCEL WITHOUT PAYING MONEY AS DELEIVERY CHARGES. I AM AGGREE TO GIVE THEM CHARGES BUT AT THE TIME OF DELEIVRY ONLY.

PLS HELP ME TO GET MY PRIZE MONEY.

OTHERWISE I WILL TAKE SERIOUS ACTION AGAINST IT.

LAKHVIR SINGH

I will share my experience with Performance BMW service. The staff have been amazing and I have always been taken care of. I purchased a used Mini and after doing much review, I worked in an extended warrantee as part of the deal. Never buy a used BMW product without a warrantee. Within a week the check engine light came on. I took the car back and it was repaired that day with no charge. I also had the power window motors replaced shortly after that at no charge. I called in almost 9 months later to see what service had been done and when my next oil change should be scheduled. I was told it was long overdue and I should be doing this every 10k. I hadn’t even put 7 k on the car. For the short time I owned the car and the work that had been done. I could see that the process they claim they go through to prepare a car for re sale is not always followed to a “T”. All the above should have been taken care of prior to re sale. More recently, I had the car looked at as it had developed an engine rattle. It was determined that the timing chain was the issue. They kept my car for three days and replaced the required parts and it is fine now. The down side to this visit was the car was never put back together correctly, so back the car went the following week. They had to remove the headlamp to do the job, and left out bolts leaving the headlamp in crooked and resetting against the hood. Because of this the flashing around the headlamp was no broken. It has now been repaired.
I still can’t believe this kind of stuff happens at high end dealer. Sure all the work was done for a small admin fee and the staff a great. But C’MON. My once amazing Mini experience has soured and that's just not cool.

I wish I did my homework too before I bought my 2015 BMW X1 (Sport Edition), and should have seen this site before signing the papers. The car have been with me for just a week and I am already experiencing alot of discomfort. My sales rep did not even mention to me that X1s have hydraulic steering. I got used to EPS in my previous cars, and noticed that hydraulic is more difficult to steer. I mentioned this to my sales rep and told me that BMW made it that way to make it cheaper for just less than $2, 000! I paid $56, 000 for the car, and this could have been mentioned to me beforehand. I am petite and the steering wheel really gave me alot of discomfort. And for those planning to buy a new car, look at the exterior from afar too. This is my another mistake, because I did not.. From afar, X1 have a terrible look at the back. The steel box which connects to the muffler can be seen from a distance. It's like wearing an Armani tuxedo, but your underpants are showing! Lol! For a luxury car, that should have been considered. And I agree, most BMW associates, after making a sale, are difficult to reach. You paid for a luxury car, you would expect only the best. Unfortunately, this is not the case for BMW. I had a better experience with non-luxury automobile companies in terms of customer service.

Stories told above sound too familiar. I too, have a story and tried to contact Kate Robison, Supervisor at BMW Canada, only to be told that warranties are in place and a Lease is a Binding document. I reminded her that the Lease agreement was signed for a new, BMW in working condition, not a LEMON. I asked to speak to someone who supervises her, but was informed that she sits at the top. What a shame! I have not seen my 3 series in a month and a half.
Dear consumers, Please make your problems and the total lack of support and willingness to offer any solutions from BMW Canada PUBLIC. Perhaps they will become more helpful when BMW car sales and leases start DECLINING.

Wish I did my homework before I bought my BMW.
Back in December of 2013 I have purchased 2009 335d bmw with the excitement that I will own a nice ride with great fuel efficiency. And believe me, since then I have filled up this car only twice, but unfortunately it is cause I only had the car for two weeks. So last 5 months my car is at the dealership being fix and I don't know when it will be ready for me to drive it more. Even dealer give up communicating with me as all they always said was "this is new, we never had this problem, very unusual or the parts will be here in 3 weeks". Since then I have done more homework and realized how bad they really are, how expensive it is to maintain one since they constantly break and are out of the service for months at the time. :( BMW sucks, it is the ultimate driving machine when it drives, but they do not mention that this machine is in the shop more that it drives. BMW - Bring My Wallet!

