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2.6 70 Reviews

Bitdefender Complaints Summary

28 Resolved
42 Unresolved
Our verdict: Dealing with Bitdefender, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest Bitdefender reviews & complaints

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7:27 pm EST
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Bitdefender Bitdefender internet security

On 01/13/2017, Avangate charged my credit card without authorization for the renewal of Bitdefender Internet Security. My Bitdefender account indicated that there were 194 days left on the account and that the auto renewal was turned off at the time of the renewal purchase. Furthermore, several emails were sent prior to this transaction to [protected]@avangate.com 1.) inquiring about the early renewal requirement, 2.) requesting assistance to ensure that the auto renewal was turned off, 3.) advising that I did not intend to renew and 4.) stating that I did not authorize any future charges to be placed on my credit card. The last email dated 01/11/2017 had the Subject titled, "Will someone from Avangate please reply"! I received no reply and my credit card was charged $79.95. I filed a Better Business Complaint against Avangate. However, they are just the billing company and can only submit a refund request to Bitdefender. Avangate did recognize their mistake and sent Bitdefender a refund request on 01/13/2017, with a carbon copy email to me.

On 01/16/2017, I contacted Bitdefender to check on the status of my refund. Unfortunately, Customer Service (CS) at Bitdefender were not as helpful as CS at Avangate. I was told that the appropriate department was handling the refund request and that I may see my refund in 5 to 7 business days.

Most people utilize internet security software to protect themselves against unauthorized access and use of their financial accounts. Unfortunately, Bitdefender does not properly notify you that they do not protect you against unauthorized access from their affiliates. That is very unprofessional!

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8:52 am EDT

Bitdefender 2015 AND 2016 Total Security

Customer service at Bitdefender is atrocious. I have been having issues with my security for the last 3 months. Customer service responds to emails about 2 - 3 weeks later, and then does not address the issues. They simply gloss over issues by offering a free installation of 2016.

I have now requested a refund because I fear I am not protected by Bitdefender.

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frank powell
, US
Feb 19, 2016 7:30 am EST
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they wont send me a license key or how to hook up the syatem they charge me for/24.95. I'm cancelling my charge card/and getting a new one.

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11:44 am EDT
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Bitdefender Bitdefender refusing to acknowledge a refund

On September 14th I purchased 3 licences for Bitdefender Antivirus Plus 2016 from Herman Street ($27.96). On the 17th September, I received the activation code.

I followed the instructions given by Bitdefender and created an account on their Central website 14th September, entered the activation code after receiving it on the 17th September, the 3 licences showed up in the subscriptions tab.
Using the download button on their Central website account page, I installed the software on 17th September. Once the software was installed, it only required to activate the software for it to work. However eachtime I tried, the activation failed stating an error, that I was not connected to the internet.
I tried to contact their support, but all avenues were unresponsive, or acknowledged the issue but were working on a solution. I posted details on Bitdefender's forums, along with following instructions over the following 5 days, without any fix provided. There are many similar cases on their forums, still without a solution even at today's date (27th September).
All I have been offered is turning off firewalls, resetting all internet caches, flushing my routers DNS, including rebooting my Router and a multitude of emails all stating that they would resolve the issue 'shortly'.

I uninstalled the software and none of the 3 licences have been used, which can be checked by Bitdefender without issue. I have been forced to installed another vendors software as the very nature of the software's absence would mean my whole system and the other systems on my network would be vulnerable to attack. I had tried using the free trail version, but this locked up my desktop after a few hours, saying my 30 day trail had expired and the only way I could remove it, was to buy the product.

To this day 27th September, there has been no resolution offered. Bitdefender stated on one occasion, when I requested a refund, that I seek a refund from Herman Street. Yet they were not in breach of the 3 way contract, they DID supply the activation code as part of the contract, therefore were not failing within the contract, which I explained in detail in emails to Bitdefender. I did apply for a refund using a case number as requested by Bitdefender, but Herman Street are ignoring any of my emails and requests. For the past 5 days, Bitdefender have chosen to ignore my many requests for a refund, despite the basis that I have NOT used their software as the goods are faulty and are not fit for purpose, they have also not provided a working solution within a reasonable period.

