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Bath & Body Works Direct

Bath & Body Works Direct review: product leaking on furniture 67

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1:00 am EST
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I received a Bath & Body Works Wallflower as a gift from a co-worker a couple of weeks ago. I plugged the unit in the wall and the smell was so strong that my husband complained about it. I then took the unit out of the wall and laid it on my bedroom vanity. A couple of days later, I was bothered by the strong smell so I moved it to my guest bedroom and laid it on an anitque dresser my mother gave me. When I returned to work after Christmas, one of my co-workers said her Wallflower had leaked on her dining table and took the finish off and to make sure we didn't lay ours on any furniture. When I got home, I went to check and make sure mine wasn't and it had leaked out a big spot about 8 inches in diameter and when I wiped it, the paint came off of my antique dresser. I then went and checked the vanity where I had placed it before I moved it and it also had a place about four incehes in diameter where the wallflower had leaked out fragrance and the paint came off on this piece of furniture as well. This is very upsetting to me because my mother gave me both of these pieces of furniture and both will have to be refinished. If you can't take a fragrance unit out of the wall and lay it somewhere, what are you supposed to do with it? I would not recommend this product to anyone. If I had purchased the product myself, I would request a refund but since it was a gift, I still wish I had my furntiure refinished since it is ruined!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

67 comments
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Ash411
, US
Apr 01, 2023 4:16 pm EDT

Looking to see if anyone had my issue and I find all of this. Had two new wallflower plugs and bulbs, both leaked. Damaged my baseboard and my butcher block counter top! I’m so upset.

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Bal Long
, US
Apr 01, 2023 7:57 pm EDT
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Replying to comment of Ash411

Yes absolutely! When it happened once I thought it was a fluke. It damaged my baseboard with a brown sticky mess that came out of the sides and the bottom. I threw it away. It happened a 2nd time also eating the paint off the baseboard and leaving the same sticky substance. I called the store and was told they had never heard of this happening. I’ve been using them for years and never had this problem in the past.

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Debbie Maas
, US
Jul 17, 2023 9:55 pm EDT
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Replying to comment of Ash411

Yep! I’m so pissed off, just got new flooring and baseboards and there’s two spots at dripped and I can’t get it off.

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Julie Cox
, US
Nov 19, 2023 5:49 pm EST
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Replying to comment of Ash411

My Wallflower plug-ins also leaked and damaged my wall and baseboards . What did you do about it! Very upset!

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Debbie Maas
, US
Nov 19, 2023 8:10 pm EST
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Replying to comment of Julie Cox

I can’t get The stain out of my baseboards, tried everything. I’ll probably have to repaint it.

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Debbie Maas
, US
Nov 19, 2023 8:10 pm EST
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Replying to comment of Julie Cox

I can’t get The stain out of my baseboards, tried everything. I’ll probably have to repaint it.

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Mdlee5160
Dallas, US
Mar 25, 2023 7:34 pm EDT

Same thing happened to me - damaged my entry table. 😢

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Miranda Harris
, US
Dec 09, 2022 5:40 pm EST

Insane😡😡 So done with bath and body works wallflowers ! Destroyed the shelves about two of them. One in the laundry room and one in the kitchen , the oil didn’t even touch them, so it had to be the fumes , smh. They are that toxic that the oil don’t need to even touch anything for it to eat away at something?

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Miranda Harris
, US
Dec 09, 2022 5:37 pm EST

I’m so done with bath and body works wallflowers! They are the paint of my shelf above the wf in the laundry room and destroyed the shelf in my kitchen above it. Smh. It’s ridiculous how it can even eat up paint above it and it’s not even on it. So the fumes fro the wallflower floating up are toxic enough to do that without the oil even having to touch it ? That’s ridiculous .

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Blondie1966
Lancaster, US
Aug 23, 2022 7:50 pm EDT
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I also had one that got knocked over by accident. By the time i noticed it had stained the sheet that was on table and also removed varnish off my good dining room table. This is awful!

