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Bharti Airtel / barred outgoing calls to other networks

1 Kenya
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I have been using Airtel for over 2 years I purchased unliminet 1000 on 5th December.everything seemed fine until after one week when I started experiencing anproblem with the Airtel line when trying to make phone calls to other numbers of different service providers. I have now called the customer care more than 12 times and my issue has not been resolved.i was told to top up my line which I did but the problem still persist. I am really frustrated as my calling minutes of unliminet 329 all expired unused and was told I can't be compensated.still even after the expiration of my subscription of unliminet 1000 and having topped up my line I still can't make calls.i don't know what's wrong. I went to Garden City Airtel customer service shop physically on Friday 4/01/19. Told all will be okay after 24hrs now it has been more than 48hrs my line still has a problem.
Any assistance will be appreciated.

Jan 15, 2019

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