I can provide 8 emails, that contain conversation threads (grouped emails in a reply chain) that run from the 14th September through to the 20th September and beyond.

Bitdefender's support are vacant from their own forums regarding these issues. No posts have been made anywhere on their website acknowledging this issue, they are lacking transparency and any means of refunding their customers after their good failing. The companies ethos is one of, deny anything, say nothing and above all, do not pay back any money received.

Nothing less than a full apology from senior member of the company for their behaviour along with a full refund, to settle this matter.

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1:32 pm EDT
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Bitdefender Double auto renewal charges

Avangate took auto-renewal charges of $89.00 from my checking account on May 1, 2015 for an annual license key for Bit Defender Total Security 2015 AFTER I had renewed for a license key for $39.00 for BD Total Security 2015 on April 15, 2015 from their site. I am in the process of grappling with them by email to refund me the $89.00 back. I am seeking information as to how to go about filing a class action suit against Avantgate due to the fact they are charging customers unfairly as a very high rate and adding up complaints against them.

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1:45 pm EDT

Bitdefender Double Billed

Received an email from Bitdefender notifying me that my yearly contract was about to expire. Email stated that if I upgraded now I could do so for $39. I took advantage of the offer and paid through my paypal account. Last week I was billed again through my paypal account for $89, the full price of the product.

So I ended up paying $39 plus $89 for this deal.

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2:27 am EST

Bitdefender fraudulent order placed on avangate

a fraudulent order was placed on avangate and payment was effected through our paypal account. we did not place this order and ask that this order be cancelled and funds reversed to our paypal account. we have also notified paypal about this fraud. your support is appreciated. your invoice reference is BV17059534 dated 11 feb 2015, order number [protected]

Fred Kersten

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Marcandagifts
Wyoming, CA
Feb 23, 2015 9:13 am EST

I have been trying to cancel my security with them for about a year but they keep billing me please cancel my securtiy with bitdefender as I do not have their any more let me know how you make out before I go to the better business ###.service
Thank you Dave

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SteveB99
Cary, US
Dec 09, 2010 10:35 pm EST

BitDefender was a memory hog, support was non-existent, the program began blocking Google.com. It continues to block Google even though I've uninstalled the program. Do not buy!

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E99
, US
Sep 28, 2010 8:13 pm EDT
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I just paid $60.00 for Bitdefender software. They never gave me a license key. Downloading is a nightmare! Big mistake buying this product!

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Medan
, US
Sep 14, 2010 9:57 am EDT

BitDefender would not install

BitDefender support non existant

Extra CD not delivered

Avangate support not available

This is all for 2009

Now they want to autonew for 2010

Total SCAM!

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Merlin45
Lavonia, US
Sep 06, 2009 7:07 pm EDT

This product quits working and support is non-existent. I have used many ant-virus programs but this is the worst! Do not waste your money on this product. This company has no interest in you other than getting your money.

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Jayagopal
, IN
Sep 06, 2013 4:29 pm EDT
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Worst customer service.

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4:32 pm EDT
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Bitdefender Nonexistent Response

16 sent emails - no reply except Open ticket: [protected]
No response from Bitdefender Support Team [protected]@bitdefender.com
No problem taking money. Problems with software, no response or help from "Support"
Do not trust the product since can't trust support.
They won't even respond so I may request a refund!

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4:08 am EST
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Bitdefender Unauthorised automatic renewal of antivirus subscription

An year back I purchased online bitdefender total security. Today ie 09 Nov 2013, I got an SMS from my banker stating that Rs. 4996/- has been paid to bitdefender for renewal of subscription. also received mails from bitdefender and avangate.com stating your subscription renewed and your order processed successfully. Now you people advise me, how I can get back my money.