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The Bearded Fraction
, US
Jul 16, 2022 8:10 pm EDT

Spilled on TV hutch and dining table same day. Was cleaning the base boards and put the Bath & Body works plugins on the tables Next thing I know about a table spoon of liquid stained my table tops. Used wood paste dye to try and fix

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T Rivers
, US
Jun 03, 2022 6:24 pm EDT

My husband plugged it the wrong way but I really want to know what is in this product. Ruined wood table and took paint off the wall in my bathroom.

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🌻
Woodbridge, CA
Apr 20, 2022 8:56 pm EDT
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I am so disappointed there is no warning on the product in regards to it leaking and ruining furniture. I use my wildflower aroma scents in a children’s play room. It was left on a child’s play kitchen over the weekend. I returned and found it had leaked and ran down the painted wall. It ruined the kids play kitchen as well as a mural in the room. Please place labels and advertise that it is unsafe if left not monitored. Also that it will remove varnish from items. Can’t be safe for children areas.

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Des Reese
, US
Mar 13, 2022 12:29 am EST

Our wallflower leaked also and took off some of the bathroom sink finish(its nothing fancy but that's besides the point...it cost me money I DONT have), and other places they have leaked... What the hack is in this product?! Acid, bleach?!?! Sheesh, Angry doesn't even scratch the surface... I'd opt for candles but they don't burn long especially for almost $30, not worth it.

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Tiffani Hillman
, US
Sep 12, 2021 1:42 am EDT

Plugged mine in leaked out the back into wall outlet, ate oulet and had smoke spot. Used for many years but past 2 years have been terrible. They dont smell and catch on fire

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Mia Johnston
, US
Jan 11, 2022 10:18 am EST

Mine did the exact same thing! Left a round mark on the socket where it was plugged in, which seemed like it melted the socket plastic, and the bottom part of the socket was brown with leaked essential oils. Not sure if it was the scent bottle that was faulty, or the wallflower itself. But this is terrible!

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RobinJean1018
, US
Oct 07, 2019 2:49 pm EDT
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I’m super upset! Received this wallflower for my birthday last weekend and plugged it in. Unfortunately my 2 year old wants to try n grab it everyday (since all of our outlets are pretty low to the ground. So I have to unplug it every morning. And I set it on my dresser for a couple hours until I could bring him outside to play. It was sitting upright but just a little tilted onto the plugs (still upright though). Went to plug it back in and it ate all the varnish. I don’t know what to do! This is a really exspensive bedroom suit.

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Ladydifrie
, US
Sep 23, 2019 3:08 pm EDT
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So I had mine placed 12 inches under a shelf and it took the varnish off the shelf . Waiting on their response . Think what this is doing to our bodies if it melts varnish .😳

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Kjwilliko
, US
Aug 21, 2019 12:50 pm EDT

I have been using Wallflowers for a couple years until now. I bought three plug-ins and all 3 leaked and wouldn’t disperse the scent. Exchanged them and the same issue occurred. Need to find a room freshener alternative. Not going to keep wasting money and going through hassle of exchange. Any suggestions?

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Christina Chicoan3
, US
Aug 12, 2019 2:42 pm EDT

Same thing happened to me.. so upset :(

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Teresabusiness
, US
Mar 26, 2019 7:10 pm EDT
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I plugged in mine before I left work correctly. Came home and the bottle was empty on my bathroom sink. Thank God no damage because it was tile and it wiped off but still a waste of money.

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Pamela Richardson Kelner
, US
Jan 11, 2018 9:03 am EST
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I received a Wallflower as a gift. It was such a strong awful smell, that I put it into the drawer in my wall unit, which is wood. It leaked all over the drawer, took off all the paint, and ate through all the plastic CD holders and CD's that were in there. I had to throw everything away that touched this stuff. I have spent hours trying to get that awful toxic smell out of the drawer. It's permeated the wood. I tried every product and nothing worked. I even took the drawer outside and sanded it and all that did was make the smell worse, although it did take off some of the sticky disgusting goo that was left. The drawer happens to sit right behind the area that I work on my computer. The smell is making me sick! I would definitely get involved in a class action suit. If anybody has found a solution to getting this crap out of my beautiful wood wall unit, please let me know.

