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Belk Dept Store / terrible service

1 Forest Acres and Sandhill MallColumbia, United States Review updated:
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The employees (Sales) at belk should be reminded that they are not hired to judge customers. Customers come into the store in order to conduct business transactions—to spend money.In fact, the mission of belk or any store should be: 1) always extend courtesy— never hostility or aggression; 2) never judge the customer on appearance nor by hearsay; 3) never "order" a customer to "clean out their dressing rooms"... Ever, and especially with the intention of embarrassing the customer. (Clothes may be in the room for purchase. ) whenever a customer enters into the store, the employees should not be "group thinking" nor should be standing about in clusters—it looks very bad; 4) never should a manager discuss her employee, whether the employee is present or absent, while on the floor in the presence of the public, much less in a damning way... Know the laws; 5) never discuss the customer with another clerk at any time — - words travel; 6) the mind set of the sales person is to "cater" to the customer — to make their shopping experience pleasurable. After all, the customer is the reason the clerk is "gainfully" employed; 7) never scold the customer for the number of clothing articles they wish to try (How terrible!) ; 8) never discuss how much money the customer spends in the store before the public (For shame) ; 9) never insist what means of transaction they should use in an effort to force credit applications upon the client to the point of embarrassing; 10) when approached by a customer asking for help, never sneer at them and tell them you don't know; 11) and, goodness, when the customer talks to you, please respond back. Don't let the customer walk away having had received the silent treatment during the entire transaction. A thank you would be sufficient. All of the above have been my experiences and many instances took place in two of the columbia locations—forest acres and sandhill mall.

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Comments

  • Ja
      3rd of Sep, 2008
    0 Votes

    I agree and disagree with you. As a retail worker, heres some responses to your complaints in order:
    1.) That goes both ways, be nice to the over worked and underpaid.
    2.) First impression is everything in any situation (not just shoping) prepared to be judged. And if it's by hearsay, reflect on your actions that made you so infamous. What are you doing to be so infamous.
    3.) I agree, but be curtious to us and don't leave huge messes in your wake. (we don't like to keep the clothes in the dressing for for purchase. also messy dressing rooms become a security issue with shoplifting).
    4.) I agree, managers should support the employees and all negative scoldings should be private.
    5.) As long as I'm off the clock, I am a citizen/customer too and can discuss what ever I want with whomever I want. First amendment. Everyone needs to vent sometimes (im sure you do too). But on the clock I keep my lips shut.
    6.) Get off your high hourse on this one. I hate people who who arn't satisfied unless I whipe their butt. We try our best but there is one of me and a hundred of you. You can't expect a personal shopper. bring a friend with you.
    7.) I agree. Try on all you want. Just don't leave a disaterous mess behind.
    8.) I don't know who does this, except when we tell you the total and how much you saved. But we HAVE to do that.
    9.) I agree, but Corporate harasses management to harass the associates to open credit aps. They literally threaten to lower our pay and even fire us if we don't open a certain number of people for credit cards. remember it's just as embarrassing for us too.
    10.) Agreed, but sometimes i really don't know the answer. I let the customer know I don't know what Im talking about as a curtosy. would you rather I lie to you?
    11.) That also goes both ways. I hate getting the silent treatment from customers. If I say "hi, how are you doing to day did you find everything alright?" don't just go "eh" or nothing at all! it's wierd.