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10:02 pm EST
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Bitdefender extra amount has been deducted

I purchased a Bitdefender Total security 2013 product yesterday where it showed a black Friday offer for 75% off and it showed that the product can be available at a cost of 749 INR, i thought it was a reasonable price and made the payment. But after my payment is done i received a mail avangate that i had been charged 2499 INR and an invoice is received by which states that i paid a grand total of 2499 INR ! I'm using bit defender from last 4 years n never found this kind of problems.
I'm providing screen shots of the offer and the price appeared when i did my purchase and the product invoice which states the total of 2499 INR.
Please help me on this issue and my order number is " [protected] "

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Update by prasannakumar Maidam
Nov 27, 2012 10:39 am EST

Thanks for ur concern but i need to say, in payment window it is stated that the product is available for 749 INR and even in the next page the credit card details has to be filled, the same 749 INR has been displayed. And so in a general way i thought there was no need of further discount coupons as it was already a discounted price.
I think it should not be shown as " You Will be Charged 749.98 INR" bcoz generally any customer would believe that he will be charged the promised amount which was displayed on side of it and would complete the payment . It was same in my case. But later i was shocked to see excess amount deducted from my account.

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Avangate Support
Avangate Support
, NL
Nov 27, 2012 5:49 am EST
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Dear prasannakumar Maidam,

Please note that in order to benefit of the advertised discounted pricing you were required to use a discount coupon inside the billing form. The discount coupon offered to you was BLACKFRIDAY75, since you did not use it the total price billed to your account was the standard one (2499.95 INR).
Given the current situation, we advise you to contact the Software Publisher directly in order to ask for a partial refund in the amount equal to the one which would have been normally discounted during the promotional offer. Please note you can use the following contact coordinates in order to reach the Software Publisher:

Support URL: http://www.bitdefender.com/contactform
Support Phone: [protected] (US); [protected] (CA)

Should you require more information on this subject, please contact us directly via the contact details provided here http://www.avangate.com/shopper-support/ or simply reply in this thread.

Best regards,
Avangate Support Team
www.avangate.com

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11:17 am EDT
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Bitdefender cancellation not honored

I purchased a virus protection referenced # [protected], product : 1x Bitdefender Total Security 2012 on 04/21/2012 from avangate on line with an additional fee for installation insurance for a total of $87.90 USD. I received the link which inturn gave me a code licence number needed to install the program the link being valid for 24 hours. I purchased the product to install on three (3) PC's. Those being a windows XP, A vista, and my newest a windows 7. I tried installing the program on one PC for two (2) days without success at which time I contacted customer service with the ph. number provided, for problem contact that ph. number being [protected]. The representitive and I worked for about 6 hours on trying to install the program and while waiting for the PC to do what it does and to break the monotony I asked the rep what time it was where he was as by this time it was 02:00 am for me and he replied it was 09:30 am for him at which time I asked if he were in India and he replied he was in Romania. This is the only ph. number I can get from Avangate to contact customer service which is long distance for me no matter what they say about it not being and they refused to call me to avoid the long distance. I was on the phone with customer service on 3 or 4 times with no solution to my problem. I finally called them again to cancel my purchase to which they said they would take care of it and to this day Avangate is still filing a claim and a grievance on my credit card which my card provider informed me on 05/25/2012 they will honor. I'm fed up!

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Avangate Support
Avangate Support
, NL
May 28, 2012 9:07 am EDT
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Dear PGA 2012,

We're sorry to hear about the problem you have encountered with BitDefender's security solution. We've reviewed your order history and we see that our representatives provided you with BitDefender's contact information after you called us regarding your issue, and even though the physical location of BitDefender's customer support representative is Romania, the number provided to you was a US number. Even though the number is not a toll-free number, the charges for your conversation will be the same as the charges for an interstate conversation. Moreover, you can find all of the localized BitDefender phone numbers on their website: http://www.bitdefender.com/support/consumer-phone.html

Regarding the refund request, it is up to the software publisher to decide if the request is valid or not. The Avangate representative you have spoken to on the phone correctly directed you to BitDefender's support, who, from our understanding from the complaint, said that your order will be cancelled and the money will be refunded. We have taken the liberty to contact BitDefender on your behalf and request a refund for your purchase. If BitDefender agrees to the refund you will have to contact your issuing bank and close the dispute so that we can process your refund. As we have just sent the refund request, please give this up to 2 business days - if there is still no contact from the software publisher, do contact us either by phone or email and we will do our best in assisting you with this issue.