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cmarbrey
, US
Mar 01, 2017 6:58 pm EST

Definitely need to file a class action lawsuit... It spilled on my metal table with my alarm and ipad on it.. it turned my ipad cover black and i could not get it of with ANY THING.. This is the craziest thing i have ever seen . It took the paint off the metal table and its ruined and my alarm clock was melted on the bottom... Also leaked on dining room chair. We are breathing this stuff in daily thinking its ok.. It is not ok ... We need to know what the sdflkjdlfjl is in this stuff before we buy it.. I am filing a complaint with the BBB and hopes this will end..

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kelsie campbell
New washington, US
Apr 03, 2011 5:44 pm EDT

THe bottle of pomegranate i had purchased, was a large spray bottle and the spray top would not work, you could push the top down but nothing would come out.
Thank you, for your time.

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Farnzie
, US
Sep 26, 2016 10:24 am EDT

Also, all of the people saying that we're stupid consumers, you didn't read all of the problems...obviously, some of these were product defects (the packaging leaking) some
Of these were used correctly. The problem is toxicity and you don't expect an air freshener to eat through paint when used correctly. Or incorrectly.
You're the true idiot that has time to make an ill informed comment, but doesn't take the time to read through all of the reviews. If the company adequately warned the consumer, like 'hey, extremely toxic, wear gloves when handling and eye protection and don't breathe, and make sure you don't plug it in...' Then we'd be the idiots for buying it.

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Farnzie
, US
Sep 26, 2016 10:01 am EDT

I'm on board with a class action law suit. My wallflower was plugged in correctly in my kitchen and ate a hole through the paint on my upper cabinets.
I'm mostly of the same mind that if these products emit particles that can eat through lacquer paint, imagine what it does when breathed in.
I'm taking every wallflower I own back and demanding my money back, but it'd be nice if they'd repair my upper cabinet.

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Pat1951
, US
Jul 13, 2016 9:52 am EDT

I've had the same issue! A class action suit is the ONLY way to get the company's attention and also prevent this from happening to others. Like many of you, the wallflower oils removed the finish from my tables costing me $1800 in repairs, but the bigger issue is the toxicity of the product and potential health hazards. For anyone who already has spoken to an attorney and has a class action suit underway, please message me here, so I can be involved. I own a PR firm and would be happy to get the media involved.

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RobinJean1018
, US
Oct 07, 2019 3:36 pm EDT
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Replying to comment of Pat1951

I would like to be involved too

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Pat1951
, US
Jul 13, 2016 9:25 am EDT

I also had the same experience with the oil removing the finish off furniture. Happened two times with my maid service and another time with a family member, costing me over $1800 in repairs. Bath & Body Works has an obligation to design their product so that this does not happen so easily, or at least provide a warning label. Unfortunately, the company doesn't seem to care and the ONLY way to get their attention is through the legal system. I spoke to an attorney and these are grounds for a lawsuit. If anyone is interested in joining a class action suit, please contact me at gsr1@gmx.com.

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RobinJean1018
, US
Oct 07, 2019 3:20 pm EDT
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Replying to comment of Pat1951

I tried to email you at listed email address but it says invalid email

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ihatestupidpeople2
, US
Jun 05, 2016 9:51 pm EDT

All you people on this thread that place wall flowers on furniture, or plugged them in upside down, and then complain because the finish of your furniture or floor was damaged, are a perfect example of what's wrong with the world today. Too many people with exactly ZERO common sense, that do stupid, stupid things and then look for someone else to blame the outcome on. Congratulations, because of you we have to put warning labels on virtually everything in existence because you are too stupid to know a cup of coffee is hot, or that poison will kill you if swallowed. You are the reason for all the frivolous lawsuits choking our legal system. I have had the same experiences with wall flowers where they were handled inappropriately in my home or business and caused damage but you know what? I blame the person that mishandled them, not the manufacturer of the product. There are a great many liquid based products out there that will remove finish from wood if spilled and allowed to set for any length of time. Oh and no, just because the plug turns does NOT mean it is meant to be turned sideways or upside down for the idiots that posted that. It is meant to accommodate electrical outlets that are sideways such as outlet extenders, power strips, etc. I am glad you people have decided NOT to buy wallflowers in the future because that money would better spent on helmets and mittens, and birth control.