  • Ju
      9th of Nov, 2008
    +1 Votes

    First off I would like to say that I am an employee of Belk, and to you all that just shop there and never worked ther, you have no idea of what actually goes on. For some reason customers have the tendency to look down on sales associates as if we are nothing. I get sick and tired of customers acting like they are the only ones that exist. We have so many responsibilities that you wouldn't even believe. We do 5 people's jobs, but we only get paid for half of 1. And yes, I get very pissed off when you take 10 items in the fitting room and leave them there for us to clean up behind you, but you want to know "where is the person who is checking at this register?" Well incase you don't remember, I was the only one in the department, and I have to check the fitting room, and since you left all your damn clothes in there, I have to play house cleaner and clean up after your grown ###. But my bad, I should've been at the register! Ladies, we are grown, would it really hurt you to take your clothes out of the fitting room when you leave? Is it too much to ask that you don't throw the clothes in the corner on the floor of the dressing room? It really says something about you when you display such tactless behavior. And why is it that customers act as though you can't read a simple little cupon? I mean is it really that hard to distingush a sale item from a clearance item? Come on, some of you have been shopping at Belk for years, and you still ask the same dumb questions when it comes to the cupons. I cater to no one! I don't get paid enough for that, Belk is not Neimen Marcus. I can assist you, but I am not going to shop for you, that's the whole point of you coming into the store. If you want a personal shopper, you need to bring a friend or family member with you, or simply just hire somebody to do it. I always speak to my customers, but I have a problem when they are on their cell phones, and they are not paying attention to the processing of their sales transaction. And another thing, it's rude as hell for customers to smack their credit cards down on my counter. It is rude as hell for them to throw clothing at me like I'm some dog. It is rude for customes to throw money at me because the y don't have the curtosey to place it in my hand. And one last thing, it is rude for customers to get mad at me, the sales associate, because they can't use their birthday cupon on clearance item. And I have nothing to do with marketing, I am a sales associate, not a part of their marketing team.

  • Tn
      8th of Aug, 2009
    0 Votes

    I would like it if customers didn't look at me and tell me that cleaning up after them is my job. My job is to provide customer service, to assist in your purchases and "ring" you up not and I repeat not clean up after you. I have never and will never asked or "ordered" a customer to clean up a dressing room but I have had customers yell at me on the busiest days to get in there and clean up that dressing room. What would you have us do leave you at the register to go clean up.
    Also understand that we get fired and yes I mean fired if we do not meet the 1:40 credit goal. We get written up and fired after 3 times. We also will get in trouble if we don't ask is this on your belk charge. That is why we continually ask. I need my job!

  • Sa
      30th of Aug, 2009
    0 Votes

    Everyone has a bad day every once in a while. Just because we work with customers doesn't make us immune to getting pissed off about stuff, especially when we're dealing with customers who simply will not be happy no matter what we do for them.

    If you're tired of cashiers telling you that you need to clean up after yourself then you need to stop leaving messes in the dressing rooms. We don't have time to keep going in there and putting up the mounds and mounds of clothes you try on but never buy. You're wasting our time. You're damaging our merchandise and hurting our sales because if it's on the floor in a dressing room it can't be sold.

    We do a lot of jobs and have a lot of responsibilities, we can't cater to everyone. We're required to suggest you pay with your Belk card and if you say no we're required to ask you to apply for one. If we don't get enough credit applications we will get a pay cut or be fired.

    It sounds to me like you're griping about a bunch of things we lowly sales associates have little to no control over and that we're required to do for our job. You need to take your complaints to the CEO's of Belk who are sitting comfortable behind their desks making $700k a year and send down orders for us to do all these things that are bothering you so much. As a paying customer you're the one who can call and complain to get these things changed.

  • In
      13th of Sep, 2009
    0 Votes

    Hi All,
    I have to correct one thing about the CEO's income. If anyone had the artical written in Charolettes news paper the CEO made approx. 1, 600, 000.00 as a pay cut. This artical was published on the CEO's accord. He wanted the public to know that the company was doing cut backs to combat the economy. This was published in Jan. or Feb. of 2009. He (T. Belk) was letting all the employee's know publically that there where no pay increases for management. However, there where pay cuts. More on the Sales Associate end than anywhere else. Not to mention the increase of work. You where originally hired as an sales associate with duties that do require some clean up and restocking. Your paid by your proformance if you do keep your apps up and your sales up you wont be cut. There mission is to cut your pay therefore increaseing your work load. I.E. letting merchandisers go and making sales associates responsible for it. So in conclussion, your not only a sales associate your a stock person, pricing agent, merchandiser and the lone sales person that gets treated worse than a dog on the floor infont of customers from the management. You can complain all you want it will do absolutely no good because they don't care. Bottom line cut costs over work them and cut there pay. I have heard the management tell there employee's "There lucky to have a job in this economy!" or "If you don't like it go find another job." that being said most do...You can't always get what you want. Does it make it right...? NO...but water seeks it's on level all in good time.

  • In
      13th of Sep, 2009
    0 Votes

    By the way I forgot to check spelling...LOL

  • Ro
      13th of Apr, 2010
    0 Votes

    Attention Customers!!!
    Please stop $hitting in our dressing rooms. I did'nt sign on as a Zoo Keeper as well. The restrooms are very visibly marked and effortless to find. Just incase you did'nt know, they are the rooms WITH toilets installed. I can't give 110% good service when I'm up to my armpits in fecal matter on a regular basis. This also hurts morale.

