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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:05 am EDT
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Best Buy late fee charges

I purchased a Television in December of 09 and opened a credit card thru Best Buy at the time of purchase with a 0% interest if paid in full within 36 months. The minimum payments have been around $15 per month and in Januarary I paid $129 . Then my next bill was due Feb 28th and I paid the bill online on March 1st ( one day late), then my March bill was due sunday March 28th so I paid it online on Monday March 29th. When I went online March 29th I noticed 2 late charges of $39 each for the Feb payment and the current March payment. One day late on 2 payments and $78 is telling me that HSBC is trying to make money off me becuase they offered the 0% interest for 3 years, not my fault. Most credit cards and lenders offer a "grace" period, but this sorry, worthless, greedy, terrible company apparently does not. I have called them and emailed them about this and they are not willing to budge. If you are thinking about getting a HSBC card I would strongly suggest you look at other cards if available. Once my card is paid off I am canceling it and cutting it up and never using HSBC again!

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8:42 am EDT
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Best Buy high price / very low quality

I recieved a Toshiba Laptop from Best Buy for Christmas...not being a very computer literate person, I used it maybe 3-4 hours just cheking my emails...within 2 months, a computer that cost $1, 000.00 lasted just 60 days...Best buy did take it in to repair, returned it to me saying it's repaired...got home and it wasn't...back to Best buy...who, by the way has 14 day return policy...that tells you how much they stand by what they sell...Walmart has a much better return policy and I will never buy another thing from Best Buy...Back to the computer...then they tell me it will need to be mailed to California...they replaced the hard drive...can't believe it needed that... I have bought Dell laptops from pawn shops for $100.00 that lasted 5 years and I have passed them to my grandkids and are still working...this Toshiba should last 10 years or more without problems..I very disappointed and right now my laptop is still sitting at Best Buy...Toshiba can't seem to come up with a recovery disk...I have asked Best Buy for a new replacement...not a refund...they are still jacking me around. I may have to call in the bad boys for court. No more Toshiba, No more Best Buy! Hope it was worth my $10, 000.00 per year business they have now lost. I will warn everyone I meet.

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outfctrl
Jacksonville, US
Jun 26, 2010 7:13 am EDT

The best advice I can give you is never buy a computer from a store that sells washing machines, vacuum cleaners, towels and other non-electronic stuff.

Buy a computer from a computer store like COMPUSA.

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3:48 pm EST
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Best Buy horrible store manager and customer service

The TV that I bought was sold off to someone else

My friend and I visited the Best Buy store located in Plano on 6th of March 2010 to buy a TV for his apartment. We spent about 3 hours before we could finalize and decide upon which TV would best suit his needs. We decided to buy the 46" Samsung LED 6000 series, 120 hz TV which was priced at 1299.99 $. We received great help from one of the Best Buy representatives called DJ.

We made the payment for the TV and decided to pick the TV as we did not want to pay 79 $ for shipping. We had a Toyota Camry and thought the TV would fit in, but it did not. So we decided to rent a truck for an hour and pick the TV. As it was pretty late and the store was about to close, we decided to pick the TV the next day. (Remember, the TV was sold to us) On March 7th, at around 4pm, we rented the truck from Lowes and went to pick the TV. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our TV out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at Best Buy told us that the TV was sold to SOMEONE ELSE as it was NOT TAGGED PROPERLY.

I just could not believe her. How could they sell a TV that was already sold to us. We told her that we wanted the same TV or another TV with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 TVs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the TV to get transferred to the Plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (by then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the TV for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for Best Buy to bear. (what about the inconvenience that they have caused to us by selling the TV that we owned to someone else?)

We asked the customer service (Brittany), to check when earliest we could get the TV transferred from another store. She called up the store only to let us know that the TV is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other TV that we decide to buy from Best Buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the Best Buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another TV and get a 200 $ off.

The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the TV that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem

On March 8th (next day) my friend and I went back to Best Buy during the lunch time (as both of us work) and decided upon a 55" LED Samsung TV (listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the TV. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told Tyler and written up our entire case on an A4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (named Bryan - Mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " Sorry, we cannot give you a 200 $ off on this TV, this TV is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on Wednesday (March 10th). So come by then and talk to him.

I have never seen such a horrible way of dealing with the customers in my entire life. I hate Best Buy and will never ever think of buying anything from here. I was so pissed off, that I just told Bryan that we don’t want anything and we will never come again to Best Buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.

I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against Best Buy for selling a product that belonged to me and for such a horrible customer service.

