SUBMIT A COMPLAINT

Bath & Body Works Direct"fireside" 3 wick candle

Hi Bath and Body Works.
I recently purchased a Fireside three wick candle - I was so excited as it's one of my all-time favourites. However after the first burn I noticed that part of the label had started to peel back. After another session of burning the candle I noticed spots of the label had actually started to burn and melt away (photos attatched). I understand that the jars get very hot, but to have it melt away the label is quite dangerous. I have never had this happen to me with any of my other BBW 3-wicks. I still love the product however the packaging is making me apprehensive to burn the other candle that I purchased. I have always been a huge fan of Bath and Body Works/White Barn and all of its products, but this struck me as a serious safety concern. Please consider your labelling material in the future.

Bath & Body Works Direct
Bath & Body Works Direct
Bath & Body Works Direct
Bath & Body Works Direct

Ma
Nov 28, 2018

Post your comment