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JulieBee
, US
Jun 02, 2014 12:40 am EDT

I received a VERY unpleasant experience at the Sierra Vista, Arizona store. Three employees were UNBELIEVABLY rude and did very appalling things to me. I was looking around the store and an employee came very close to me and watched my every move as I was testing a product. She kept telling me what the product was and trying to sell it to me. I then walked to a different spot in the store and the employee followed me there too. As I was trying on a lotion, she again kept telling me what the product was and trying to sell it to me. I was angry with this so I then left the store. I came back later to look around again. This same employee then did far worse things a few minutes into my second visit . Her and two other employees talked behind the counter and one by one followed me around the store and stood right next to me. The second employee told me about each product I even glanced at and talked about it in a VERY snotty tone intentionally. Then a friend of mine came in and I talked to him. The first employee thought I had brought him in so they could stop following me, so then the first employee said to me, word for word, "We are going to keep harassing you until you leave." They were doing this because they wanted me to leave the store, when I was causing no trouble to any employee nor customer. I was so insulted but I did decide to stay in the store because I was not finished looking at the products. Then the third employee did the same thing as the first employee but asked me very personal questions. Each employee kept shoving candles in my face and telling me to smell them and squirting perfume and glitter spray on me again trying to annoy me so I could leave. Then after about twenty minutes of these three employees harassing me, the first one finally said "You need to leave my store because this mall has no loitering." Then I said "How am I loitering?" she said "You're not going to buy anything are you? Why are you here?" I said "I am looking around." then she said "If you are not going to buy anything then you need to leave my store. No loitering is allowed here." I was VERY furious and I went to the office in the mall and filed a complaint. I wanted to talk to a manager but these employees' name tags were hidden and I do not know any of their names. Employee number one was probably the manager because she called the store hers. Now if this is the way a MANGER acts at their store I am so appalled. This experience makes me so upset that I am no longer going to shop at that Bath & Body works nor any other Bath & Body works store. I am also going to tell everyone I know about my experience so they will not have to waste their money at a store where they let their employees act so terrible.

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Debra Carver Nichols
, US
May 17, 2016 5:09 pm EDT

My wallflower leaked while plugged in! It messed up the finish on a brand new espresso tabletop that was above the unit, left a sticky drop on the bottom shelf, three larger drops on my new hardwood floors, and two drips on the painted white woodwork. I couldn't get it cleaned up, and didn't know what it was at first since the empty fragrance bulb had been previously thrown away. When I smelled my cleaning rag, it smelled exactly like the Blackberry Bliss wallflower I had plugged into that outlet! The house, hardwood floors, and table are sll brand new. It looks like they are ruined due to this terrible product. NO MORE WALL FLOWERS!

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DON PATE
Rosenberg, US
Dec 15, 2008 11:54 am EST

I ORDERED A FREE SAMPLE ...I THOUGHT ...IT CAME AND IT MADE ME WANT TO THROW UP ...I COULDN'T GET IT DOWN...I MADE A PHONE CALL AND TOLD THEM I DIDN'T LIKE IT AND PLEASE NO MORE ...I THOUGHT THAT WAS THE END OF IT ...A LARGER SHIPMENT CAME ...I TOOK IT TO THE POST OFFICE WITH OUT OPENING IT AND SENT IT BACK ...I GET A BILL FROM MY CREDIT CARD CO FOR $88.97...I HAD THEM TO TAKE IT OFF ONLY TO HAVE THESE PEOPLE FILE A REBUTTLE WHERE I WAS AT FAULT, EVEN IF I DID RETURN THE PRODUCT UN OPENED ...WATCH OUT FOR FOR ANYTHING FROM THIS OUTFIT ...