Watch before you buy your next BMW from Maranello BMW

I need Help Please BMW Big Brand and high Payments with Lemon cars

HI Kate

I book a Service at Maranello BMW weeks ago for feb 5 2014 since they always have a car loaner problems, it take weeks before they would give one, as you know Kate I have major issue with your 3 series car. I called in this morning Feb 6 2014 to let them know that due to yesterdays snow storm I will be dropping off the car today and wanted to make sure that they would have my loaner ready with in no time the gentleman on the phone replied no we don't have loaner for you sorry. I am really frustrated with Maranello BMW sales staff, service staff and managers they provide a very POOR service or I should say they don't provide any service at all. I took my car back to them due to several issues and got no where with them. It's my 3rd generation BMW car and I was dealing with Mississauga BMW for Long time and never have any issue. Now that car has more issues including Poor Braking, Heating system shuts off, speaker stops working, transmission issue, black smoke from the exhaust got worse, Emission Recall we got the letter, major window noise form all windows and also the roof leaking water which still hasn't been repaired, its been 3 months that none of the inside lights works and they don't care..

Pleases note this letter below that was send and nothing was resolved :---

Dear BMW Management,
> >
> > To whom it may concern,

Domenic D'Elia GM at Maranello BMW

Address: 55 Auto Park Cir, Vaughan, ON L4L 8R1

Phone:[protected]
> >
> > We purchased our brand new 3 serious and were really excited
> > to experience our 3rd BMW. Unfortunately,
> > since then the car has been giving us nothing but issues, which we would never
> > expect from BMW cars. We faced problems
> > including completely stalling couple of times on the road, roof water leakage, Exhaust
> > issues like black smoke which was mention to service adviser at Maranello BMW
> > dealership and their advice was its going to go away since it’s a new car. Another major issue is with both front driver
> > and passenger window’s loud noise on the road. The car was with the dealership
> > for two days to be fixed but after picking it up and driving it on the road the
> > issue never went away. After taking the
> > car to dealership few times they were able to diagnose that roof leak was due
> > to the rain. We are extremely disappointed with the 3 series BMW and since we
> > had too much hassle and negative experience we are requesting the BMW to
> > replace this lemon car with another car as soon as possible. In fact, this is embarrassing to drive a
> > brand that is well known for their class and reputation in the industry around
> > the world. We believe customer satisfaction maintains high level of loyalty and
> > that’s why we are requesting for our future satisfaction by BMW.
> >
> >
> >
> >
> >
> >
>
>
>

Brampton Ontario

I'm weighting this message on behalf of my customer who was told by BMW dealer that he needed a timing chain and try charge him saying they did a diagnostic check. So due to the high amount of labour and parts they came to me for advice I checked the car out and I found the cam shaft broken right in half so I called BMW in Vaughan and they wouldn't warranty it because of its mileage being 86000 is this really fare for the customer? Especially an internal damage like that ? Can this issue be resolved? Or dose my Customer has to pay for a defective engine

I would like to join for a class suite with BMW canada. Had so much problem with my X5d since day one. been driving it for about 3 years but I been to service more than my ACURA MDX I had in 7 years. Watch out also your mileage reading it looks like it reads incorrectly. I burn 85k in 34 months and only have 156k on my acura i drove for 7 years. We used the acura more than the BMW .

