Banana Republic reviews & complaints 1
View all 87 complaintsBanana Republic - very rude & disrespectful employees.
I was at a Banana Republic Factory Outlet Store in Cyress, Texas today and had the worst shopping experience in my whole life. The store was a mess, and the Employees were very rude and disrespectful. When I was checking out, the Cashier treated me horribly. Not only she gave me dirty looks, but she spoke to me in a very disrespectful manner. She made me feel like I did something wrong and stupid. So, I went and complained to the Store Manager. She apologized.The Store Manager went directly to the Cashier and spoke to her, but I felt like they were talking about me in a disrespectful way. After they spoke, the Cashier gave me a look like she wanted to kill me. I didn't do anything wrong. I was just trying to buy Clothes from them. As I was getting ready to leave, most of the Cashiers were giving me dirty looks. I felt very humiliated and discriminated. I've been shopping all day at the Oulet Stores; such as, Armani, Coach, Ann Taylor, and Fifth Avenue. All of the other Stores Employees were very friendly, professional, helpful, and made me feel welcome. I will never shop at any Banana Republic again. This experience will keep me away from their Stores for the rest of my life. I feel that the Employees negative attitude comes from lack of training by upper Management. I will spread the word to all of my Friends, Family, and Clients about my shopping experience at Banana Republic today.
The complaint has been investigated and resolved to the customer’s satisfaction.
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