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8:52 pm EST
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Best Buy geek squad failure

1. On February 5th I bought my computer to the Geek Squad at Best Buy in Paramus, NJ. I know it had a blue screen error and wanted to extract the pictures & documents from it. With all I have ever heard about blue screen errors, I figured I would need an expert to help me.
2. I explained the situation to the technician at the counter who plugged my computer and he witnessed the blue screen error.
3. He told me it would cost $99.99 to do what they called a back up/transfer. I agreed and he gave me forms; on one I wrote exactly which files I would like to recover. I wrote: All Pictures & documents (excel&word) When I told him all pictures, he also wrote on the form: jpeg, pdf, palm
4. He never said there was a possibility of no recovery.
5. I paid $99.99 cash and was told I would receive a phone call in 1-2 days when it was complete
6. I received a message on approx. February 8th and went to pick up the computer on the 11th
7. When they bought out my computer I was informed that they were unable to perform the service I purchased and that they would be able to escalate the recovery to level 2 but that could cost anywhere from $500 - $1000.
8. I told them no thank you & also asked for a refund because they were not able to perform the service I purchased.
9. At that time I was told that there was a “tech fee” involved and that I would receive the balance. I asked how much this “tech fee” was and he said he was going to discuss it with his manager.
10. After going to the back and speaking with his manager he told me that it’s usually $70.00 but because of the circumstances he was only going to charge me $60.00
11. At this point I asked him where on the contract that I signed does it say that if the service I purchased could not be accomplished, that I would be charged a “tech fee”.
12. He told me it wasn’t on the contract so I told him to ask his manager about it.
13. When he came out again he showed me a line on the contract that was very vague and not applicable to my situation. I did not leave a deposit; I paid for a service that they could not provide.
14. I asked if I could speak to the manager myself.
15. The manager of the Geed Squad, Richard came out, told me he did the best he could by taking $10.00 off and told me if I had further issues, to contact corporate.
16. I had them process my $40.01 refund and left.
17. I immediately went and called the 800 customer service number and spoke with a rep. I explained to her the situation and she put the same manager on the phone from Paramus.
18. We ran around the same block & he told me that “a technician spent HOURS trying to recover the data” I said, “how many hours?” He told me, approx. 48, this was with the customer care rep on the phone. So they need to recoup fees for that time spent.
19. I saw I was getting nowhere with the conversation so I ended it with no resolve.
20. I decided to do my own research. I am by no means a computer expert, but I do have a limited understanding of how they work.
21. On February 12th, after reading a couple of blogs I came across an article which referred me to a website: prosoft engineering which could supply me with free demo software to see if the drive was recoverable
22. I followed the instructions by disconnecting the burnt drive, and installing it as a secondary hard drive, to a working computer I have.
23. I downloaded the demo but had difficulty making it work. I called prosoft engineering for their assistance and they sent a link to my email that worked.
24. After installing their demo and running it through the burnt drive, I discovered that I was able to retrieve all my files, myself, for free; from the drive that the experts said had “no data”.

· If this has happened to me, whom else has it happened to?
· I believe that I should be compensated for the rest of my “tech fee” and some

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nahnah
Chicago, US
Aug 24, 2010 11:24 pm EDT

People like you disgust me. You think the time and effort of another person has no value. I bet if you worked on something for a long time, but yielded no results, you would expect to be compensated regardless (and don't confuse yourself). I agree that it should have been more easily noted in the disclaimer, but don't cry about it when it's not.

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Ave Crux
, US
Jan 29, 2020 7:57 am EST
Replying to comment of nahnah

You're missing the point. This non-expert person was able to fix it by just reading a blog, after having to pay the *EXPERT* for failing. If this person could do it for free, at least the "expert" should have been able to do it for $99. THAT'S the issue and I'm glad to be forewarned by this review.

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4:21 am EST
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Best Buy fraud

In October of 2007 my car was delivered to the Car Audio install bay at Best Buy of Mt View California. The goal was to install a simple hands-free syetm to my radio and to suggest a modification to the sub-woofer portion of the audio system. Other suggestions were made along the way which seemed reasonable given the apparent professionalism of the technician Mark Brasil.

As time went on he missed the deadlines he proposed repeatedly. The interior of my car had been dismantled so I had a choice of either taking my car and try to get it reassembled elsewhere or to hope hat Mark could get it to the state he had promised.

In the end neither of the two were available to me. I had to make numerous demands to from in store managers such as Tony and Santiago to the Corporate Consumer Affairs division just to get it in one piece again. While it may sound like the end to a long and ugly dilemma it was just the beginning.

Corporate demanded me to take my car off their premises and would not provide me with proof of service delivered. The car had serious damages to the interior and the engine alternator, the electrical system and cooling system. All had been tampered with by the technician. Currently they refuse to pay for damages and for expense I have had restoring the car to a functionally and mechanically safe condition.

I have had to spend many thousands of dollars to compensate for these damages and have not seen the end yet. More problems surface with regard to the electrical system on a regular basis that are related to the work Mark had performed. On top of that Mark was not even certified to perform most of the work he did and provided services that Best Buy refused to warranty. It is a nightmare.

