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Bloomex / incorrect delivery address

1 Australia
Contact information:

12th October 302pm
Bloomex emailed to advise that recipient of flowers had been discharged from Cairns Base Hospital. They needed home address to redeliver order. A redelivery fee of $14.95 would be charged.

12th October 331pm
I emailed Bloomex with home address and agreed to the extra delivery cost.

12th October 342pm
I emailed Bloomex again with correct address of Cairns Private Hospital. The recipient had been discharged but was transferred to another hospital, not to her home. I attempted to confirm this change over the phone. I was directed to live chat on the Bloomex site. My email also stated that I would attempt a live chat immediately to confirm new address.

12th October 403pm
Live chat consultant confirmed new address of Cairns Private Hospital (see attachment).

Bllomex refused to deliver to correct address. They still delivered to home address.


Oct 13, 2018

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