Bensons for Beds’s earns a 1.3-star rating from 0 reviews and 121 complaints, showing that the majority of customers are dissatisfied with their purchases.
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avoid this costly and frustrating company!
Bensons for beds - Kingsgate East Kilbride branch.
My experience with Bensons for Beds is very similar to the other complaint about their lack of service and faulty goods on this site. I only wish I had read it before making a purchase at our local branch.
We paid in advance for two sets of bedside drawers which were to be collected from the shop. On the day - 22nd May 2007 I went in to pay the balance and was told that my husband could collect them from the back door but to come upstairs (Bensons is on the first floor of a Harveys shop) to the desk in the first instance. When my husband arrived he was told by the manageress that she had arranged for the goods to be brought upstairs (why?). Both boxes were clearly marked 'Two Man Lift' 'Heavy' 'Beware of back injury'. My husband was told to check with the Harveys Store Manager to take the boxes down in the lift. The Harveys Manager refused saying that the lift was for use by the disabled and people with children in buggy's. The Bensons Manageress then told my husband that there was nothing she could do and my husband and his friend had to manhandle the boxes down full flight of stairs on an open staircase right through the middle of the store.
Once we had both boxes home we opened the first to find the side panel had a wide gap from the main part of the casing and would not sit flush. As a result the drawers could not fit onto the runner. By this time we were pretty fed up with Bensons and I telephoned the store and advised the Manageress that the goods were faulty and we were rejecting them. I also said we wanted a full refund and for them to collect the faulty goods from us. She gave me the telephone number of the Customer Services department in their Head Office and said the store did not handle complaints. Next day, Customer Services said that only the store could handle refunds and directed me to them again. I explained my frustration and she said she would speak with the store and get them to ring me. After many phone calls and another visit to the store I was told that only an Area Manager could authorize a refund and they would try to get a hold of them and let me know. A week after the original complaint, I was called by the Manageress to say that she had told the Area Manager everything and "unlucky for me, he has decided not to give a refund". No reason was given and she advised me I should write to their Head Office. I declined and told her that I would be contacting Trading Standards.
Trading Standards have had absolutely no response what so ever from Bensons for Beds to three letters they have sent to them and we are now in the process of raising a Small Claims Action against them. Now five weeks later, I still have their faulty merchandise sitting in my garage and they still have myA3300 with no end in sight to this frustrating experience.
Please think very carefully before dealing with this company as if any problems occur with any goods or service they do not appear to have any mechanism or staff trained to help customers or deal with complaints, refunds or give any kind of satisfaction. I will never have any dealings with this company again and wish to alert as many others as possible so they can avoid this costly and frustrating experience.
Sincerely,
Lorraine
Overview of Bensons for Beds complaint handling
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Bensons for Beds Contacts
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Bensons for Beds phone numbers+44 808 144 6160+44 808 144 6160Click up if you have successfully reached Bensons for Beds by calling +44 808 144 6160 phone number 12 12 users reported that they have successfully reached Bensons for Beds by calling +44 808 144 6160 phone number Click down if you have unsuccessfully reached Bensons for Beds by calling +44 808 144 6160 phone number 9 9 users reported that they have UNsuccessfully reached Bensons for Beds by calling +44 808 144 6160 phone number+44 330 124 1100+44 330 124 1100Click up if you have successfully reached Bensons for Beds by calling +44 330 124 1100 phone number 8 8 users reported that they have successfully reached Bensons for Beds by calling +44 330 124 1100 phone number Click down if you have unsuccessfully reached Bensons for Beds by calling +44 330 124 1100 phone number 13 13 users reported that they have UNsuccessfully reached Bensons for Beds by calling +44 330 124 1100 phone number
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Bensons for Beds emailsenquiries@bensonsforbeds.co.uk100%Confidence score: 100%Supportsales@bensonsforbeds.co.uk84%Confidence score: 84%sales
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Bensons for Beds addressFloor Festival House, Jessop Avenue, Cheltenham, GL503SH, United Kingdom
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Bensons for Beds social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Bensons for Beds contacts
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Ordered mattress earlier in the year sent three emails explaining the faults and no response! Button has pulled through. I paid extra for a more expensive mattress and I don’t expect this sort of quality. I want a replacement. I’ve had no calls back from the company I would like this resolving as soon as possible please.