Bottom line is make sure you have a solid agreement in place before any work begins. Set clear expectations so that failures will become evident sooner than later. And note consequences that will happen should those deadlines not be met. Take plenty of photos along the way to corroborate the work and have others available to verify the issues.

Best buy is a very difficult company to work with even when the local district attorney has been notified and their wrongs are clearly evident. Beware of strangers bearing gifts.

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2:25 pm EST
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Best Buy manager of the store

After being a platinum member for best buy for 5 years my husband bought a laptop,.. An hp that didn't have the windows installed correctly. We all know that the rules can bebent whenever they want to,.. I talked to the manager of the store and after just 3 weeks he woudn't even consider exhanging the laptop. After I asked him if he would bend a little since this situation was actually making my husband crazy,.. He said that was the rule and actally hung up on me while in the middle of conversation! Unbelievable.
We have always shopped at best buy for everything,... Not anymore! They just lost 2 very good customers because the manager has an attitude problem! What has happened to common curtesy and a little kindness?

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Karteek P
Broken Arrow, US
Aug 20, 2011 5:56 am EDT

I waited for a midnight deal on bestbuy site and ordered a DELL laptop for 300 bucks. I was happy i could grab a good deal. I got a call from bestbuy the next day saying that the laptop is backordered and they could give me a toshiba instead and i agreed to it. I got an email saying that the laptop is ready and I could go and pick it up from the store at 71st street in Tulsa. I went and they told me that they could not find the laptop. I waited for 1.5 hours in that store while they took their time to search through the store and finally they said they did not find it. They told they could do nothing about it and I asked if they could give me a free upgrade. They denied and the manager LEON was speaking so harsh to us that we really felt insulted. There was this associate Chelsea who was also very very RUDE. So waking up at midnight to grab the deal and standing in the store for 2 long hours while they take their own sweet time to search the laptop, went into the drain. The bottomline is I did not get a laptop from bestbuy. They ditched me and left me insulted in the store. RUDE LEON and CHELSEA of 71st street store in Tulsa. 10303 East 71st Street, Tulsa - [protected]

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8:12 am EST
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Best Buy sending me new, low quality drive

I bought a Dell PC from Best Buy and the hard drive failed in less than two months. On returning to BB I found that they only covered the first 30 days and that I would have to contact Dell. Dell is now sending me a new drive. They use Seagates, which are not a very good drive, IMHO. I am wondering if it's just the Best Buy Dells which are now cheaply made and no longer high quality, or are all Dells this way? I will not deal with Best Buy again, nor will I buy a Dell. I'm very disappointed in both.

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2:18 pm EST
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Best Buy bad customer service

Traded up my sons ipod nano for an ipod touch at Best Buy in Loveland after having continual problems. Touch lasted less than a year. Took it to the store to exchange because it wasn't working. Didn't have my receipt so the cashier pulled it up in their system with my phone number. She had me verify my information in the signature pad for credit cards then typed the info into the computer. She then grabbed a new one and said it was eligible for a rapid exchange. Unable to ring the new one up in their system she called somebody over who said that even though it was a rapid exchange it had to be sent to Apple and they wouldsendme a new one in a few weeks. After 3 weeks called the 888-Bestbuy number and they were unable to find any info on it. She called the store and spoke to someone and found out the ipod is sitting in the store because they claim it was dropped off and they had no customer info! They are willing to send it out for SERVICE today but it will still take a few weeks! Spoke with Tim who identified himself as an asst manager and then said after I vented my frustrations that he is really like the secretary to the managers. I asked to speak to the GM he said he was not in I asked for the store manager who put a Geek Squad agent on the phone. I told her I didn't wish to speak with her I wanted the manager. After a couple rounds of picking the phone up and putting it back on hold Chris got on the phone. He was cocky and unhelpful!They are still refusing to give me the name of GM! Please don't support BEST BUY LOVELAND! They want to blame me for their untrained employees and to think the employee that messed up has the authority to handle money!

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3:38 pm EST
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Best Buy whole experience of buying a laptop at bestbuy has left me depressed and exhausted

