Bershka’s earns a 1.1-star rating from 1 reviews and 104 complaints, showing that the majority of fashion shoppers are dissatisfied with their purchases.
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product & customer service
Dear Sir,
I'm very disappointed, Irritated and shocked because of the treatment that I found in your Egypt's branch, where I have bought a pair of shoes (go on model) as I found a defect after one week from buying it ( please check the attached pictures)
But what is really annoying me is what the brach manager has done and his reaction as he refused to refund the money or even shows the defective shoes to your quality team. I have been dealing with Bershka for a long time and I do trust your management so I hope to take the necessary action concerning this issue
I'm looking forward to your reply, and feel free to ask for any further information.
For communication:
E-mail: Mahmoud.[protected]@hotmail.com
Mob.: 002 [protected]
Thanks.
e-gift card not activating
I purchased an e-gift card on 31st October 2017 for a friend.
She received the gift card, tried to make a purchase but was told the card was not activated. She contacted Bershka and was told the problem would be sorted. However it wasn't.
I then email and explained the problem, again I was told the issue would be sorted out and the card should be activated, again when Leah tried to use the card it still didn't work.
Around the 23rd December I contacted Bershka and said to the operator that I wanted my £40 refunded to me. She said she would email head office to explain this, I also emailed to explain this. I saw my friend over Christmas and gave her £40, thinking that I would be refunded the money as I had been asked.
I then received an email on the 27th Dec to say Leah has received the gift card and it was working.
I have spent a lot of time trying to sort this out, and I am now £40 out of pocket. I would like my £40 refunded to my account ASAP like I asked when I spoke to an operator on the 23rd December. It is Bershka's error that they activated the card when I specifically said to refund me.
Worst textile: polyamide!
i bought a sweater from bershka. i bought it thinking it was made of wool or mixed with wool but after one usage i felt that something was wrong. the sweater was pulling all the dust over itself. than i realized that it was made of polyamid, just like the other sweater that i bought from ZARA. the worst stuff ever. i can't use it without spending 1 hour to make it clean. even i can't make it %100. plus, the manager of the stores don't accept to take it back. it's sad. ZARA is making me sad lately.
employee behaviour
The day 19 july 2013 was the worst day of my life!
This happened in Bershka shop in oxford street where an employee started to insult me and my family. She was verbally abusing me, saying " hi, son of a [censored], you have to die, you and your family", and displaying physical violence: following me around the store and slapping me repeatedly in front of other customers and her colleagues. The store assistants did nothing to help and allowed the situation to continue through my shopping experience. After around 30 minutes of me trying to ignore her and continue with my shopping, she slapped me again, stronger than before. I raised my arm in self defense and she miscontrued this as an act of violence, and called the security. They then ejected me from the fitting room and the store. By this time the police had been called and confronted me outside. Throughout the whole ordeal, the manager and security did not question the employee or allow any explanation. I feel that I was not treated with the respect any customer or person deserves. The employee in question was my ex-girlfriend, by name of [removed]. She was supposed to be working in the stockroom during this time, but was allowed onto the shop floor in order to harass me, and show me and my family disrespect in front of other customers. After extensive questioning with the police, they agreed that I was the victim throughout this ordeal. By this time I had been required to spend 12 hours in prison, with no food. This was entirely unnecessary and demeans my human rights.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought jeans from Bershka more than once, and almost all of them were out. I returned one of them, and after removing the label of the other, I noticed that there were rope pulls and fabric punctures.
the deadline for returning the order is until 27.09, but the website did not give me the option to create a return
Оrder num [protected] bilekaran@yahoo.com
Karanfilovska Biljana
+[protected]
I have contacted customer support but no response please help me i want to return the product with no 6512/644/800
Have purchased a gift voucher online on Christmas day.
I am unable to activate the card, despite trying several times. I have contacted customer service at least 5 times via email and WhatsApp and I have no answer!
I want to have a refund for this voucher immediately please.
I ordered some Bershka "Chunky Sole Sneakers", and the sole broke after just 1 week of use in office... Their products have such a bad quality and when I received it the termination was not right. Impossible also to make returns on time based on their definitions.
