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Banfield Pet Hospital / ruin my perfect credit history!

1 United States Review updated:

I had been a Wellness Plan client at Banfield Pet Hospital in Oxnard, CA for over two years when I decided to cancel the plan. I was told to come into the Banfield to pay the last two months and that vaccinations were due for my dog at which time I could cancel the plan. I paid the last months fee and was told that my plan was canceled. Two months later I was contacted by Banfield Oxnard and told that my account was two months late in payment. I discussed this with the manager who said that since I had the vaccinations I was now obligated to pay the cost of the vaccination (a ridiculous fee over $300) or pay for the plan for another year at $20 a month. I asked for this to be put in writing this time because this was not what I was told when they canceled the plan two months prior. The manager said she would not put anything in writing and summoned me to her office to make the payment immediately or she would send my account to collections. I was appalled at the treatment and extortion especially after being a good paying customer for years. Now I'm left with submitting to their extortion or they will attempt to ruin my perfect credit history.

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  • Ma
      10th of May, 2007
    +1 Votes

    I had a similar experience with the Banfield Animal Hospital (it's a joke that it's called a hospital) in Braintree, MA.

    From their deceptions and unlawful billing practices, sketchy veterinarian who pushes services and expanded plans, botched surgeries, animals sent home still lifeless and under the influence of anesthesia, and a group of rude and incompetent front desk people who also act as assistants to the vet during surgery, I was forced to pay an inflated bill because my bank account was not debited by them for two months and instead of alerting me to the problem, they put me into collection. I have worked hard to maintain a very good credit rating and, like you, didn't want that ruined by this highly suspect "hospital".

    My intention is to leaflet outside their store to warn people about their business practices. Also, when I tried to cancel I was told I needed to put it in writing 30 days in advance. Well, they didn't tell me that when I called to cancel and claimed that it was my responsibility to read the contract. If you go online you will see many other people have been ripped off or worse (their animals have been harmed or killed) by this horrible corporation (veterinarian owned like a franchise like Dunkin Donuts or something).
    Please do not go there and certainly do not sign up for the Wellness Plan.

  • Ka
      12th of May, 2007
    +1 Votes

    My problems have been with the Louisville, KY

    Banfield, store #1168. I would not recommend the Banfield Wellness Plan to anyone because it is a big rip-off.

    Practically as soon as you walk in the door the so called “assistants” will tell you about their wonderful Wellness plan for your pet. After you have signed on the dotted line and become unhappy with the care of your pet or the uneducated staff at Banfield and want to discontinue the wellness plan, you are out of luck they have your signature and there is no escape.

    Here are a few things that the Banfield staff fail to mention to you before you sign their contract.

    They don’t tell you that the vet owns Banfield and she/he makes all decisions. They would like for you to believe that if you have a complaint that you can refer to the “corporate” office, what a joke.

    You cannot terminate after your year is up without giving them a letter 30 days prior to your expiration date otherwise they will continue withdrawing money from your checking account and you will be stuck for another year.

    Another “small” detail that they fail to mention is that there is a penalty for early terminations even if you never see the vet again you are expected to pay for the entire year.

    When the vet is unavailable, guess who jumps into action without proper paperwork, you’ve got it, “The Assistants”. These little “want to be” girls will try to make suggestions regarding your pet’s health.

    I’ve made appointments for my pet to see the vet and the assistants failed to call to inform me that the vet would not be available at the time I was schedule. Once I get there the “play” vets jump into action with their unprofessional suggestions and comments.

    They don’t tell you that there may be extra out of pocket cost for anything concerning your pets care. They make you believe that your monthly payment will cover it all... don't let your pet get sick then the blood suckers come out.

    The vet will make excuses for her/his assistant’s lack of knowledge or unqualified suggestions and errors.

    I’ve taken my pet to see the vet for a problem and the next thing I know we’re talking about blood work and test after test that will run me bankrupt. Banfield people play on the senses of their clients.

    They do not plan to return any money to you regardless. I suspect that you would get more respect from the “assistants” if you only took your pet there on a walk-in basis rather than being on the plan. You would play the normal office visit (which would be a lot higher) and may never go back which they can't be sure of. If you are on the plan, you continue paying, month after month so they can treat you anyway they want because they know you have no recourse. From the vet to her/his assistants, they all need personal relations training.

    I highly recommend anyone who has had bad experiences and negative feedback from the vet at the Banfield you’ve gone to is to inform the Better Business Bureau. Rather than to pay and complain you must “act”.