The whole experience of buying a laptop at Bestbuy has left me depressed and exhausted. I went in to fix a laptop but was quoted $250 for it. I then bought a new compaq for only $365 on sale, but had to wait till the next day to take it home because geek squad had to remove the pre-installed software. I then returned the computer 7 days later because the touch pad was freezing up intermittently. I had to prove that it was freezing up first by sitting there surfing the net for hours until it froze. I had to come back in 5 days to pick up a replacement because none were in stock. My replacement turned out to be a dusty floor model from another city(the employee at the service counter tried to tell me it was new at first). I still took the unit because I really like the computer and it was a great deal(the manager sold it to me as a open model after I told her it was a used model, and she also threw in a two year Geek sqad protection for free but the price came out to be about the same). I was very happy with the computer for 8 days, then the touch pad froze. I had to surf the net at Bestbuy for an hour before it froze so I can then return it. I told one of the supervisors about my ordeal and he offered me $50 off on a Gateway for $699 or $649 after the discount. I was happy about my purchase for 6 days, then the CD drive started to make a loud noise. I tried to exchange it but was told that it's supposed to be like that by Geek squad. I was not happy at all for being taken as a fool so I asked for the service manager Bob. I showed Bob the video I took of the computer making the loud noise, but he simply said that it was not making any noise now and he can't take the exchange. I told him that this was my third laptop that didn't work and I was very unhappy. He said that he will do a stress test for me for free($75 usual charge)but it will take over night and if it comes back damaged like I've stated then he will allow me to exchange it(he did this because I was disturbing the flow of business now-to put it mildly). I came in the next day and had to wait two more hours because the test was not complete yet. I was then told that I was right and was permitted to exchange the laptop. My instinct told me to just take my money and run away and never look back, but the nice manager(Alex)who gave me the $50 off was called over by customer service to speak to me. After telling him what I had to go though just to get the exchange or return he told me he would give me $60 off on another brand of my choice if he can. He couldn't do it on a Toshiba I liked, or an HP that was out of stock(I told him he should pull it from the shelf), but he did offer me the $60 discount on a newer but slower HP model. I took the deal for $890 after tax and with a two year service plan(Geek squad takes better care of customers with a plan-I witnessed). I just hope this one won't have any defects.

Bestbuy can make my buying experience better by selling better products. Why are all the laptops damaged or defective? I came back within the 14 days period all three times, why was exchanging a product so hard and so humiliating? If not for some of the employees and Alex the supervisor, I would have left Bestbuy angry and without a computer. Re-train or get rid of the service supervisor Bob, who made me feel real small and insignificant. For the amount of time I've spent and the aggravation I went throughout in buying a laptop for way too much and not even the one I wanted, the cost for shopping at Bestbuy was simply way too high.

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HuntressMinerva
San Antonio, US
Nov 10, 2010 5:50 am EST

They could of just returned it for you but if they didn't take the time to make sure it was actually defective you would of been charged a restocking fee. Think of how much time they gave to you instead of just making you pay the restocking fee and be done with you. They did you a favor.

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notnicetopointfingers
Austin, US
Mar 01, 2010 2:24 pm EST

Laptops have problems. I think people really take the price of laptops for granted nowadays. If you buy a $299-$349 dollar laptop that would have cost $2000 4 years ago. You are gonna get what you paid for. A computer should seen as an investment. It's like buying a SUV and expecting to get 40 miles per gallon. If it's not your first laptop, then try to shop for quality (reliability) over quantity (price)

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12:44 pm EST
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Best Buy failure to honor warranty

I purchased a laptop from BestBuy in Richmond, VA. I also purchased a 3 year warranty on the laptop. The release button to open the display soon began sticking (due to a hinge problem) and the laptop could often could not be opened.The disply would not turn off sometimes and the laptop would be sitting unused getting extremely hot. When trying to open the stuck laptop, it popped open so hard it cracked the display. I took the laptop to Bestbuy (Worstbuy) and a month later, they "fixed" the hinge and display.
Shortly after this (a few weeks) the exact same problem began occurring. Since I did not wish to be without the laptop for another month (for a "repair" that only lasted a month), I continued using the laptop but did not fold it shut. When setting it down on the table it rolled back and cracked the display. Apparently, there is some cushioning around the display that was probably not installed correctly. I returned it to Worstbuy and they again had it for a month and returned it to me.
Once again, a short time later, the same exact problem returned. I continued using the laptop without closing it thinking itwould stilled be covered since the warrranty had a year to go.
A short while back I googled the problem and discovered HP realized they had a design failure and had issued a retrofit repair( free of charge) that would have fixed the problem. WorstBuy had never mentioned the recall to me.
I then took my laptop to Worstbuy. They took my computer, referring to my service contract in their system.
I receive a call weeks laterfrom WorstBuy telling me that they refused to honor their service agreement since they had replaced the display twice. "Doesn't matter" that the displays broke because of design flaws and incompetent and incorrect repairs. Despite the fact that I had over a year remaining on my service contract, I was told my warranty expired 30 days after the last repair. No one at WorstBuy mentioned this little "fine print nugget" to me.
After multiple calls to WorstBuy, I was told I should have read the fine print when I bought the contract. The FINE PRINT THAT SAYS WORSTBUY CAN VOID THE CONTRACT BASICALLY WHENEVER THEY GET TIRED OF REPAIRING THEIR FAULTY REPAIRS!

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MBE2428
Union City, US
Jul 08, 2011 4:03 pm EDT

SUE THEM! YOU WILL WIN!