Was due my delivery on Wednesday 6 November 2019 and never received 2 beds out of 3 that were to be delivered
We too have experienced appalling customer service from these cowboys, Thankfully we were treated badly after buying a bed base, unbeknown to them we were going to purchase a 2, 500 sofa set but went elsewhere.Steer clear.Surely there is enough evidence just here for an exclusive on watchdog!
My experience with Benson for Beds is the most horrible and most disappointing ever. I will never recommend anyone to buy Benson and beds. Customer service is pathetic. Avoid Avoid Avoid!😠
I bought Wardrobe, chest of drawer and a side tables in Dec 2018 and as per the delivery it came in 6 weeks time. Voila and my surprise turned into shock in no time. As soon as i opened the boxes all three items were either chipped or broken. I called the customer care and they said they will send the replacement parts but it will come in 4-6 weeks time and they will send someone to assemble it as well. Until then all the stuff will make my house a store for keeping the broken or chipped inventory from Benson for Beds. One day the delivery came and they kept the replaced parts which are as big as the original items. On calling Benson for beds they redirected me to some 3rd party assembler who works fro them (Cervical co.) who will come and fix it and will take the broken inventory away. Finally i booked them for the assembly between 8am -1 pm on a week day and they came at there own convenience around 5 pm. They were in hurry and try to fix the wardrobe first and mishandled the parts and chipped the side board and the back board and left saying that they are getting late and will come later. On calling Cervical they have ordered those two parts with Benson for Beds again and i have to wait until that arrives. Its mid of Apr and its still not fixed. Hopefully this will be fixed by End of the year!
I really don't understand now what should i do and whom to call. The whole thing is giving me headache and affecting us physiologically everyday as and when i see the stuff lying in the house. Can anyone advice what should do and how can i get rid on my preposterous situation. I called benson for beds customer care after a week and they are not connected with cervical, i had to tell them the situation again and they placed the order and it will take another 6-8 weeks. I asked the customer care for take all the stuff out and give me full refund, on which he said you have to de-assemble the whole wardrobe and we will pick it up. Its a heavy wardrobe and its giving me headache and torturing me all day.
I really want to know how to deal with this case now. PLEASE avoid this [censored]ty company for any product you buy. There customer service is pathetic.
Just like to say that we bought a rather expensive wardrobe and paid for fitting service for my 17 year old daughters bedroom we paid nearly £1000 and after a year the door came off . We took pictures and asked them to come and fix it and was told that the door had been ordered and will take approximately 10 weeks. After 5 weeks we received a letter to say that it looks like it was due to misuse, of which our reply was that we wouldnt and didnt misuse it. We have been in there 23 times since and told that Customer Services will call back. We are now 7 weeks in and still awaiting a call. If you call them you can be holding on for upto 90 minutes. We are disgusted with this service and we will keep on at them until something is done. We however will never buy anything from them again.
I wish I had read some of these complaints. I paid £699 for a mattress. Within 4 months dips start to appear. They sent an inspector, who agreed that it was uncomfortable to lay on. When but bedson for beds wrote back that it was fine. I have just started a complaint with resolver . But thinking I thrown away £699 . How can they get away with this. You can clearly see in the photos the dips. Please no one buy from benson for beds they just rip you off
l am presently in dispute with Bensons concerning the deliverer charge imposed by one of their branches for the delivery of a mattress. I was told by their salesman that the delivery charge was £50 .I immediately disputed this charge but accepted it thinking that it was Benson's normal delivery charge although I only live about 6 miles from the store.
However on reading the rules concerning their delivery from a booklet they gave to me at the store. It said that everything purchased at Benson was is delivered free. I rang the salesman to ask him why he was charging me £50 for the delivery of the mattress when according to the company's policy it should be delivered free.