  • Cl
      13th of Jun, 2010
    0 Votes

    I am also a Belk Associate and since the four years that I have worked were the same old crap, I am thanking GOD for letting me finish my Bachelors degree so that I can leave that crap. Its true, customers complain about the dumbest crap, when in fact they are the ones that are causing the crap. Ignoring the associates when we speak, throwing their payments like we have a skin disease. Its pathetic, many people need to take a look at themselves and realize that we all have the same GOD and acting like they are perfect is full of crap. I get tired of it and customers get off your high horse, get responsible, and stop complaining about stupid stuff. We are the ones that have to put up with your CRAP so get over yourselves. Enough said.

  • Ba
      22nd of Nov, 2010
    +1 Votes

    As an employee, let me say that I hate Belk more than any customer ever could. Sometimes, I hope that I get fired. I need the money like anyone else, but sometimes I just want to be rid of the place so bad. It annoys me to hear customer complaints. WE WAIT ON YOU HAND AND FOOT AND ARE FORCED TO COMPLY WITH ANY RIDICULOUS REQUEST YOU MAY HAVE. If we don't go to the ends of the Earth for the customer, we get fired. Very few people could handle this job to begin with. Most of the customers are rude beasts that barely qualify as human as they are incapable of using logic or having any sympathy at all for their fellow man. The way we associates gets treated is proof that Belk customers are not capable of empathy. These are the people that the Belk associate is forced to deal with. Still wondering why we are all unhappy?

    It wouldn't be so bad if we actually got some support from the management and Belk itself, but we don't. Belk cares about profits not people. The management is too stupid to realize that the only way to get good customer service from employees is to keep them somewhat happy. At Belk, this isn't the case. Management is more of an obstacle. They assign a ridiculous number of tasks that must be performed (like unloading freight DURING STORE HOURS. So much for "store ready" huh Johnny?) while serving customers. This vastly multiplies stress. All of the stores are understaffed and that also causes a ridiculous amount of problems. The management has no problem calling people in on their off days and if you stand up for yourself and refuse, they pass emails around to each other about how uncompliant you are. They also hound you til the end of the Earth to reach your credit card goal because credit cards are what keeps this terrible place afloat. I will never forget the day I threw up in the back room and my manager told me I had to stay and help customers. The management also gives no support when customers are rude. You just have to stand there and take it day in and day out.

    I could go on, but I won't. Do not work for Belk unless you have to. If you have any education or talent, take it somewhere else. However, if you are a mindless sycophant then you may have a promising career at Belk. I was so much happier when I was broke. I, like most of my coworkers, hate this place. I feel like a slave. I am slave. I want to die because I am trapped. The only way things will change is if all Belk employees stand together and force them to change. We need to organize a lawsuit or something. I just wish life didn't have to be like this.

  • Sh
      7th of Sep, 2011
    0 Votes

    every coment made above is true, i work for belk and it is the same ol thing in texas. belk is in the credit buisness with dept store as a smoke screen. if they would spend more time on making the store a happy place to work, all the rcc ratings would go up and so would sales. they want alot of everything for nothing.

  • An
      13th of Jan, 2014
    0 Votes
    Belk Dept Store - assault and aggressive use of force by security
    Belk department store
    4400 sharon rd
    Charlotte
    United States
    Phone: 704-884-1016

    On 1/11/14-I was leaving the bells department store exited door and was approach by two belk security officers admittedly brut force was delivered to my growing area and punched in my eye. I need assistance in what measures I need to take so this will not happen to no one else.

  • Dr
      27th of Jun, 2014
    0 Votes

    Sales associates work on commission. Every time a customer leaves clothes in the fitting rooms a sales associate must put everything back on hangers and return them to the correct departments. Meanwhile, customers leave the department because no one is at the cash register. Lost sales mean lost sales commission, reduced hourly pay and bad reviews.


    In restaurants servers are expected to clean their customers' tables during the meal. Does anyone really go to a restaurant deliberately create nasty messes and expect their food to be brought quickly - just the way the kitchen staff prepared it? If so, those people eat some very disgusting meals.


    Good people do the right thing even when nobody's looking. And they know that snotty people aren't classy, they're just full of snot. Literally.

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