Q Nov 22, 2017

Hindi ba kapag mag negligence on the part of the bank, the bank manager should be extra polite to its client instead of putting the blame on them. The branch manager is known as zeny, and my complaint is that I did not receive any notice, nor my loan documents, schedule of amortization but the bank charged me for it plus extra charges. I went to the bank to check about the problem and this manager even had the guts to tell me that since I knew how much the agreed amortization that will be debited, I should have deposited the amount. Hindi b niya alam na notice of payment or demand to pay muna una bago magcharge ang bank? Or ganun ba patakaran ng bank ninyo? Charge ng debit sa client bago ipadala yung notice or schedule of payments?

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