Kind regards,
Avangate Support Team
www.avangate.com

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12:24 am EDT
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Bitdefender serial number problem

I purchased the Bit defender total security 2012 from www.letsbuy.com i used in 3 of the computers and i have for mated 1 pc and it is not taking the serial now please check the MAC address and required options and solve the problem soon .
I sent the complaint through same computer if any query contact to phone number:[protected] and my registered email address is [protected]@gmail.com

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5:50 pm EST
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Bitdefender defective product/failure to provide service/refusal to provide refund

antivirus software rendered useless after it failed to detect a virus at the end of February. unable to contact customer service initially; however, Bitdefender's claimed third-party IT vendor 'offered' to fix problem for $400. had computer scrubbed locally for $200 instead. in response to my complaint, Bitdefender finally provided 2012 update, but has stubbornly refused to issue prorated refund, even though they were negligent in not timely providing update.

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6:38 am EST
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Bitdefender Will not refund my purchase

I purchased Bitdefender 2012 Total Security after being a loyal user of previous Bitdefender products. Much to my surprise they have removed features from this product that was available in earlier version, most notably the local backup feature. As I have about five years of backups using this feature, I was extremely disappointed in the omission. After several exchanges in which I pointed out the omission of this feature they admitted that it does not in the 2012 version and recommended that I used the 2011 product. As I have paid for the 2012 product I then requested a refund which they are not willing to give me. I feel that they have deliberately scammed me by removing features and then still keeping my money. Rest assured I will never buy another Bitdefender product again and will make sure that as many people possible know about their dishonesty.

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10:35 am EST
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Bitdefender Poor Customer service & Worst Product

I have made complaint on issues with basic function of Bit defender antivirus in first week of Jan 2012 and subsequently registered ticket as [protected]., however, till date no workable solution is provided by their customer care. I made subsequent reminder, since 01 Feb 2012. No reply was made by Bit defender customer care.

One of the Worst product, I have purchased ever.. Also, their customer care is very poor...

I request this forum to advise Bitdefender to address my issues on priory.

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ASJoos
, US
May 02, 2018 8:32 am EDT
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I only wish I had found these complaints BEFORE I purchased Bitdefender and then decided to add insult to injury and purchase their loosely-termed "Premium VPN" that has not worked since Day 1. I have screen shots, copies of emails, ticket initiations, and anytime I DID receive an email from them, they said I had not replied, that they were going to close the ticket due to my not answering them. WHAT?! I replied immediately every single time within minutes, provided them with screen shots, etc., ad nauseum, and so finally I opened a dispute via PayPal. I find it very interesting how FAST Bitdefender answered to PayPal inquiry - and their response is STELLAR! They gave me their support weblink 'contact us' form which, again, is what I did in the first place, and by following THEIR instructions on their website. I am uninstalling all things Bitdefender and will be posting my review to all social media. Buyer beware!

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stan byrd
, US
Dec 15, 2014 1:13 pm EST

On Monday, 12/08/14 @ 2:55 pm I received a call from phone #[protected]. I did not understand the gentlemen's name but his broken English was like from New Delia. For 43 minutes this person said he was from Biddefender and that my Microsoft had been compromised. He wanted permission to enter & I gave permission to show me Windows Task Manager and event viewer, ran cmd & showed csrss.exe. Then he started sales pitch for $299.99 then quoted prices for 2 yr & then 5 yr. Told him I had 36 more days left and since he found a trojan(s) to get rid of it. But he would not let go of his sales pitch. Then I started getting suspicious that he was a "hacker". I canceled the phone call, turned off my computer. Eleven seconds later I called the phone number & it said "call could not be completed as dialed". I turned my computer back on and the following is missing:
1 - no internet
2 - no sound
3 - screen has darkened & cannot brighted it up
I then called Bitdefender sales office which gave me another number to call. I call Bitdefender support and they said could not help me because I did not know who had contacted me.
Now, I need assistance to get my computer back working like it was before (without problems). On 12/15/14 is the third e-mail sent to no avail.

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OtiGat7
Denver, US
May 26, 2014 8:19 pm EDT

My story is to long to type. All I can say is, do not by this product. Customer service is the worst I have experienced in my life. Transfer, transfer, transfer, the person you need to talk to is not in the office. I will have them call you back. Repeat... They charged me three times for their service and I can't get a refund. STAY AWAY FROM BITDEFENDER.