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Snugbug1005
Pearland, US
Jul 10, 2015 9:34 am EDT

I wish I had seen all these before setting my wallflower on the dining room table. I set it upright on the table and it leaked out the bottom. I contacted BBW customer service and they are asking that I mail back the wallflower so they can check it for deformities. A third party contacted me and stated there is a warning label that comes with the wallflower stating not to put it on any finished surface. I don't recall getting a warning label... Their sending me a release form and supposedly a $50 check. I'm curious to see what this release form says...

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Sandistirling
Dundas, CA
May 10, 2015 9:18 am EDT
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I purchased a wallflower last month and had it plugged in under my kitchen cupboard. I noticed this morning that the paint above the wallflower has been removed leaving bare wood and a gooey mess. I never expected this to happen from a product from Bath and Body Works. I am not happy about this mess. I called Customer Care but since it is Sunday they are not opened. Only opened business hours Monday to Friday.

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Not OK!
Lakewood, US
Feb 28, 2015 10:56 am EST
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I had a Wallflower (correctly plugged in, by the way) damage my bathroom ceiling directly above it. At first I thought it was a roof leak, but after checking my roof and my attic and finding no water damage, I realized the damage done to my bathroom ceiling was directly above the Wallflower! It was a sticky mess and had taken off 2+ layers of paint. The area has taken months to dry out in order to be sanded and re-painted. This damage was obviously caused by the toxic fumes coming directly out of the top of the Wallflower. These should be taken off the market, and I would definitely be willing to join a class action lawsuit!

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Romulus
Snellville, US
Jan 06, 2015 11:03 am EST
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This is the most fun I have had in a long time. I can't wait to see this class action lawsuit. I want to see the lawyer that takes the side of idiots who lay objects with liquid, on its side, and complain about the liquid coming out. BAHAAAAA! I would also like for this lawyer to take a case of mine; I bought a cup of coffee from Starbucks, and laid it on its side on my lap, and the liquid came out and burnt me! There was not a warning label that said that you could not lay it on its side, and I just assumed that if it had liquid in it, that I could safely turn it on its side. The coffee also burnt me, but they said that there was a warning on the label, so even their claims department will deny my 'claim'.

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groovychick
Roanoke Rapids, US
Jan 06, 2015 9:40 am EST

I have had the same experience. The product packaging is poorly designed and with the twistable plug in it leaves the product open to being accidentally spilled. I have had this damage a brand new console. Barely 2 weeks old! My son removed the plug in from the wall to plug in his phone charger. When I noticed the wallflower on the console ON ITS SIDE because there is no way of setting it upright due to the pointy bottom, it had leaked out a 4 x 5" puddle. When I wiped it away, it also removed the finish on my wood console.
I contacted the company and they called back saying there was a warning on the label..so even their claims department will deny my 'claim'.

Well, I am upset about this so, I am going to hunt around in the Internet for a lawyer who is willing to do a class action lawsuit. Enough is enough. This company's product is causing a lot of damage and the company needs to be held accountable. I will post a lawyer's name when I find one.

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Romulus
Snellville, US
Jan 02, 2015 4:49 pm EST
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How are all of you people such idiots?! Why would you lay something that contains liquid, with a wick in it, on its side? Would you lay a kerosene lantern on its side, and expect the liquid to stay inside? A wick draws liquid out of its container. BTW, vinegar would damage your furniture finishes, as well as citrus; are those toxic chemicals? You people make me lose faith in humanity.

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jst1215
, US
Dec 15, 2014 11:13 am EST
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I woke up this morning to a very strong smell and found that someone had plugged in a wallflower unit, unaware that you could rotate the base so that the bulb remains upright. Needless to say the oil ran down the wall and into the duct work below, over the vanity, down onto the baseboard, onto the ceramic tile floor and seeped into the grout. The paint on the wall has bubbled and baseboard is gooey and the oil will not wash out of the grout. After calling the company they suggested calling a professional for cleanup and returning the bulb to them. I would consider this an unsafe product if it takes a remediation contractor to clean up/repair the damage it can do when the contents spill out.

