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BBVA Compass / bbva compass refi

Casa Grande, AZ, United States

refi with bbva compass has been a nightmare. has been 2-1/2 months, charged double the fees quoted by the loan officer, wanted more info, more info, more info. we jumped through all their hoops, finally closed on the refi march 15, still have received no disbursements, making one of our payoffs past due. as of this morning, their no-customer service said they have no record of a loan to us, but that a supervisor wouldcall back in 10 minutes. that was 2 hours ago. they tried to charge us a $250 fee because the rate lock had expired even though they drug the whole thing out. then told us there would be a $20 fee to deposit our cash-out to our bank account. stay away from this bank. i don't know what to do or where to turn. would give anything to get out of this loan, but they will not let us. anyone have any ideas?

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