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Jayagopal
, IN
Sep 06, 2013 4:26 pm EDT
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Yes, Bitdefender can be awarded as the Product with worst Customer service and they keep the product rated by paying to the reviewer to publish false reviews

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AndreTheScott
, GB
Feb 01, 2013 9:36 am EST
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"DO NOT BUY THIS PRODUCT UNLESS YOU LIKE PROBLEMS AND THROWING MONEY AWAY.."
Amen to that ! I would however like to point out a mistake people make when they complain about Bitdefender's poor customer (no) support. To start with, you have to receive some measure of support for you to be able to complain about. Their customer support is sooooooo slooooooow we are talking glacial (weeks and/or months) movement here. Count yourself lucky if to hear from them two weeks or a month after logging your problem, then it is mostly of no use mostly anyway.
So to end with, I would not say Bitdefender has bad support, I would say they have NO support. AAAAAARRRRRGGGGHHHH!
I have to remind myself, less than a year to go. O and what I've read on the net, watch out for their automatic renewal ! It is a bugger to get undone if they catch you.

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GDOX
, IE
Sep 03, 2012 7:46 pm EDT

I bought and installed Bitdefender antivirus plus 2013 after 3 attempts. Bitdefender software is full of bugs and missing modules eg the firewall did not load and left me unknowingly using the MS firewall.

It screws up Firefox repeatedly freezing, particularly on Flash videos and in most cases requiring a Task Master process to terminate Firefox or worse still a reboot if Firefox goes into Safe Mode. The 'product' is nowhere remotely intuitive and the Help File is woefully lacking in content.

Bitdefender support is non-existent, they just ignore requests for assistance, possibly hoping you just give up. The so called reviewers who rate this product No.1 either do not really review or are in the pay of Bitdefender.

This is more like scamware than an AV product. A costly experience both financially and timewise

DO NOT BUY THIS PRODUCT UNLESS YOU LIKE PROBLEMS AND THROWING MONEY AWAY..

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6:20 am EST
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Bitdefender Worst product ever

I just downloaded the Trial version of Bitdefender Internet Security 2012 after seing very good reviews on reputable websites such as PCmag, CNET, etc, they ALL put Bitdefender in the top 3 antivirus/antispyware products, even saw it being number 1 a couple of times, so I tried it, WORST DECISION EVER! I installed it, everything went fine until it asked me to reboot my computer to finalize the installation. My computer NEVER REEBOOTED! I tried 3 times, even with the startup resolution fonction on Windows Vista, the startup could never be repaired. In finally rebooted the computer on safe mode and it booted, then I trying to uninstall it was impossible, finally I had to reboot it again with ''last good configuration'' . I rebooted again in Normal Mode and it works fine now.
I'm lucky it worked if not I would of have to totally reinstall Windows Vista, which is problematic when you don't have an intstallation CD or backup CD.
If you're lucky enough not to have this major problem, you will still have some other problems, like a slow pc, slow internet navigation, frozen computer, pages, etc.
I also read a report that was saying that Bitdefender is paying well known websites to say their products are the best on the market, which is totally false. Beware of their rebates and lifetime free updates, they test their products on our account.

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moonpies
fw, US
Dec 07, 2011 6:37 am EST
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Microsoft Security Essentials anti-virus

Malwarebyte's Anti-Malware

both FREE and just as effective as any paid service out there, and they won't bog down your computer with tons of useless junk like the bloated pay ones as well.

Actually paying for antivirus programs is absolutely unnecessary these days.

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2:32 am EDT
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Bitdefender Lousy product, even worse customer service

I downloaded BitDefender Internet Security v2012 when my Trend Micro subscription ran out, after doing some researching and finding that it was rated pretty well among the top several antivirus apps for features, usability, and so on.

What a mistake. After downloading and installing, I noticed that internet pages were downloading incredibly slow, taking upwards of a minute when before they were ten to fifteen seconds (I was running it on a relatively old XP machine). I hated the interface, which was not at all intuitive, and some things you had to do online rather after creating a login, rather that in the control panel itself. I finally got so frustrated with the degraded speed of my computer that I uninstalled it altogether. What a relief to be able to use my PC again!

I requested a refund from the company, and they wanted to send me more of their crappy software to install to diagnose the issue. No thanks. I'll pass.

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satishkms
, IN
Nov 17, 2011 11:05 am EST

bitdefender is too lazyyyyyyyyyy to load web pages.