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Betty0320
, US
Jul 31, 2014 10:18 am EDT

I purchased two 2-packs of the Wallflower bulb refills. The very first one I used leaked down my wall, stripping the paint off my baseboard and ruining the stain on the hardwood floor! Called customer service, they took my details, requested the item be returned to them, and provided no way to clean the oil spill. I have to have my floor refinished and baseboards repainted, I guess. Who will pay for it?

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Tillie2
Porterville, US
Feb 12, 2014 9:54 pm EST

I also experience the varnish-remover ability of this product. My concern is that this product is accessible to small children and pets. If the product removes varnish (and we all attest that it does), there is a danger to anyone or any age getting the product on fingers or paws, rubbing eyes or nose or mouth. The company is aware...as this site clearly validates. The packaging states that the product could be an "eye irritant". Nonsense. This is a toxic product that the company has been notified is toxic. Lawsuit waiting to happen. The problem is that the damage will be done. The company will have enough money for attorneys and litigation. The complainant will have only the injured child/pet/possessions. I will never purchase any item from this company again because they are irresponsible. No, they can never refinish or repair or respond to the danger of their product because that would admit liability. And...the reason (in this writer's opinion) that they ask you to send the product in to them so they can have it evaluated by product control? I'm guessing the attorney's prefer to have the product in their dumpster, the sooner the better. Just guessing here. All we want is a safe product that does no harm. It's a room scent. Please. It can be made safely.

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Scented paint thinners
Denver, US
Jan 13, 2014 11:03 pm EST

My story sounds very similar to many of those posted on this forum. I unplugged a wallflower unit to do some vacuuming. I placed the unit on my nice living room table, right side up, and the base of the wallflower unit left some oil on the table. As I moved it to get a cloth once I wiped it up it stripped the finish right off the table and left another mark form where I moved it. Called customer service, they asked if I wanted to file a claim so it did. Once I did customer service said they were no longer able to deal with the issue as it had legal ramifications. Without seeing pictures or the unit itself 3rd party claim department almost immediately denied the claim noting the warning labels with the units. In researching the warning labels they all refer to the handling of the bulbs not the wallflower units. Posted a few times to their Facebook page and got many other responses of similar stories. Someone else mentioned a class action suit. Anyone have enough experience or knowledge to determine the likelihood of success with these paint thinners?

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dfmrsf
West Babylon, US
Nov 15, 2013 10:21 am EST
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Has anyone been able to get re-inbursed for the repair or replacement of their furniture? I just got off the phone with the claims
deparment and was basically told It was my fault. My brand new server is ruined and I feel the should at least pay for the repair.

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lisakat
Franklin, US
Apr 24, 2013 12:14 am EDT
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My cleaners came today and unfortunately unplugged my wallflower and plugged it back in again--but this time upside down. It dripped down onto my baseboards and wood floors. I am grateful the wood floors don't seem to be damaged but it is eating through the paint on my baseboards and I'm not sure how to correct it. I tried a little dishwashing liquid--nope. Tried 'goo gone'--nope. Tried sanding it--too gooey. What am I supposed to do to fix this?

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Maschio2
Edgewood, US
Apr 08, 2013 9:25 pm EDT

My daughter laid her wallflower on dresser, spill and poof all the paint GONE. Talked to BBWs insurance and they offered same deal $50 in exchange for release. The problem being these units do not STAND UP. Very dangerous class action sounds very winnable.,

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bvac65
Middletown, US
Mar 27, 2013 5:08 pm EDT

Has anyone received any responses from customer service? I received an order in the mail and place the packages of Wallflowers on my dining room sideboard only to discover today that one of the packages had leaked out and removed a large area of the finish. I am heartsick - this dining room furniture was passed down to me from my great grandparents. I have contacted Bath and Body Works but no response yet.