Order no. [protected]
Jacket falling apart
Stitches coming out
Only had the jacket 6 months worn only 5 times . Spent £50 .
Pictures attached
Tried to swe it back but other places in the jacket coming apart .
I don t understand how is possible to have an employee like Saint, really rude and rasist with customers! Even if he s working for long time there doesn t means he has the right to treat people like this , unprofessional.
Posted them back attention to the manager no notification?included store receipt , sent these back beginning of august no one has contacted me very annoying, the reason I sent them back , as I live quite a distance from Dublin & knew I would be back in the near future
this jacket has completely fallen apart in only a few wears.
Mainly the liner but lots of fulls on the front part of the jacket
please find the pictures attached
i have bought many items and have never encountered this before
I ordered 7 units. I'm not satisfied when the products arrive. different product came from what i expected. I returned these products. but the sender reflect me the shipping cost even though it was wrong. That's why I will never shop here again. this is a complete regret...!
I bought on 19 October in Bershka Store in Berlin And there was a double Translation from my card. The amount is 71.97 euro.
Please, return my money back. My phone number [protected].
Overview of Bershka complaint handling
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Bershka Contacts
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Bershka phone numbers+34 937 667 698+34 937 667 698Click up if you have successfully reached Bershka by calling +34 937 667 698 phone number 1 1 users reported that they have successfully reached Bershka by calling +34 937 667 698 phone number Click down if you have unsuccessfully reached Bershka by calling +34 937 667 698 phone number 1 1 users reported that they have UNsuccessfully reached Bershka by calling +34 937 667 698 phone numberSpain+1 (212) 355-1415+1 (212) 355-1415Click up if you have successfully reached Bershka by calling +1 (212) 355-1415 phone number 0 0 users reported that they have successfully reached Bershka by calling +1 (212) 355-1415 phone number Click down if you have unsuccessfully reached Bershka by calling +1 (212) 355-1415 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +1 (212) 355-1415 phone numberUnited States & Puerto Rico+44 207 851 4300+44 207 851 4300Click up if you have successfully reached Bershka by calling 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by calling +43 151 279 140 phone number Click down if you have unsuccessfully reached Bershka by calling +43 151 279 140 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +43 151 279 140 phone number100%Confidence scoreAustria+32 22 210 260+32 22 210 260Click up if you have successfully reached Bershka by calling +32 22 210 260 phone number 1 1 users reported that they have successfully reached Bershka by calling +32 22 210 260 phone number Click down if you have unsuccessfully reached Bershka by calling +32 22 210 260 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +32 22 210 260 phone number100%Confidence scoreBelgium+359 28 057 105+359 28 057 105Click up if you have successfully reached Bershka by calling +359 28 057 105 phone number 1 1 users reported that they have successfully reached Bershka by calling +359 28 057 105 phone number Click down if you have unsuccessfully reached Bershka by calling +359 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by calling +33 155 788 888 phone numberFrance+49 403 096 2220+49 403 096 2220Click up if you have successfully reached Bershka by calling +49 403 096 2220 phone number 2 2 users reported that they have successfully reached Bershka by calling +49 403 096 2220 phone number Click down if you have unsuccessfully reached Bershka by calling +49 403 096 2220 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +49 403 096 2220 phone number100%Confidence scoreGermany+39 28 18 0081+39 28 18 0081Click up if you have successfully reached Bershka by calling +39 28 18 0081 phone number 1 1 users reported that they have successfully reached Bershka by calling +39 28 18 0081 phone number Click down if you have unsuccessfully reached Bershka by calling +39 28 18 0081 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +39 28 18 0081 phone number100%Confidence scoreItaly+31 205 305 660+31 205 305 660Click up if you have successfully reached Bershka by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Bershka by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Bershka by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +31 205 305 660 phone number100%Confidence scoreNetherlands+48 225 965 150+48 225 965 150Click up if you have successfully reached Bershka by calling +48 225 965 150 phone number 1 1 users reported that they have successfully reached Bershka by calling +48 225 965 150 phone number Click down if you have unsuccessfully reached Bershka by calling +48 225 