  • To
      22nd of Jun, 2007
    +1 Votes

    I just realized Banfield continued to deduct money from my account although I told them I would not return to their facility in no uncertain terms upon my last visit with them. They now refuse to stop charging me and refuse to return any monies. This is the biggest racket I have ever come across. It is soley for getting the most money out of the consumers as opposed to the best health care for the pets.

    I for one am contacting my attorney to address the issue with them.

  • St
      3rd of Mar, 2009
    +1 Votes

    Steven, Houston TX
    Banfield early renewal my Wellness Plan without my permission. Barney (dachnsand) was very sick with a deadly liver infection and had to be put to sleep. But to my surprised, THEY KNEW they will be losing a patient, so the contacted the Corporate office and Early renew his plan by two months.
    So I cancel my credit card and now these ###S have contacted a collection firm.
    To make matters worse, Banfield have totally mixed up both of my pets medical records. Procedures that were for Barney were listed under Dipstick's medical history.

    I've tried to get this cleared up, but Banfield's Corporate is NOT willing to correct the issue.

    I advised anyone who is interested in this plan not too! The montly cost is too experience in the long run.

  • Lo
      13th of Jul, 2009
    +1 Votes

    Google the following words, "complaints against Banfield Pet Hospital" and you'll be shocked at the hundreds, if not thousands, of complaints against them. Here's a suggestion that I found online that I thought was interested...

    "As a consumer dispute resolution counselor, here’s what I advise with regard to Banfield if you want to get resolution and possibly compensation for your Banfield billing and animal care experiences:

    Join in on one of the THREE class action lawsuits that are being considered or in preparation against Banfield Pet Hospitals by going to the law firms’ websites and listing your complaints. Definition of a class action can be found at: The more people that sign-up, the greater the resolution and possibility that you’ll be compensated for your emotional distress down the road. The law firms are as follows:
    Once there clink on "Inquire About Your Potential Case" and fill out the online form giving specific details of your problems regarding Banfield. Please, make sure that you include either your phone number or send them an email on the link within the "Inquire" link.
    Complete the online form outlining your experiences.
    Complete the online form outlining your experiences.

    Please, make sure that you share your experiences regarding billing issues, pet care (or lack therefore of), names of staff, location of hospitals and if you've ever written to the corporate offices and if so, what was the response if any. Remember, the more people that join the class action lawsuits, the greater the chances of resolution and restitution (financial compensation for your losses and emotional distress).

    2.Go to ( (Federal Trade Commission) and file a very quick online complaint. Make sure that you give any contract numbers, names of staff, address of the hospital that you used, leave out unnecessary details and get to the point (short and sweet) and name the CEO as the contact person: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook
    Portland, OR 97213. 800-838-6738 Fax 866-477-5120 email: [protected] The FTC will issue fines if they receive enough complaints.

    3.Google your state’s Governor’s Office or Attorney General’s Office of Consumer Affairs and file a complaint. Most will allow you to do this online. It’s quick and easy just include specific names, addresses, dates, details of problems (short and to the point) contract numbers, if any, and your contact information. Consumer Affairs will issue fines if they receive enough complaints.

    4.Contact the American Association of Veterinary State Boards by calling 1-877-698-8482 or ( and ask them for the website, phone number and/or address for the regulatory board for your state, then file a complaint against Banfield’s license in that state.

    5.Write directly to the CEO of Banfield(or at least print and copy all of your complaints to all of the agencies above and mail a copy to: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook Portland, OR 97213 Phone 800-838-6738 Fax 866-477-5120 email: [protected] ([protected] VP of Operations direct line 503-922-5244 fax 503-922-6244.

    6.Post these instructions on every complaint forum and website mentioning Banfield that you can find on Google.

    7.Remember there’s strength in numbers. If you’re not going to take the time to file a complaint then don’t take the time to post a complaint. Change only comes through efforts to make change.

    Contact the CEO of PetSmart and let them know that you’ll NOT shop PetSmart until they kick Banfield to the curb. They are separate companies but who would want to support a store that allows another business to operate using such bad business practices while being inside their stores? Contact: Philip L. Francis, CEO, PetSmart, Inc., 19601 N. 27th Ave, Phoenix AZ 85027, phone 623-580-6100."