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11:25 am EST
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Best Buy this store is unprofessional, unscrupulous, and unsafe

After purchasing a printer from the Washington, DC Best Buy at 4500 Wisconsin Avenue NW, an employee from the store accessed my account information and made several charges to my account. After realizing this, I spoke with a manager at the store. The manager did NOTHING to help me. This store is unprofessional, unscrupulous, and unsafe. If you want to protect your account and avoid fraud, DO NOT SHOP at the Best Buy in Tenelytown on 4500 Wisconsin Ave, NW, Washington DC.

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notnicetopointfingers
Austin, US
Mar 08, 2010 1:44 am EST

Best Buy employees do not have access to any account information from customers. Perhaps your card (I assume you payed with plastic) got skimmed. Which case, it happens, this is why Best Buy provides card readers so you don't have to let it leave your sight. Else if you payed with your BBY Credit Card, bring the actual card with you and stop being lazy and typing your social security number on the key pad.

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Best Buy security cameras

I went to Best Buy to buy some products for my business. They referred me to a business account manager who sold me my audio vidio products at my restaurant. He also told me that he could set me up with a 8 camera security system that records to a DVR that I could check from anywhere. I didn't know Best Buy was in the security business, but the prices were great. The installation didn't go smoothly with the cameras, I still had problems connecting to them remotely as promised. I ended contacting a security company in town to fix the Geek Squad's problems, and they informed me that Best Buy and Geek Squad illegally installed the security cameras under Texas law. They quickly fixed the issues I was having and I havent had any sense. I am apaulled that Best Buy and Geek Squad do not follow the law. It would have been cheaper if I had gone to real security people in the first place.

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Best Buy Warranty fraud

My wife has finally made her last purchase from Best Buy. She bought a laptop computer for University, she paid for the "expertise" of the Geek Squad or what I like to call "rip off squad" most of these ###s can't even program a remote let alone your electronic equipment, they can't do anymore than you can, they just use BS intimidation hoping that you will dole out the additional $150 for set up and $280 for warranty. DON'T buy it READ the fine print, they WILL NOT do anything to help you. So anyways my wife bought a cell phone from best buy and yet again she PAID for WARRANTY, $240 on top of the cell phone purchase, now again I say READ THE FINE PRINT, in their extended warranty of cellular phones it states they will pretty much NOT cover anything that goes wrong with your phone. Now my wife purchased her cellular from best buy and is with a major provider, when she call them they couldn't believe what Best buy had done, the provider had a better warranty for far less and took my wifes old cellular and gave her a refurbished one and we haven't even bought their warranty, they were just happy to help.

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jodwat
L'Ange Gardien, CA
Oct 08, 2013 6:33 pm EDT

I placed an online order for a piece of luggage advertised in the Best Buy Canada flyer for the period of September 13-19. The luggage was advertised in their new online only product section Viva at the price of $69.99 which included free shipping on orders over $50.00. I had received a coupon credit of $15.00 upon joining their Viva site and had it applied against my purchase.
The luggage arrived and it was not the correct luggage that I had ordered. I took pictures of what I received and contacted them immediately and was provided with a return label to send it back to Best Buy. I could not take it back to the store since this was on online only available item. They took a new order over the phone for the correct piece of luggage that I had ordered and charged my card for the full price including shipping. Once again I called them to advise that I should be paying the same price as the original order and finally got that settled with a refund to my credit card.
Since the original piece was returned to Best Buy and signed for on September 27th, I have been trying to get the refund of $63.22 that was paid by PayPal towards the original order and have been getting different responses. The first advised on October 2nd that the money would be refunded to my PayPal within 48 hours and then I wrote again this week to be advised it would take 10 days! Why should I have to wait 10 days when they received the returned wrong luggage on September 27th, 2017?
I have advised them that I would be reporting their organization for fraudulent business practices.
If you require any of the documents please let me know and I will provide immediately.
Thank you.

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Best Buy false advertising

Best Buy had an advertisement for Fable 2 Platinum Hits for Xbox 360.

However the item sent is the original Fable 2, with no copy of the actual Platinum Hits.

This is a loss of $20 and false advertising. Very disappointed.

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eb.wong
, US
Feb 21, 2010 7:22 pm EST

Yeah they did the same thing to me and when I called to complain they told me I had to go to the store but when I went to the store they told me "Oh look when I scan the SKU Fable 2 Platinum Hits come up so we did nothing wrong". I guess if I buy a blueray player from them and they hand me a dvd player they wont have to do anything so long as when they scan the sku it comes up on their computers as a blueray player. Awful customer service, they basically had me run around and then told me to deal with it, they weren't gonna change anything cause I dont think they even have the real Platinum Hits version.

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Best Buy reward points stolen

I bought over $3, 000 worth of electronics from BestBuy.I had trouble activating my account. By the time the problem was straightened out I had "lost" 3, 000 points because I couldn't use them because I couldn't activate my account. I emailed their consumer service department and they said "Sorry, the account was active (but I couldn't GET INTO it)" My problem. The points have an expiry date and I knew that. I just couldn't get into my account before they expired. BestBuy is too cheap to allow me points I've earned. I was a good customer-- $3, 000 over 4 months.