mr.u

Very true and accurate portrayal of BMW Service. It looks like they make every effort to avoid warranty repairs. The service is fundamentally flawed, and they will try to trick you in in believing the charges are not related to warranty but wear n tear. I bought my X5 in 2011 and took it 11 times so far, resulting in over $1000 charges, which apparently they said are not covered by the warranty. Nobody at BMW Canada listens, and the dealership are ripping people blind. They sell lemon cars, and do not back it up. The time lost by leaving your car at the dealership is actually not taken into account at all and most of the time you do not get a loaner either, but stuck with a compact rental.
All these folks complaining about the service are 100% genuine and portrays the facts. I mean don't take me wrong, the car drives great, but the problems with the car are very well hidden under the guise of "Ultimate Driving Machine". It's only ultimate for 4 years (under warranty, where you drive it for 3 years and 1 year lost to repairs, tho free of charge), where after the warranty, you are in deep waters if you do not have deep pockets.
You can easily tell how bad BMW vehicles are when you goto Service dept. and see how frantically busy they are. Tells you how bad these vehicles are that need repair all the time.
I must mention about the CPO warranty as well, it's a sham. Do not pay for it. The CPO warranty covers only those parts which have chances of breaking down once in a red moon (which usually never happens). They charge you over $5000 for CPO from the market value of same BMW, but try every single thing to avoid fixing problem with the vehicle under the warranty. They WILL charge you, if its under CPO, no matter how much you argue about the facts.
Avoid CPO at all costs, and try to lease the bimmer new, as long it's in warranty, you will only lose the time, once it's on CPO or no warranty, you are deep waters with this german engineering which breaks down more often than a chinese made iphone copy.

I own a 2008 528i, Few months back i had the same issue as some of you have mentioned regarding battery drain. I took my vehicle in to have this problem checked out and was also told that the vehicle is not being driven enough. This sounded strange to me however decided to use this vehicle exclusively as we have two other vehicles in the household. I have been driving the vehicle to work for the past 3 weeks now (60km one way) One would think 100+ kilometers of driving everyday would keep the battery fully charged. However I have had to boost the vehicle atleast 10 times in the last 5 days. I took the vehicle in to the dealership and they gave me the same old story of not driving it enough, recharged the battery 100%. Drove it home and next morning the battery was dead again. BMW the ultimate driving machine is really not livig upto its name. My patience has ran out. Another meeting with the dealership manager tomorrow. Lets see what he has to say this time. Hopefully they can find a permanent fix to the problem.

Performance BMW is absolutely the worst place I've ever had my vehicle serviced!

today i received the same message! I am sure if i send the requested information (name, address, telephone number), the next step will the deposit of a "small" amount of money in order to proceed with the car transaction. This is a 100% scam!

Oswald
http://2ajobguide.com

Take that letter and throw it away it is a scam and you will never see any of it trust me I was stupid enough to believe my letter and they took me for over 2000.00 + throw it away or send it back with your own note to stick it where the sun dont shine.

Is it really fake? All of my friends said that they also received some mail like me...clearly written that you are the winner of ..month..like that..can anyone reply me

I am getting ready to take my 06 BMW325I in to the shop. I have twenty five thousands mile and this is the second time the Engine oil light has come on. THe first time they told me it just need capping off. I was able to get7500 miles between the problem, but no car should drain itself of oil at twenty five thousand mile.
[protected]

I went to look at a BMW 335XI, I asked about any known issues and they mentioned there is a noisy pulley they would fix and a few scratches they would buff out. They let me take it for a test drive during the course of the test drive the engine lost power and the warning light came on, fortunately i did not take it on the highway and in a few moments the power came back and the warning light disappeared. I drove straight back and they mentioned the error light should have stayed on and its nothing to worry about?!

In good fait I agreed to a credit application trusting they would resolve both the noisy pulley and check the computer for this error and put this right.

The credit was processed and terms acceptable, i went back and noticed the pulley sound was still there but quieter (I guess they just greased it instead of replacing it), the scratches were still there, they were very insistent on purchasing a warranty. They also mentioned their mechanic found nothing on the error i described and yet a google search on this error describes a manfunctioning fuel pump for which there is a BMW recall. I walked away from this vehicle and would not purchase from Autozone.

I also asked who performs thier Certified Pre-Owned status and who performs this - thier reply is it is an ex BMW mechanic who is employed by them. How can this be a neutral and fair Certified Pre-Owned status. This should be by an independent BMW or other mechanic with no association to the seller whatsoever.

They also said if the warranty company fail to meet the claim they would take care of it, when i asked if they would put it in writing, they replied no.

They sell dangerous vehicles, they are extremely dishonest, when purchasing something where your safety is at risk i would be more cautious against all dealers from now on, even if they are convincing as Peter (Iranian guy) on the first meeting.

