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I purchased a Bernhardt chair and ottoman. Bernhardt claims to make quality products and, therefore, the increase in cost is justified. However, the fabric on my chair and ottoman started disintegrating less than two years after purchase. The fabric has a design on it made of chenille and the chenille just falls off of it so now I have bald patches all over the chair and ottoman. In addition, the cushion on the back of the chair was never filled properly and looks like a squished brown lump - not very attractive and not easy to sit in. You can't make the cushion stay up - it just flops over. I have followed up with my salesperson and with Bernhardt to no avail. They always say they will get back to me but never do. I have shown pictures to furniture repair shops and to local furniture stores and they all say that it is faulty workmanship.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband bought me a sectional for Christmas last year (2010) . I really loved the style of this Bernhardt .But after just six months the cushion on the back of the sectional started to flatten and I repeatedly fluff them which did no good they just ended up looking like lumpy sacks of potatoes. I contacted the store I got the sectional from and they ordered me more cushion filler which worked great for about 3 months then the cushions started to compress again. When I called the store back about this, the Owner basically told me if I had not sat on the couch it would have held up better. The problem is the way they made them cushions, the filling is in three separate chambers, so they just collapse on top of each chamber. I would not buy any thing from Bernhardt company.
My husband bought me a sectional for Christmas last year (2010) . I really loved the style of this bernhardt .But after just six months the cushion on the back of the sectional started to flatten and I repeatedly fluff them which did no good they just ended up looking like lumpy sacks of potatoes. I contacted the store I got the sectional from and they ordered me more cushion filler which worked great for about 3 months then the cushions started to compress again. When I called the store back about this, the Owner basically told me if I had not sat on the couch it would have held up better. The promblem is the way they made them cushions, the filling is in three separate chambers, so they just colapse on top of each chamber. I would not buy any thing from Bernhardt company.
Unless you are buying furniture made by the Amish And you are standing there looking them in the eye, You are buying a foreign made product...There are NO 100%American furniture companies left, a few companies are still doing last minute finishing here to get that Made in USA stamp. Everything is made overseas or Mexico. worked in furniture for years & have seen the disintegration. It's a buyer beware market now. Rule of thumb is China bad ! Mexico much bettter. Try dragging that info out of your sales people (Who usually don't know)
I too purchased Bernhardt furniture (sectional and loveseat) and found both the quality and their standing behind their merchandise to be aweful. The leather was marked up on the back of the loveseat and the stitching defective on the sofa. Upon registering a complaint with the company from NC that we bought it from we had to go thru h... and back to get any satisfaction. I guess that buying it from a dealer in NS means that they do not stand behind their product. We were told that because we had purchased it this way that their service area reps do not come out and view or even consider any defects. We needed to send picture and then see if they acknowledge any problems. It was even mentioned that maybe we caused the defects ourselves. Needless to say, as od today, we are still waiting for resolution. My recommendation is to not support the Bernhardt brand as a lot of their products are made overseas in China - keep it America...
LEARNING THE HARD WAY - TOM & CAROL