  • Jo
      8th of Nov, 2010
    +1 Votes

    The Wellness Plans cannot ruin your credit. If someone said it will if you do not pay, they were just trying to scare you. If you said that your credit was ruined because of a Wellness Plan, well, then you are lying.

  • Ce
      11th of May, 2007
    0 Votes

    I agree. I have been a loyal client for 9 years until now. Yesterday when we truly needed the Banfield Team, they betrayed us. My dog got into antifreeze yesterday and before we took her in, we called the vet to let them know we were coming. They told us to come in, and so we did. It took us 18 minutes to get there and when we do we are told "The vet left on an emergency." and we were referred to another vet. I call today to complain that we were told to come in and then the vet left and I find out, the "emergency" was the vet's lunch hour. So, if he knew that he had this situation coming in, why did he choose to take his lunch at that time? Why not wait until he saw the animal and then take his lunch? I have had their Optimum Wellness plan for 9 years and I feel betrayed. We are considering sueing this branch. Please do not take your pet to Banfield. Especially the Medford, OR branch.

  • Ti
      2nd of Nov, 2008
    0 Votes

    I actually worked for Banfield for approx 6 months. Some people, like my partner, are really there for the pets and are knowledgeable, caring, and good. Those kinds of people, I urge, to get out asap. Unfortunately, the director of petnursing that I worked under at N. Point in A******A, Georgia is not one of those needed people. I ultimately resigned because she gossiped way too much for her own good instead of treating the pets, clients, and helping out. She even stooped as low as to hire her best friend and promise him a management position before he even started. He knew people's salaries, work history, write-up history, the whole NINE yards and he was only a receptionist!! I was in shock! Nobody there seemed to care that he knew so much about everyone except for a close co-worker of mine, my partner and myself. Needless to say, I will gladly be taking all of my pets elsewhere because it's pretty sad when the Chief of Staff has more complaints than ANYBODY.

  • Ro
      15th of May, 2007
    -1 Votes

    We recently had a similar billing problem with this Banfield pet hospital. My wife took our dog in for some well-care work and we didn't get a bill from them. A year later we still had never received a bill or a phone call from them. Suddenly, we get a letter from collections. Now we are told we must pay 30 additional dollars to pay the collections service fee or our credit will be dinged. That really bothers me. No bill was ever sent to us; we shouldn't have to pay the extra 30 bucks. They refused to pull the bill from collections so we are forced to pay up or take the credit hit. I will tell everyone I know of this experience and may hand out flyers outside their office.

  • Be
      12th of Jun, 2007
    -1 Votes

    I agree whole heartedly with all complaints listed here. Unfortunately the Banfield "Hospital"s appear not to care, otherwise results from an investigation(s) to these allegations would be posted. The only way to stop the "Banfield Hospital's" exploitation is NOT BUY INTO THEIR WELLNESS PLAN or USE THEIR VET SERVICES. ACTION speaks louder than WORDS. HURT THEM FINANCIALLY, they will be forced to lower their prices, develop a sense morality, practice honesty with their customers or close their doors. The USA is a free country, we have freedom of speech... tell everyone about their bad business practices. It's put up or shut up time!

  • Al
      21st of Mar, 2009
    -1 Votes

    I am sorry to hear that they mixed up your pet records.
    I am considering working for a Banfield, so I am carefully reviewing many of the posts on websites regarding the positive and negative experiences.
    A few things.
    I have worked at a few hospitals in my day, and mixed up records does happen. I would not attribute it to being Banfield. In fact, if there were a complaint forum for any major veterinary hospital, you would find complaints.
    From what I understand there is a contract you sign to begin the wellness plan. So, I guess the real question is if you read your contract about the renewal policy.
    What happened with Barney is very said, and I am sorry for your loss. However, I have come across quite a few postings where the renewal 2 months prior seemed to be pretty standard, so not sure what to think of that.
    The cost of the plan. Having worked for 4 non-corporate practices, I can tell you the plan can be steal and a half.
    I have many clients that go crazy over the recheck fee they have to pay for ongoing problems and the cost of certain tests. If your pet has ongoing allergies or any other chronic problem, the money saved with all of the included exams is excellent.
    Either way, your post caught my eye because of Barney and you have my deepest sympathy for your loss.

