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BBVA Compass Bancshares / Compass Bank / service bbva compass poor and rude customer service

1 Montgomery, AL, United States

August 28th at 9:22 a.m I did a deposit however machine advised there were some unrecognized items but the door never open to return the unrecognized items did not send a email or anything I pulled over to the teller she advised me that brinks would be in today lady by the name of Susan at eastdale circle branch Montgomery Al and provided me with the atm dispute number o called the number I literally spent hours on the phone and problem was not resolved asked for a provisional credit for the amount I was deposited I was told no asked for a supervisor got hung up on twice called back again finally a nice gentleman by the name of Napoleon got me transferred after being on hold for a supervisor by the name of Daniel whom I've come in contact with before whom is very rude and nasty I have nothing against offshore associate but you can not understand what they are saying and some can not understand you and when you ask for a american representative they tell you this is the best you are going to get it appears they have taken over customer service but this is a bit redundant I called the branch on eastdale circle this lady Susan literally got smart with me telling me she just got in and was due in at 1030 a.m and I didn't call until 11:10 a.m I just hung up because I have been treated with very poor customer service I was not asking anyone for a loan I was only inquiring about my money that was taken at the atm machine and did not register in my account I wold love to speak with the president of this bank because this is unacceptable my son had an appointment in Birmingham al and I was not able to take him all because the atm took my funds and no one seemed to care enough to even provide a provisional credit this bank is going to lose a lot of business if they already haven't if you can not get better customer service oriented people

Aug 29, 2018

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