My advice to anyone is:

1) Go for a test drive
2) Have an independent check performed on the vehicle after a test drive so error codes that occur during the test drive are not erased
3) Make sure that the seller agrees to fix everything found as a part of the advertised /agreed purchase price
4) Wait for repairs to be completed with proof
5) Only then apply for credit as each application hurts your rating
6) Buy a diagnostic scanner like CarMD

I'm sure they have sold good vehicles but the way they attempted to defraud me when they realised they had a lemon i will be using some common sense before purchasing a vehicle.

PS

I bought a brand new 2017 bmw 330i in january 2017 and have had nothing but problems with it—and none of these are covered by the extended warranty I purchased. My problems began within 4 months, with the "run-flat" tires—which I later found out last an average of only 30, 000 miles. Unfortunately for me, my tires have never made it that far—after 5000 miles I had my car in three times within a 2 week period and had to replace them twice, at a cost of $700 per trip. I have replaced these tires a minimum of five times in five years (And my car only has 56, 000 miles on it). Then there was the electrical system, which caused the battery to go dead when I was on winter vacations lasting more than one week. The most recent experience—today—is with the door locks which have had a fuse short out. Again, not covered by the extended warranty, and i'm out $775 once I get back in to pick up my car. To bmw: I loved my first one, and feel completely ripped off on this second one. There won't be a third.

Sir,
To bring your kind attention towards my worst experience with one of your so called authorised dealer deutsche motoren pvt ltd (moti nagar)
As in nov 2017 I had planned to buy a bmw 530d so when contacted your dealer deutsche motoren pvt ltd their rep. arnob bose committed me a discount on the car and as the color chose by me was not available with them at that point of time they promised me to arrange the car till jan 2017, took a cheque for the booking amount and made a booking for the 525d and insisted that I should rather buy as he wants to acheive his sales target of the month for which I refused and he had cancelled that 525 booking which I have never made and then issued me a new 530d booking amount reciept which I insisted on.
Then in jan 2017 I asked the status of my car but didnt got any satisfied reply as they told its not in the prod and will get in march 2017
Since then I visited their showroom in feb and he showed me in their records that booking amount along with the discount was deposited in my name on account of 530d
Which was supposed to be manufactured on 11 march and now when I approached them with all the papers for processing they refused for any commitments being made by them and discount mentioned at the time of booking the car.
From nov I have been waiting for a particular color of car and had booked it and now when the car has to be delivered they have refused for all the comitments just because I m being told that from 1st april bmw will raise the prices and they will sell to somebody else at a higher price this just shows the image of a company I have given cheque on behalf of bmw india not on the name of any sales person arnob bose I m very much surprised with this kind of treatment I m getting from ur dealer as it is just pre sales I m facing this kind of behaviour what will happen after sales.
Nobody can trust the bmw anymore if your dealers are cheating people and collecting booking amount just to increase their sales these are very cheap business startegies coz it truly downgrade the reputation of the company
Even contacted to gm amarjeet regarding this matter but didnt got any satisfactory result as they say they can cancel my booking anytime, just tell me I have been waiting from last 6 months for the car and now at the time of delivery such thing was not expected which was very much dissapointing as there are many other brands in the market but never heard of this kind of a thing happened and to my astonishment I wonder dont these people get the adequate sales or they have started to fool people coz its cheating rather would suggest you should cancel their dealership as they are just downgrading the image and reputation of bmw
I have both the receipts of 525 which was intentionally made by him and was cancelled later on and my 530d along with paper on which he has mentioned the discount in his own handwriting

I have spent over $7000.00 at this dealers service department over the past 3 years on my bmw m5. On my last visit I did a walk around to see if there was any damage to the car. I could see none. Upon returning home. I jacked the car up to change wheels and noticed the front spoiler was damaged. It was not noticeable unless I got down on my knees and looked under the front spoiler. I called "dave hansen" service manager. I now call him mr. Insult. He began to tell me how stupid his customers are when they drive up inclined drive ways and scrape the front of their cars and don't know it. The he walked around my m5 pointing out how my car has a rock chip here and there and how it has 70k miles on it. His last words of insult were. "we are not going to pay for that to be fixed, do you understand " ! What I understand is, my business was 7 grand. My future business is worth nothing to him. The repair was so small the body shop included it in the repaint of the front bumper. They are the only bmw dealership in the state. This is why dave hansen has this take it or leave it attitude.