  • 4t
      27th of Aug, 2010
    -1 Votes

    I spent over $500.00 to try and save my pets life with these crooks. They had me go to walmart to buy meds that they should have had on hand. Then they broke the bottle of insulin and kept saying they could not get my pets glucose levels down. Well I guess not because you broke the bottle and did not replace it and kept giving him IV solution for nothing but to line thier pockets with my money. I took him to a real vet Monday and he saved my dog without IV's but only used the insulin "R" THAT WAS NEEDED TO BRING MY DOGS LEVELS DOWN in the first place. Banfield had broke the bottle two days before that I purchased when my dog was in Banfields care. They tried to refer Me to the university of Ga which would have been another $4000 for nothing. Banfield sucks! they had broke the bottle of "R" banfield and never replaced. If you live in Conyers, Ga go to Rockdale Animal hospital, they are the best!

  • Sa
      5th of Apr, 2007
    0 Votes

    I also had a Banfield Boulder health plan. I began to notice a pattern: whenever I came in for "covered" procedures I was told my pet needed numerous other procedures, often with total costs in the upper hundreds. The third time this happened I took my pet in to another vet for a second opinion and was told in no uncertain terms these procedures were unnecessary. Essentially, I had been scammed.

  • Be
      1st of May, 2007
    0 Votes

    I have had several problems with Banfield Hospital also, #1168 in Louisville, KY. Staff goes from a hostile argumentative attitude, price gouging and errors in scheduling, to providing uneducated medical advice regarding pet care. When the vet is personally confronted, she/he appears to be looking through a tunnel at these problems from another country, boldly casting the full blame on her unhealthy staff. According to a representative at the Banfield Headquarters, each hospital is owned and managed by the vet/doctor. Who would believe a caring health care provider/owner/manager would allow unprofessional practices in her facility, that is unless he/she is as manipulative as her/his staff? This same person recommends unnecessary surgeries not covered by the plan as a means to increase Banfield revenues, despite neither thought of the health and pain to pet or the extra cost to the client.

    Money Banfield claims that members are saving could be used at another facility to pay for a whole year of surgeries, vaccinations, and preventatives for a year.

    While in the plan, my pet had severe diarrhea thank God the visit was included in the plan though treating this problem was not and the cost was extreme. On another occasion, I urgently needed my pet seen, her/his staff casually informed me “she/he will be in surgery” all day, and this was the case on any day convenient for me to take him.

    I asked to be dropped from the plan and the cost would be $600.00, though my pet had not received all of his vaccinations. Because of the financial loss to drop out, I was forced to remain in the Banfield Wellness Plan. Exploitation of trusting, unsuspecting clients to join the plan is a criterion met by Banfield staff to increase their profits regardless of the well-being of pets. Banfied wants you to put your money where other clients have put their money, in the Banfield Hospitals, the care of pets come second.

    I have alerted the Better Business Office about Banfield Hospital’s unprofessional business practices and sent a copy to the Petsmart Headquarters.

  • Gi
      17th of May, 2007
    0 Votes

    I hate this place dont go there if u really love ur pets!

  • Es
      21st of May, 2007
    0 Votes

    If you're in need of a Vet, your greatest bet is to go to a place that "really", quoting Banfield, " treat their pets like a part of their family"... cause "Banfield" isn't the place.

  • Ke
      26th of May, 2007
    0 Votes

    Posted below is the letter I just sent Banfield. One point I forgot to mention in my letter to them and I will note now: not only did the Vet prescribe the wrong med for my pet's whipworm - -she didn't even know he was "fixed" despite having taken him in the back for a "thorough" exam"!!!!!

    I have had it !! The incompetence of your team at the Banfield facility in Savannah, Georgia has caused me hours - into months of aggravation! I resent their callousness, incompetence, and general inability to handle anything!!!

    I took out two "policies" on my pets last August. One pet moved to Dallas, Texas with my daughter and one stayed with me. Both my daughter and myself have experienced the above complaints. My daughter was a bit smarter than me and stopped going to Banfield in Dallas, Texas back in January because the appropriate tests were not ordered for her pet - TWICE ; once she took her pet to another vet - the appropriate tests were ordered and treatment was initiated!!! Had she stayed with Banfield - her pet would now have permanent kidney damage!!

    In my case, my first very adverse experience with your Savannah, Georgia team was ~3-4 months ago. I begged and cajoled them to cancel my contract and they refused. I had bought some meds from Banfield and paid with my credit card. Turns out the girl wrote down the wrong numbers and charged the wrong amount to my credit card. ((Something like the bill was $84 but she wrote 48). Anyway, I just signed and went on my way. In fact, I went on vacation for two weeks.