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Marissa24
Las Vegas, US
Oct 19, 2011 11:14 am EDT

Microsoft Security Essentials is free. Why are you paying for any AV software?

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Rudi Bedy
, RO
Oct 10, 2011 1:52 pm EDT

Hi lostinpok,

Sorry for the inconvenience. Please write us at our special support e-mail address bitsy@bitdefender.com explaining your issue, add also the name and e-mail you used when you bought the software.

Best,
Rudi Bedy
Bitdefender

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4:52 pm EDT
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Bitdefender unauthorized credit card charges

I purchased Bitdefender Antivirus online via their website for several years without a problem. This year, Bitdefender renewed itself without my OK. From what I've read in other complaints, they claim to have an opt out selection somewhere. I keep scans of my purchases and I can tell you there was no such thing. Avangate, who handled this unauthorized charge, mentions an opt-out selection on their web site but I had never been to their site. Never knew it existed. My last purchase was made through the Bitdefender site with a login and password I had set up there. Was I expected to seek out Avangate and see if I needed to PREVENT them from taking my money every year? This cannot be legal. It is very very bad business at best.

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GaryBrandonBella
, US
May 26, 2018 12:49 am EDT
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I renewed my anti-virus for iMac protection with Bitfender via an email offer with a discount if I renewed early. One month later and their auto-renewal kicked in and they took monies from my Paypal account for the same service. One would assume they would have updated my account to reflect the early payment but from what I have read online this appears to be something they do on a regular basis.

I requested a refund and they replied to my email that if I let them keep the monies instead they would apply it to my account and extend my service. I declined and requested the refund.

In the meantime, I opened a claim with Paypal because I sensed getting my money back from Bitdefender through Avangate ( their servicing company and a company I had never heard of until all of this happened) was going to be difficult at best.

After providing Paypal with their correspondence acknowledging they owed me money, Paypal ruled my case in Bitdefenders favor because the "duplicate" payment amounts didn't match. Of course they didn't match! One was discounted. So now I have paid Bitdefender twice for a one year subscription renewal.

I suspect I have lost my monies but I will continue to pursue a refund. In the meantime, I urge readers not to use Bitdefender's services. A legit, professional company would have acknowledged their error and immediately issued a refund. Instead they are playing games, which appears to be a game they play on a regular basis.

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Ripped off 4
, US
Apr 21, 2018 12:49 pm EDT

I canceled Bitdefender over a year ago after they canceled on me saying I had not paid and the service was canceled by them, they suddenly here they come and charge to my Visa account, but still say it is canceled, then they charge me a second time - then I cancel them! A year later, here they come with a charge to my account for something I no longer even want or have. I canceled with my bank. If they charge it again, I cancel with my bank again. This can continue until they get it through their thick skulls I am no paying them...

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shijesh
, US
Dec 05, 2017 11:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I too had been ripped by these guys. Last year I subscribed to it because there was an offer. Today I was shocked to see an unauthorised charge on my debit card. This is ridiculous, they are shamelessly storing our card information without our consent just to rip off the customers who trusted them. Thieves and card fraudsters are no different from them. What if all vendors and pos starts storing our cards like they do. This is a serious issue. This is against the morals and against pci compliance. Not a good business.I have sent mails and is yet to get a reply. still waiting. I have raised a complaint in my bank. what a cheap way to earn money.

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John Paul Jones
, US
Nov 03, 2016 10:32 am EDT

Same issue here. Bit Defender refuses to respond to any requests. They just charge you CC without any notice. Stay away from this company. I have opened a dispute with PP and Bit Defender sent me threatening email in response. At this point I think I am going to need to close my Pay Pal account in order to ensure this does not happen again.

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tina_s
, CA
Mar 10, 2017 2:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

By the grace of God, I managed to intercept unauthorized PP payment before it went through my bank. I have no idea how to even cancel my first and only subscription, which bitdefender central says is active. I have no accounts with either Avangate or mybitedefender, so how to get out of this mess? Live and learn.

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youssef213
, CA
Aug 22, 2016 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To Customer Service :
I paid for one Bitdefender Internet Security 2016 for 3 PCs, 1 year. :
29$, online order #
The same thing happen to me, .BUT, I am being charged for an authomatic renewal for $118. This is too much and illegal.
Please cancel my order immediately.