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Best Buy customer service / unauthorized disposal of personal property

I am currently experiencing a very disheartening issue at the Baton Rouge Best Buy Location near the Mall of Louisiana. I apologize for the long length of this issue but I feel that is of heavy importance that I articulate the entire experience in a detailed manner so that the situation is fully understood. I wanted to surprise my husband for his birthday by getting his GMC Yukon audio fully functioning. We were robbed over a year ago and parts were missing. I made an appointment for the installation. I was asked to pay beforehand. I explained that I would feel more comfortable having someone inspect the vehicle first so that I could get a more realistic estimate as well as be sure that the work could be in fact performed. I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time. After inspecting the vehicle he came out and said, "Ok we can go ahead and do the alarm, what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it neede to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional I would have never agreed to install a less comparable one. In addition to this I was told or asked whether or not it would be ok to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my my lack of knowledge was used to take advantage of me. When I arrived at home to surprise my husband he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed. He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager Greg Newman. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back in forth and speak amongst themselves continuously changing the details of there roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection. All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. Newman. He however decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away. My husband picked up the phone and said that he just walked away without evening making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. Newman. They refused to give him any phone number for customer service. Then as my husband was walking over and asking a floor associate for the same information, Mr. Newman told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away the other salesman continue to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him). My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood BestBuy. It is incredible! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable do to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people. The hostile BestBuy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did there is no way that I am setting foot in there ever again. At this point there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That’s not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.

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killbinvol3
Rochester, US
Jul 17, 2010 9:30 pm EDT

wow, I returned a 3dtv today and they told me i could not get refunded for the geek squad ste up, holy ### the mother###er did nothgin in my house.
when I complained, the Manager Brian, called me a liar and called the cops on me, holy ###, in Greece, NY. I have spent thousands of dollars in that ###ing ### hole, this is the second time they have done something ###ed up to me, and thats why wallmart will get my money from now on

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Foller
, US
Jan 21, 2010 12:37 pm EST

Bestbuy Greek Squad should be changed to unreliable squad..my tv broke 6 months ago and the tech that was supposed to come fix it has cancelled on me 4 times...everytime you ask to speak to supersivor they can never be found... Never get a warranty from them..dont waste your time...there is there warranty places out there that are just as good with better service.

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Heremin
, US
Dec 09, 2009 2:43 pm EST

I will never shop here again. Their return policy is ridiculous. I bought a $50.00 charger for my digital camera becuse I thought I lost mine, well I find my original charger and take the one I bought from Best Buy back. Unfortunately, I lost the receipt but the charger was in the original packaging which was untouched. These people wouldn't take it back or even give me store credit! Even clothing stores will let you exchange an iteam.

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zoidberg
, US
Dec 21, 2011 6:57 pm EST

Returns and cancletions not being put back on as credit ? 544.00 and some change.

Put it back on the credit card please...

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CCcoper
, US
Dec 02, 2009 9:41 am EST

I bought a $500 Sony camera at Best Buy that broke within six months. When it broke again (the same way) 12 days outside of the one year warranty, Best Buy refused to stand behind it or have it fixed again.

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katbrennan
, US
Feb 28, 2014 2:51 pm EST

Oh my gosh, I can't even believe that. It's really unfortunate that you had such a horrible customer service experience. Anyone who works with the public for a living should never deal with an issue in the way that they did. Frankly, I am surprised that you weren't reimbursed more for the damage to your original alarm system by the main customer service employees. I mean, why would they really think that you would want a gift card to spend more money at the establishment that has caused you so much grief. I hope that there is some way for you to resolve this, or at least for their employees to learn how to treat their customers. Kat Brennan | http://www.wanneroo4x4wreckers.com.au

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faint
Spring, US
Jan 22, 2010 8:29 pm EST

That sounds about right for Best Buy. Now that they have little competition, they feel they can do whatever they want with no recourse.

Do you have any consumer rights advocates on your local news channels or newspapers? I would go to them. Maybe the threat of bad press will shame them into doing the right thing. Good luck!

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zebra kitty
Indianapolis, US
Dec 09, 2009 3:28 pm EST
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They will accept a bank statement in leiu of a receipt.

Being a popular electronics store, they have to have some proof of purchase to avoid buying back any possible stolen merchandise (or things bought cheaper at another store).

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Kathy Stein
Rochester, US
Dec 09, 2009 3:01 pm EST

I purchase a lap top battery charger at Best Buy on Ridge Rd in Greece. The charger did not work - the receipt was lost. The manager said sorry nothing we can do, yes I do know the charger is new but that is our store policy. I called Best Buy in Henrietta, complainet about the manager. Customer Service said we are sorry, the manager should have exchange the battery charge since it was brand new. Customer Service told me to come right in and pick up another one. I will never go to Best Buy in Greece on Ridge Rd. Try the Best Buy in Henerietta. Customer Service was awesome.