    When I returned, there were no less than 12 (yes - a dozen!) calls from Banfield chastising me that I owed them money! They called so often that my voice mailbox filled up and no one else could leave me a message. I missed many important calls bc of their audacity!!!! and their error!) Then, in April 2007, I had another bad experience. The vet diagnosed "whipworm" but handled everything incorrectly and even ordered the wrong heartworm medicine. I found this out by researching the Web!!!! I will compliment Dr. Trammell in getting back to me and answering my concerns.

    This latest experience is just too much ! I REFUSE to have anything to do with Banfield !!!

    Since Banfield does not carry the medicine appropriate for "Whipworm" I ordered it thru 1-800-PetMeds. It's been close to 2/12 weeks - - and still no med from PEtMeds. So... I call them and they state they can't get a script from Banfield. I call Banfield (Savannah, Ga) and after 23" on hold and talking to 2 different people, I get told there is a "script fee" that must be paid. I went ballistic! First, no one ever told me this!

    Second, you hold up urgent medicine for a pet b/c of this fee? Outrageous! And to cap it all off: the fee applies to meds that could be bought at Banfield but the owner chooses to buy elsewhere. Why is it I had to teach the incompetent Banfield girl that the med I havebeen waiting for is NOT carried by Banfield which is why I went to PetMeds? She acted like I was an idiot and she was the gracious one and proceeded to tell me she would "waive" it this time but I should be reminded that in the future I would need to pay this fee. Well... go to HELL!!

    How dare you people treat me - and my pet - this way!!!??? I cannot believe the audacity!!! They can call my home 12 times looking for money but can't call about this medicine REQUIRED for my pet's health. Again, HOW DARE YOU DO THIS TO SOMEONE???!!!


    In fact, I believe you owe me for the 5 months my Dallas pet has not returned to your facilities (Jan to present) and the 2 months that I have paid for my Savannah pet.

  • Co
      26th of Jun, 2007
    0 Votes

    I also had a terrible experience with Banfield Pet Hospital. I took my 10 month old brittany spaniel in to get spayed. The Vet opened up my dog to do the procedure and then immediately had to stop the spay procedure because the Vet determine my dog was pregnant. I was charged $308.50 for the procedure that didn't happen, and to top it off the pregnancy test came back negative and then I had to bring her back to get x-ray done to see what was going on. No charge for the x-ray and my dog was NOT pregnant, and now if I wanted them to do the spay procedure, they will charge me again. I will NEVER recommend them to anyone. This happen in San Leandro, CA Hospital #0055. I also make a complaint to the corporate office of Banfield with no result.

  • Ch
      3rd of Jul, 2007
    0 Votes

    I have been a team member with Banfield for over 7 years and have found that being such a large practice you are bound to be seen as large and uncaring. However, I will tell you that I have worked with many very caring and devoted individuals for the act of being an advacate for the pets. You may think that being a pet advocate is what a pet owner would want, but that is so far from the truth. Most pet owners feel that we must give away services to care and that being a fair organization that charges for our services so we can offer the best and consistent care to all is wrong. I see so many people that get clouded by cost and truly do not do what is best for their pets and then bring in their pets in bad condition and beyond repair for the price they want to pay if a price can even offer the proper care since some pets arrive to us in so disrepair that all we can do is try with all our hearts to save them. I see neglect in over 50% of all the patients I see and educating owners is the best we can do to hope they do what is right and when they do not like the truth they turn on us like many of the clients listed on this website. Think about what you can do... think of your responsibilities to your pet, your family, and to yourself and stop the tradition of neglect that we see in this field of caring for animals. It gets hard to be treated with such disrespect from people who neglect their pets through ignorance.

  • Ph
      11th of Jul, 2007
    0 Votes

    I have been totally ripped off by Banfield at least I am fortunate not to have been coerced into the wellness plan. However they do try to get you in for exams and vaccine you don't need. My dog was given a rabies shot today which should be good for three years they told it is good only for one year. He was over due for his shot according to the receptionist. It is true his last shot was in June 15, 2004. I took him into a Banfield clinic in Colorado. I was told it was a federal mandated law that all dogs late for their rabies shot can only be vaccinated for one year. This is not true. Colorado doesn't require a one year rabies after the first rabies shot. From then on, they are to vaccinated every three years. Also I am very angry because it is same vaccine as the three year vaccine. This is a total waste of my hard earned money and not to mention my time and not good for my dog.

    I do not want my dog to receive unnecessary vaccines.

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