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GD-Quebec Canada
, US
Apr 28, 2016 12:01 pm EDT

XXXX
XXXX
To Customer Service :
I paid for one Bitdefender Internet Security 2016 for 3 PCs, 1 year. :
29$, online order #
BUT, I am being charged also for installing (One intervention) and
setup…which I never authorized or wanted
38.60$ # Please cancel all order now.

This is the same old story; you will be stuck for a very long time so be prepared! 90% of the people quit and this is what they want !
.Is it possible to take legal action against these companies?

This is a stereotyped letter that you will receive over and over !
Center)
XXXXX
Dear XXXX,
Thank you for reaching Avangate.
We manage the eStore for Bitdefender, com, as well as for other Software & Online Services companies. Refunds are approved directly by the Software Publisher.
We have sent a refund notification to Bitdefender on your behalf and they will contact you in the shortest time possible. If you want to follow-up up on the status of your request, we recommend contacting their Support Center (phone numbers can be found below):
http://www.bitdefender.com/support/consumer-phone.html
Sincerely,
XXXXXXXXX.
Customer Service Representative Avangate Support

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BEagle1998
, US
Apr 20, 2016 11:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so glad I came to this website and read the reviews on Avangate. I almost ordered something by credit card from these guys. I am glad for the people who took the time to write a complaint. This awful that such a company as this is allowed to continue doing business. I have and will not order anything from these scammers. Thanks out there folks!

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EuropeBoy
, FI
Oct 08, 2014 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bitdefender charged my visa card without my authorization a few days ago. I contacted them via http://www.bitdefender.co.uk/support/i-do-not-want-the-automatic-renewal-542.html and they offered my 6 months free of charge product and claimimg, we just want to protect your data, thats why we use auto-renewal function...
I am not interested in any business with a company that charges my visa card without my authorization. People call that a ### company/business.
Is there anyway we can make a legal suite against this company?

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charlie821
Lyminge, GB
Jul 04, 2013 6:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They did this to me as well, absolutely outrageous response from them via e-mail saying that I was past their thirty day refund policy. It helps if you actually know in time that you have had your money taken! I have tried to recover my money via the bank. They will never have me as a customer again and i will make sure that anyone i know who needs an antivirus program and was thinking of using their products knows what they are like. It will cost them more than they will make out of me i will make sure.

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Patty Pooh
Marble Falls, US
Feb 18, 2013 4:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bitdefender just did the same thing to me. They said they sent emails they were going to charge me. Lie, lie, lie. They charged me on 2/16//13 for an order (they said) on 2/17/13. How is that they can charge before the order. I did not have auto renew. I have emailed and contacted them by phone and they just keep trying to keep my money. I have filed an unauthorized transaction through PayPal. I have to say buyer beware when dealing with this terrible terrible company.

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10:30 pm EDT
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Bitdefender unauthorized payments

In January 2010 I ordered/purchased Bit-Defender Anti-Virus 2010 via the internet, at that time I had a dialup internet connection. After numerous attempts to download the product without success I contacted Bit-Defender via email to inform them that I could not download their product and request a refund. They told me that I had to contact Avangate.com to request the refund which I did, they said I had waited too long to request the refund (one month) I had forgotten to contact them because I was so frustrated by the inability to maintain an internet connection long enough to complete the download of first Bit Defender, then another Anti-Virus product. When I explained this situation to them they stood fast against refunding my money. I them informed them via email and phone that I did not want and would not pay for their service again, Jan. 2, 2011 they sent an email informing me that my 2010 license was about to expire and that I needed to purchase a renewal if I wished to continue this service, and that when I made that purchase I could also enable an "auto-renew" license option. I was also informed in the same email that I would be able to disable the "auto-renew option" at any time by accessing my account at https://secure.avangate.com/myaccount. I notified them via email and phone that I do not want this program and also insured "according to them" that the auto-renew was NOT turned on re; my account. After all this they removed the funds from my checknig acccount AGAIN! DO NOT DO BUSINESS WITH THEM!

