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Bell Canada / billing issues

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Need to vent about the ridiculous way that Bell Canada conducts themselves regarding their bills. I have been a Bell Customer for some time now and as others have pointed out they were great in the beginning. They appeared very reliable, competent and helpful. As time went by I began to notice a significant rise in my Bell Canada bills. I subscribe to a bundle package with them which includes BASIC phone, BASIC satellitle Package (with 1 receiver) and Internet services. All told my bill comes to roughly 198.00 montly. I pay 200.00 montly, and yet my bill is 800.00 in arrears? Does not make sense does it.
All of my services were disconnected about 4 months ago, because "my bill was so far behind" try as I might to get an explanation or understand the ridiculous bills they were sending, I was unable to get a reasonable response from anyone at Bell. It seems everytime "I call I am transfereed from one person to another and left to explain and reexplain, to get NOTHING!!!NO TYPE OF ANSWERS!!!Isnt this their job??
Anyhow, about 3 days after ALL my serices were disconnected, I receive a disconnection notice in the mail stating that if I do not pay Bell x-amount of money in x-amount of time, my services will be disconnected. THEY WERE ALREADY DISCONNECTED!!! And they tacked on an additional 400.00 fee that had to be paid on top of the outstanding amount they CLAIM I owe.
I ended up paying it to have my services trecoonected and now 4 months down the road ( and still paying the 200.00 montly) they disconnected me AGAIN!!! Stating I owe 800.00 and need to pay 587.00 to get services reconnected.MAKES NO SENSE AT ALL!!!
They are the big guy and I am only the little guy, which supposedly gives them the right to continue doing this to me without any explanation, and a show of utter disrespect whenever I inquire about it.
It is sickening to see this company treat its "important Customers" in this manner.
Karmas a bithch Bell.

De
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Comments

  • Mo
      Jan 16, 2012

    Bell does not have any connection between sales and billing department
    Sales people tell some thing else and bill some thing else

    0 Votes

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