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Bell Canada - Blackberry / faulty phone- poor customer service

1 Hamilton, Ontario, Canada Review updated:
Contact information:

we have a small business and relied on Bell's expertise to recommend various plans to suit our needs. The land lines have been ok however the cellular phones and plans have been a nightmare. We have been with them for 4 years our average phone bills are over $1000 per month. The cell plan has been changed many, time as every60-90days we get a call about a new plan that will save us money however it never does and just jabs us for a new connection fee. The new guy can never explain why the last guy offered this plan but always has good reasons why it should be changed. We have 4 cell phones on the plan, 2 of which are blackberries and that costs us around $300 per month. We just got the blackberries less than a year ago and had received a $400 credit for each phone ( as we kept our old ones for 3yrs) and I sure they wanted to get us to commit to a new plan. They also recommend extended warranty... Both phones have been acting up, One more than the other. The screen has numbers pop up and the roller does not work properly or at all and when this happens the only thing you can do is take the battery out to shut off the phone. I brought them to a Bell Store at Mapleview Mall in Burlington and was advised that they had several problems with these phones and hence changed the design but they could not do anything as we had purchased in ancaster which is a PRIVATELY owned store. The guy told us to bring to Ancaster store and get them to return phones, I did this and they said we would nto get replacements as when they took back off phone there is a tiny piece of paper that was showing red... or signs of water damage???? We could not use warranty and extended warranty was no good either. They said that they have had other customers with same problem but and that swear no exposure to water but that BELL CANADA will not reimburse.
How am I sure that this is not something that is a manufacturers problem and just caused by humidity or condensation or maybe taking back off phone and touching paper caused this problem. Bottom line is that we have spent thousands and even purchased $300 for warranty that is of no use..And Bell in it's infinite wisdom is treating us like we did something wrong, when I have been told by 2 Bell people now that this last phone model is not a good one and they have had issues...

Has anyone esle has this issue???

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Comments

  • An
      7th of Apr, 2010
    0 Votes

    i purchased a phone last weekend while finding out there was a defect on the batter cover (nothing big) so i go back to the bell store i got it from asked if they could fix it or not and i got a. "This little bump?? dont worry about it its fine theres nothing wrong with the phone right? SEE its ok. Even if we wanted to help we cant, please call up to bell to see if they can help you with this." so i waited till monday because bell doesnt open on sundays and was told by the operator. "WHAT? they refused to do a buyers remorse with you? Bring that phone back to that bell store and tell them to call up here" so i did and i was told the battery cover smelled like smoke and they werent able to to swap it with me, WITH OUT CALLING THE OPERATOR... Then after i was told i could go to any bell store and request a fix or swap all told me the same thing we cant do this or "this is a corporate company we dont deal with anything from private dealers" or " this is a private dealer we dont deal with corporate company deals" so in other words i was screwed over...

    And i have to say this or i wont feel better... ### BELL AND THEIR RUBBISH SERVICE...

  • An
      7th of Apr, 2010
    0 Votes

    Vancouver, Richmond, British Columbia, Canada

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