He then advised me that that particular branch has its own delivery scheme and their charges are £50 for delivery on a Saturday and £20 for deliveries made on Mondays to Friday. This conversation took place on Monday 16th April 2018. I asked him why I have then to pay £50 when the mattress is being delivered today (Monday). He said I had two choices either to collect the mattress free but if I still want it delivered I must pay the£50, which I agrred to do. The mattress was delivered by a private removal company.I then sent a message to the CEO at Bensons stated what had happened I was not at all happy with making a payment of
l am presently in dispute with Bensons concerning the deliverey charge imposed by one of their branches for the delivery of a mattress. I was told by their salesman that the delivery charge was £50 .I immediately disputed this charge but accepted it thinking that it was Benson's normal delivery charge although I only live about 6 miles from the store.
However, later on reading the rules concerning their delivery from a booklet they gave to me at the store. It said that everything purchased at Benson was is delivered free. I rang the salesman to ask him why he was charging me £50 for the delivery of the mattress when according to the company's policy it should be delivered free.
He then advised me that that particular branch has its own delivery scheme and their charges are £50 for delivery on a Saturday and £20 for deliveries made on Mondays to Friday. This conversation took place on Monday 16th April 2018. I asked him why I have then to pay £50 when the mattress is being delivered today (Monday). He said I had two choices either to collect the mattress free but if I still want it delivered I must pay the£50, which I agreed to do. The mattress was delivered by a private removal company.
I then contacted the CEO at Bensons stating the details of the event. I complained to him that I was not at all happy with having to pay a private company £50 for the delivery of the mattress which is contrary to Benson's delivery policy.
As there was a delay in his reply so I past my complaint to Resolver an organization that deals with such complaints. I did receive a reply but not directly from the CEO but from someone at the customer relations section, who was in full support of the payment and action taken by the salesman at the Benson store.
I responded to him as expected and sent a copy of my letter to Resolver and at this moment is still hoping for a favorably out come of either a full refund on a refund of £30.
However, on reading the complaints listed above and the results of such complaints it would appear that Benson beds are inflicting problems on themselves thus tarnishing the image of their company by allowing salespersons at their outlets do as they please and is being supported by their customer relations staff without any hindrance.
I chose a mattress on Easter Monday, when the shop was very busy - so busy that the salesman asked me to sign the order without me having seen a copy of the Terms and Conditions. I queried this and was told they were 'the usual thing'. The bed was duly delivered today, on time, and I find the mattress is of such a depth that it is higher than the window frame. So ... it's unused, but I was sure I would be able to return it either directly or on the 40-day plan for exchange at 10% of the initial cost, as was the case with the previous bed we bought from Benson's 6 years ago. However, I now discover that the mattress is not returnable once it has been delivered, and it's also not eligible for change under the 40-day plan because it was bought without a bed. I am very disappointed; I appreciate that part of this is my fault, but the salesman was clearly just pushing orders without providing necessary information. I have been advised to call customer services, but am unable to get through. I have no problem with the product, but the sales staff need to behave in a more honest and open manner - I doubt I would use Benson's again.
I bought a King size bed with headboard. When I put it together the headboard was for a double. When I complained about this, the manager said the headboard was free. Does that make the headboard fit?
I was talked down to by the manager of Blackburn branch and she said I was desperate for the bed, that's why I bought it! How rude. Then she gave me 2 options. Get a full refund if I take them back ( then I wouldn't have a bed) or pick another headboard. Mmmmm a headboard that fits the bed, that sounds promising, oh but I have to pay for the headboard. Thought there was a catch.
I'm now pursuing complaints toward the company for the unprofessional way the manager spoke to me and that I still have a headboard that doesn't fit.
The after sales of this store is well below average and I defenatly will not shop there again.
Does everyone here complaining not want to start a campaign or something about this so called award winning abysmal company?
I have purchased a 2 and a half THOUSAND POUND BED! I've had it 13 month's and the mattress is dipping! I have stopped the payments as you get no where with FIRA, CUSTOMER SERVICE @ BENSONS FOR BEDS or THE OMBUDSMAN!
They shouldn't get away with this!
My email lisa311984@live.co.uk
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lisa