965 150 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +48 225 965 150 phone number100%Confidence scorePoland+351 213 183 900+351 213 183 900Click up if you have successfully reached Bershka by calling +351 213 183 900 phone number 1 1 users reported that they 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unsuccessfully reached Bershka by calling +41 263 501 660 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +41 263 501 660 phone number100%Confidence scoreSwitzerland+90 212 386 8101+90 212 386 8101Click up if you have successfully reached Bershka by calling +90 212 386 8101 phone number 1 1 users reported that they have successfully reached Bershka by calling +90 212 386 8101 phone number Click down if you have unsuccessfully reached Bershka by calling +90 212 386 8101 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +90 212 386 8101 phone number100%Confidence scoreTurkey+86 216 161 1900+86 216 161 1900Click up if you have successfully reached Bershka by calling +86 216 161 1900 phone number 2 2 users reported that they have successfully reached Bershka by calling +86 216 161 1900 phone number Click down if you have unsuccessfully reached Bershka by calling +86 216 161 1900 phone number 0 0 users reported 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scoreIndonesia+81 364 158 061+81 364 158 061Click up if you have successfully reached Bershka by calling +81 364 158 061 phone number 1 1 users reported that they have successfully reached Bershka by calling +81 364 158 061 phone number Click down if you have unsuccessfully reached Bershka by calling +81 364 158 061 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +81 364 158 061 phone number100%Confidence scoreJapan+60 377 839 930+60 377 839 930Click up if you have successfully reached Bershka by calling +60 377 839 930 phone number 1 1 users reported that they have successfully reached Bershka by calling +60 377 839 930 phone number Click down if you have unsuccessfully reached Bershka by calling +60 377 839 930 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +60 377 839 930 phone number100%Confidence scoreMalaysia+974 435 4880+974 435 4880Click up if you have successfully reached Bershka by calling +974 435 4880 phone number 10 10 users reported that they have successfully reached Bershka by calling +974 435 4880 phone number Click down if you have unsuccessfully reached Bershka by calling +974 435 4880 phone number 3 3 users reported that they have UNsuccessfully reached Bershka by calling +974 435 4880 phone number54%Confidence scoreQatar+966 14 350 000+966 14 350 000Click up if you have successfully reached Bershka by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Bershka by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Bershka by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +966 14 350 000 phone number100%Confidence scoreSaudi Arabia+65 67 466 555+65 67 466 555Click up if you have successfully reached Bershka by calling +65 67 466 555 phone number 1 1 users reported that they have successfully reached Bershka by calling +65 67 466 555 phone number Click down if you have unsuccessfully reached Bershka by calling +65 67 466 555 phone number 1 1 users reported that they have UNsuccessfully reached Bershka by calling +65 67 466 555 phone numberSingapore+82 234 139 800+82 234 139 800Click up if you have successfully reached Bershka by calling +82 234 139 800 phone number 1 1 users reported that they have successfully reached Bershka by calling +82 234 139 800 phone number Click down if you have unsuccessfully reached Bershka by calling +82 234 139 800 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +82 234 139 800 phone number100%Confidence scoreSouth Korea+66 26 461 388+66 26 461 388Click up if you have successfully reached Bershka by calling +66 26 461 388 phone number 1 1 users reported that they have successfully reached Bershka by calling +66 26 461 388 phone number Click down if you have unsuccessfully reached Bershka by calling +66 26 461 388 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +66 26 461 388 phone number100%Confidence scoreThailand+971 42 944 244+971 42 944 244Click up if you have successfully reached Bershka by calling +971 42 944 244 phone number 3 3 users reported that they have successfully reached Bershka by calling +971 42 944 244 phone number Click down if you have unsuccessfully reached Bershka by calling +971 42 944 244 phone number 2 2 users reported that they have UNsuccessfully reached Bershka by calling +971 42 944 244 phone number20%Confidence scoreUAE
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Bershka emailsinfobsk@bershka.com100%Confidence score: 100%Support
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Bershka addressEdificio Inditex Avenida de la Diputación s/n 15142, Arteixo, Spain
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Bershka social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Bershka contacts
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