Bayview Loan Servicing / loan modification

Miami, United States Review updated:

If you are directed to Bayview Loan Servicing for home mortgage service- run as fast as you can in the other direction! I moved to Florida for a new job and I needed help with my home in Michigan. It took me on month of attempting contact before I spoke with someone that could provide me with any information at all. FInally, it was recommended that I apply for a deed in lieu, which I did immediately. This was the beginning of October, and I presented all of the requested information by the second week of October. During that time, the assessment manager changed 3 times- the final "gentleman" that was assigned was not helpful at all- the date on my application was actually over a month later than when I actually began the process!! Bottom line, my deed in lieu was denied, I ended up providing sensitive information no less than 3 times, and I have still not received any documentation in writing as to the reason why. Additionally, the mortgage company replaced my realitor's lock box with a box of their own and did not inform anyone- so when the realtor brought potential buyers for a showing, they could not get in the house!! If there's a real estate lawyer reading this, I'd love to pursue action against them to recoup the thousands of dollars I've lost.

Dec 22, 2014
Sort by: UpDate | Rating


  • Da
      6th of Jan, 2015

    Dear Deborah and other violated Bayview customers,

    First let me apologize on behalf of Bayview Loan Servicing as their unfair and abusive servicing of your mortgage loan not only violates your consumer rights (Bayview is still at this time violating your consumer rights) but should be considered abhorrent as well since the only option provided to you by Bayview was to execute a Deed-in-Lieu - benefitting only Bayview - versus providing you with ALL the options that Bayview is legally supposed to provide to you per the FTC, CFPB, RESPA and Dodd-Frank Act (at a minimum) as a mortgage servicer.

    It is not too late to fight for your rights but it would behoove you to begin immediately. Furthermore and if you have not yet competed a MHA HAMP application, I would advise that you do so immediately and submit it to Bayview via email or fax to prevent the escalation of foreclosure; follow this link to get started:

    You can learn more about your consumer rights and the responsibilities of Bayview as a mortgage servicer by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015:

    We routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Bayview, SPS, SLS, Green Tree, ASC, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.

    Thank you as I commend you for taking the first step in asserting your consumer and constitutional rights by complaining about the situation in an effort to shed light on the abuse and encourage change. With that said, you have overlooked the key aspect to your fight, which is putting the violations and abuse in writing in the form of a proper QWR and attaching proof of your consumer and constitutional rights that have been violated; they have certainly been violated in this case per your posted complaints.

    A QWR is an integral tool in getting what you desire and all of the aforementioned mortgage lending and debt collection companies MUST answer your Qualified Written Requests (QWR); if they refuse then you take your fight to all the regulatory agencies outside of Nationstar that assist in fighting for your rights like the CFPB; it’s a shame that these more than profitable and previously bailed-out companies engage in this type of consumer abuse.

    I would be more than happy to educate you as to how to fight for your rights as my firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

    We reviewed your complaint on the show if you would like to listen, visit

    As mentioned above, you can learn more by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015:

    In the event you have further questions, you can contact me via email, web or phone (full contact information is below) as I would be more than happy to answer your questions, Call Bayview with you and/or point you in the right direction.

    Every new beginning comes from some other beginning's END


    Dana Shafman
    Managing Member
    END Consulting
    (888) 234-7006 Ext 101

    0 Votes

Post your comment