i bought a car that i believe is a lemon from bmw, it broke too many times and recently here in jacksonville, florida it stalled and i had Brian (service manager) sit in it to see the service engine light is on and the car was shaking not driving more than 20 mph, its a 335i, then i gave the car to him and it was taken in by my b/f just two weeks before and they falsely imput wrong information about what happened because they documented that we didnt want to wait and its not true we wanted the car diagnosed and we were told that the computer was reset but today i was told that nothing has been done because we didnt want to wait, its a lie, he waited for 5 hours. they are not taking accountability and responsibility for this car. they woud not give me a loaner and i didnt feel that they cared about what i had to say. i pay $700 a month for this car and it was very expensive and it has nothing but problems, ive complained about the navigation turning on/off since i bought the car for last two years and i have records and about the char comming out and this is the second time its dying on me. please help. loss of money, i cant go to work, i lost clients, i lost time, i cried today and im paying $700 for a car that i believe is a lemon.

I did my due diligence while negotiating a purchase of an m3 with vob bmw.
Vob agreed to all of my terms and I with theirs.
When I took delivery I noticed three issues I wanted resolved.
1. A gasoline smell in the car.
2. A broken cover in the trunk covering the amp
3. Tool case missing.

I was told all would be honored (I have emails to this affect).

The gasoline smell ended up being a broken gas line, which I had repaired at a local station - it was closer to home than vob and with gas leaking I didn't want to chance driving the car. I was told I would be reimbursed... I have not.

The cover has not been fixed or a new one sent to me as promised.

The tools have not been replaced.

Since taking delivery the car broke down several times and vob would not provide a tow. I was told to get it to the dealership; however I could not keep the car running.

I got a rental, which I paid for, a total of four days. And I got the car to a local import shop.

It turned out to be a damaged/modified air intake tube. This threw off the mass air sensor causing the car to stall.

To date I have not been reimbursed for my expenses and phone calls and emails have not been answered.

I bought a 2017 bmw 328i in 2017. The bmw was certified pre-owned from the dealer w/less than 30, 000 miles on it. This was my first luxury car and I was so excited. Not to long after I bought the car the belt was squealing, I had to make an appointment and get it replaced. Soon after that the car would stall on me when I came to a stop, when I called about getting this fixed I was told that they couldn't get my car in for about a week and they didn't have any loaner vehicles, so I had to share a car w/my son... Soon after this the locks completely stopped working... The only door that would open was the driver side, I have children so everyone had to go in and out the drivers side, until I could get it into the dealer... After this I noticed the car was idling low and sputtering. The air conditioning handles broke off and I could no longer control which way the air blew. By now i'm sick of this cars problems, although I loved how it drove that didn't outweigh having to drive 35-40 min to the dealer were you had to have an appointment. I recently traded it in. I know all cars have problems here and there but it just seemed to be one thing after another.

Very positive.

I really do think alot of bmw dealerships are not taking control of the cars they are selling, i do have an issue where i was suppose to purchase a certified bmw, after having issues with the car i found out the care was not certified. i was also told there was only 1 owner after pulling the car fax the car had 3 different owners. i was told no accidents, the had an accident. The car had a transmission problem which i was told by the service manager the transmission was fine, when actually the transmission had a leak. I am in the process of obtaining a lawyer to get this issue resolved.

hey larrycousin, i have exactly the same clicking annoyinggggggggggggggggggggg sound on my 3 series 2.0 petrol coupe 2017 reg, and also other problems inlcuding shuddering and shaking at 1500rpm, at times engine won't even start. It has only done 40k miles yet BMW won't help at all. mother f****************************