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Bernhardt Furniture / Beware

United States Review updated:

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  • Dear https://www.complaintsboard.com posters regarding problems with Bernhardt furniture!
    I was interested in purchasing Bernhardt furniture for the first time. Therefore, as part of my due diligence in understanding the quality of Bernhardt furniture, I read ALL of your comments regarding Bernhardt furniture. I very much feel for all of you since you paid a lot of money for the Bernhardt brand and do NOT believe that the actual quality of the furniture received is good. Thank you for sharing with all of us consumers the problems that you have encountered.
    I would like to offer a SUGGESTION to all of you as to HOW to attempt to make Bernhardt (and other manufacturers, as well as the retailers who sell their products and who at times “turn a blind eye” over and over again to these problems that they see on a reoccurring basis) more responsible and accountable to the consumers they sell to and service. I am an ACTIVIST, and I believe that methodic and ethical ACTIVISM can make a profound difference in matters such as these.
    Each of you who have had in the past or currently have problems with Bernhardt furniture can write to the U.S. Consumer Product Safety Commission (CPSC) at 4330 East West Highway
    Bethesda, MD 20814 or online at https://www.cpsc.gov/About-CPSC/Contact-Information/Contact-Specific-Offices-and-Public-Information/Information-Center/ .
    You may also call CPSC at (800) 638-2772 or send a FAX at (301) 504-0124 or (301) 504-0025.
    CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products (INCLUDING FURNITURE) under the agency's jurisdiction. CPSC can even require a manufacturer to issue a consumer product recall when a product presents a significant risk to consumers, either because the product could contain a defect or because it violates a mandatory safety standard. Some of the PEELING LEATHER problems and the various CUSHION problems that have been raised by Bernhardt consumers (and other manufacturers’ consumers) could possibly be tied to HEALTH RISKS for these consumers because of chemicals and materials involved, and hopefully if CPSC sees how many complaints are being made against a specific manufacturer CPSC will initiate a full investigation of the problems.
    In addition, I have found that generally speaking companies are afraid of “paper trails” regarding problems with their products – therefore, it may be much more beneficial for you to WRITE OFFICIAL COMPLAINTS (rather than only making multiple phone calls and exhausting yourselves on the phone). Then when you speak with manufacturers’ and/or retailers’ representatives about your complaints, immediately thereafter follow up with additional written communications restating and confirming the verbal conversations and what actions were agreed upon. Good luck to all of you, and whatever you do in life attempt to make a POSITIVE DIFFERENCE not only for yourselves but also for others – this is the VERY BEST way to bring about improvement in our own country and our world. Thank you for allowing me to share with you the above information. Respectfully, a concerned American, consumer and activist

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