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6:06 pm EST
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Bitdefender Everything about the product

**WARNING**** This company who sells BITDEFENDER Virus protection is FRAUDULENT! 1st the product does not work, all 6 of our computers have been infected only with this BitDefender, and whenever we have called to try and get answers they are in Romania and we couldn't understand them and they will never give you any answers over the phone they tell you they have to send you an email which they never do! Someone needs to start a class action lawsuit, cause according to all the thousands of complaints searched on google it sounds like many have had the same issues. Not to mention the product would never update itself and could not even detect simple malware issues. I can't believe they are in business, Best Buy recommended them!

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Colomadl
SEDAL, US
Mar 09, 2012 6:36 pm EST

antivirus software rendered useless after it failed to detect a virus at the end of February. unable to contact customer service initially; however, Bitdefender's claimed third-party IT vendor 'offered' to fix problem for $400. had computer scrubbed locally for $200 instead. in response to my complaint, Bitdefender finally provided 2012 update, but has stubbornly refused to issue prorated refund, even though they were negligent in not timely providing update.

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7:59 pm EDT
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Bitdefender Unauthorised Subscription Renewal

Bitdefender recently charged my credit card for renewal of their anti virus software although I haven't used their software for well over 12 months. I have contacted them via various electronic means without any reply other than two automated responses from [protected]@bitdefender.com. Customer service? This company is obviously in financial trouble. If your reading this you have most likely experienced the same as me. So may I suggest everyone one who reads this tell everyone you know about these thieves and advise your friends NEVER to purchase Bitdefender. This is my worst experience with a software company. DON'T EVER BUY Bitdefender

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Glen Michael Robinson
Reddick, US
Dec 13, 2014 9:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm having the same problem. I switched my antivirus service and decided to let my Bitdefender subscription wither on the vine til the end. I kept getting notices that my subscription was about to expire but did not respond. Next thing I know, my checking account was debited $59.95 by Avengate. When I sent an e-mail to Avengate, they told me that I needed to call Bitdefender customer support.. I called and spoke to "Nate" (funny how all these support people with Indian accents have American names). He asked me for the order number which was in the e-mail I received on Dec 6th from Avengate. He insisted that since I had an order number that I had to have ordered the product. When I insisted that I didn't, he said that he would have to send it to someone else to research and they'll get back with me. I checked my browser history for December 6th and no one had accessed Bitdefender website on that day.

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Angry Bir
, US
May 25, 2014 10:34 am EDT

I purchased Bit Defender 2 yrs ago and installed it on 2 computers. I didn't notice any problems for the first year. Then around May 2013, both computers started having all kinds of problems. Bit Defender blocked Internet Explorer and allowed only Google for web browsing. The computers crushed frequently, common programs became unusable. I contacted Bit Defender. They sent me a program to do a full scan of my computer and return the scan results to them. The prescriptions they gave me to fix the program after receiving the scan results didn't work. I spent a lot of time trying to contact their support and resolve the problem to no avail. Finally, I had to do a clean install of my operating system before the computers worked correctly again. I purchased a different Internet Security and I haven't had any problems since. All these happened in May 2013.
During the set up of Bit Defender when I first bought it, I MADE SURE that box by I checked the Do not Renew Automatically. Regardless of this, Bit Defender charged by Credit Card one year after I stopped using their product. I did not even use all of what I paid for in the first place! I called BIT DEFENDER to refund my money because I don't use their product anymore and I DID NOT authorize them to renew a product that is of NO USE TO ME. The Indian guy told me that he has to take remote control of my computer before they can issue me a refund! I told him he is insane and hanged up. THIS IS ROBBERY. If you and I rob someone, we will go to jail. WHY DO OUR CONGRESSMEN ALLOW FRAUDULENT companies to rod us? Is it because they are getting a share of the loot? STAY AWAY FROM BIT DEFENDER. THEY ARE ROBBERS.

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Adrian Unhappy Customer
, RO
May 27, 2012 5:21 pm EDT

BitDefender hides this auto-renewal clause in their Terms and Conditions, which they are fully aware that nobody reads, when it should be a visible feature on the purchase page. Also, there is no option in the my account page to disable this.

They charged my Paypal account with this without my knowledge and now they are delaying and postponing the refund for a product I didn't buy!

They are worst than the scums from which they pretend to protect you!

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