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Best Buy insurance

I am writing to alert people about the insurance scam regarding computer insurance. I purchased insurance for about $300, for a computer valued at $750. I was told that the insurance involved replacement of product. I was expecting the type of insurance offered by Staples, and the worker told me that is what it was. However, I am now told that I will have to leave the item for repair. I am absolutely furious. I will never purchase from that store again. Horrible customer service; no value for the insurance. I will likely sue. Would love to make this a class action. Issue: insurance is provide without any details and you are left with the whim given by the sales person.

Anyone else with the same issue please email me asap.

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disgruntledeasytech
, US
Mar 01, 2011 9:26 am EST

Can't believe nobody had replied to this one. @onaclearday, I feel your pain. I work at Staples so I know how frustrating it can be to be without a computer in this day and age. But even Staples does not as a policy offer immediate, on-site repair of your PC.

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Best Buy bait and switch

Here's a new wrinkle on Bait and Switch...

Many retailers offer floor displays when new models arrive.

Best Buy claims they have never used floor display models. They use words like "open box" "clearance" "unactive". Try and pin them down and watch them squirm and waver. Get ready for double talk and man who speak with forked tongue. It will pour forth. I bought a never used floor display, the darn thing reached the second spin display and practically blew out out my whole electric supply. All the lights grew dim, my picture on the TV shrunk to half size, I measured the voltage and it dropped to 82 volts on the line! Being more then technically inclined I couldn't believe a new machine would do this. I blamed my wiring. I replaced the line and outlet. I made sure it was a single line with no branches, directly from the service box. Tried, same thing. Tried on a different outlet or two, same thing.

The display was defective. I returned it. Of course it was a good deal and they made no effort to replace it. They offered more costly machines. In fact another machine. Another "display". It had a scratch on the window, they dropped the price. We pulled it out and it had no leveling control legs, I pulled the soap dispenser try out - soap residue. Obviously a used return they claimed was never used. Then they offered me another machine, new...with only $10 off. They increased my cost $200. I fought, they lowered my increase to $160. I accepted and paid the difference. Guess what? None in stock, however I could pick one up at another store. Guess what? The other store had no "new" one. They had a display and a return only. I started on a Sunday, used Monday to re-do wiring, used all day Tuesday to do a return. I've spent half the day Wednesday trying to arrange and find the new unit by now that is fully paid for. I have nothing, except how they attracted my fancy with a cheap price on a defective machine and led me to spending $160 more on a new machine that took a day and half not to get. Most places are legit with these floor displays, to Best Buy all the appearance is truly is? They use floor displays to trick you and forcing you to end up spending more on a new one.

Further? When I returned the first machine they applied my credit towards a gift card and used the gift card to apply towards the new machine. I told them they have wasted enough of my time and I want my money back of course. Well guess what? They applied my initial return towards a gift card and applied that gift card towards my new purchase...ANDDDDDDD? Gift Cards are not refundable and so they have effectively tied up my money to their store forcing me to buy from them or trying to spend the next eternity trying to untangle the web they weaved to imprison my money.

I am a customer who has become a hostage at Best Buy, they tricked me with bait in the form of a defective floor display that forced me to make a higher purchase of which they could not provide or deliver and further complicated my situation by locking my money in a web of entanglement that a physicist couldn't find a formula to solve - thus hijacking me and forcing to Buy from them, Best Buy... "You Best Buy" when we get your money...

Take warning, that Yellow Tag is exactly what it means - 'warning' to all who enter here

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haynes791
Cartersville, US
Mar 05, 2015 11:47 pm EST

I received their circular in the mail and saw that they were advertising the e-machines computer system for $299.00. They open at 10 so i was waiting by the front door at 9. When they opened I shot to the computer section looking for the e-machines. When i couldn't find it i asked a sales associate. He said the e-machines wasn't any good and that i should get something else. I kept asking him where it was and he kept asking me questions like what was i planning on using it for. I went and got the store manager and he told me they were sold out. I asked him how were they sold out when this was the first day of the sale and I was the first one in the store. He said some people bought them when i wasn't looking.

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BOB DORNALIS
,
Nov 28, 2008 11:13 am EST

Sofisticated bait and switch scam taking place at this store. You will be defrauded in several of a dozen means.

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Maverick
, US
Jun 26, 2009 7:00 pm EDT

Massachusetts: Went to a local Best Buy to purchase a laptop. I found one for a decent price after going over different ones with the clerk. Unfortunately, when I was ready to buy it, they were out of stock.

Next day I was in Salem NH and stopped in the local Best Buy there and found a great deal. The clerk told me right out that they were out of stock but offered to check other stores. He told me that Portsmouth NH store had 7 available and called to confirm it. I offered to pay here and pick up in Portsmouth but unlike their competitor Circuit City they won't do that.

I drive 45 min to Portsmouth to be told they sold out 2 hours before I got there, but we do have this model for $200 more.

I told them I was told by the other store 45 min ago they were in stock and a call to their store confirmed it. Then I was told oh yeah 1 person bought all 7 on line. So this smells like the old Bait and switch routine to me.

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valdostafactchecker
, US
May 27, 2012 5:27 am EDT
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they twisted your arm to buy a floor display you should quit being so cheap and just buy a new one.

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Best Buy poor cs and warranty assistance

In November 2005 I purchased a 50” LG plasma TV from Best Buy in Dover, DE. (#842). In May 2008 while watching the TV there were three very loud “bangs” and the unit shut down. I called the warranty service and the TV was repaired ( cost of $ 700.00). On 12-27-09 while watching the TV there was a very loud “bang” and the unit again shut down. I called the warranty service and was advised that the extended warranty expired 10-31-09. I was very upset as I had not been afforded the opportunity to renew the warranty for this TV. I explained the situation to the warranty rep, stating the TV had blown up twice within a year and a half and I was not afforded a renewal on the extended warranty. Nothing they could do. The afternoon of 12-27 I went to the Dover DE store and requested to speak to the store manager. I was advised that the assistant manager was there. I asked to speak to him but he refused to come out and speak to me. He sent messages out to me via a store associate. I was told that there was nothing that could be done at the store level and that I would have to contact the corporate office. On Monday 12-28-09 I called the corporate office and after being transferred to the wrong department four times I finally spoke to a gentleman by the name of Tim. Tim advised me that there was nothing that Corporate could do and it would have to be handled at the store level (here comes the runaround). I then called the Dover DE store and spoke to the manager his name is Glenn Stitsworth. I explained everything to Mr. Stitsworth and he asked me exactly what I wanted from him. I explained the story to him and that I have been a loyal customer to Best Buy for many years and have spent many thousands of dollars with the company. Mr. Stitsworth advised me that company loyalty means nothing. Considerations of this nature are not based on loyalty of the amount of money one spends with Best Buy. He did however say that he would see what he could do and he would get back with me. He again asked why I thought Best Buy should help me with matter and I again explained that I paid $ 4000.00 for this television and it had blown up 2 times in a year and one half. I feel that this unit is defective and should be repaired at no expense to me. I also explained that I feel I was not afforded the renewal warranty due to a “payout” being made on this unit. He assured me that that was not the case. It has bee over 10 days and I have not heard from Mr. Stitsworth.
I believe Best Buy should stand behind this unit. The overall cost to Best Buy would be in insignificant on the overall scope of things and would go to great lengths in restoring confidence in the company.

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delawared99
Dover, US
Mar 30, 2011 6:04 pm EDT

I too have had problems with things I bought from Best Buy, but I've always been able to return them.

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annabell0340
Beaver Dam, US
Mar 04, 2010 4:01 pm EST

I've had a very similar problem with the 52"LG tv. No one is willing to help. From what I have read LG has a real problem but I guess they would rather loose business than take care of it. I contacted the BBB of NJ where the company is based out of and I am now just playing the waiting game.

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Best Buy misrepresentation

I applied for and was approved for a best buy credit card only for the 0% for 36 months option. The stipulation was that I had to purchase over $999. I spent 2 hours on the phone ordering my products for them to tell me at the end that the 36 months 0% financing only applied to home theatre merchandise. Then a superviosor named brock gets on the phone to tell me that he's sorry but no one can do anything about it and there is no one above him to speak too. He said there is no one that can call me back. I hung up and tried again and got another rep who assured me I would get my 0% for 36 months. Again, when we got to the end, she tells me I don't qualify for the 36 months because I didn't buy $999 worth of home theatre merchandise.

On top of that the specifications on some of their items are totally incorrect. They have several tv stands listed at 58"tall when in fact they are only 26" tall or less.

The reps will sell you a washer and dryer but neglect to tell you that the hoses, vents, power cords, and other important essentials that are needed for the product to work are not included, and need to be purchased seperately.

When you call the store for an advertised item to purchase, they tell you the item is not in the store, not in the warehouse, and you can only purchase it online.

Online the shipping and handling is rediculous. My purchase totaled $1817, I wanted to add something for $100, and my total ended up being over $2000, they added a second shipping and handling fee on top of the $100 delivery fee I started with.

Their price matching is a joke! When you want an item it's not in the store or in the warehouse, so you have to order it online, and guess what? They don't price match online.

And now what do I do with this best buy credit card? Everything I want or need is not in the store, the warehouse, and they jacked up the price online so I can't afford it or finance it.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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