Balsam Hill / Defective Product and Poor Customer Service
My Christmas Tree Nightmare With Balsam Hill, a terrible company.
Lesson Learned: Do your homework and check reviews and opinions before you make an expensive purchase online.
About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance from Balsam Hill. I've never had a fake tree in my life, but I just wanted to try something different. I ordered an $800 tree on clearance for $429 (the is just supposed to be a discontinued item, not defective in any way). I know...it seems like a lot of money, but I thought of it as an investment for the next several years. Oh boy...was I wrong...
I couldn't make this up...I swear. Let me see how to summarize my horrific experience with Balsam Hill...
Ordered tree online on Nov. 23
Received box 1 of 2 on Nov. 28
Received box 2 of 2 on Dec. 2
I opened the boxes on Dec. 2 to find out that they had shipped 2 section B's of the tree and no section C. They had also not packed any instructions, gloves or extra lights and fuses. All of these things should have been included in my shipment. Essentially, I had 2 boxes of junk. I did not have the right parts to assemble a tree.
Here's where the nightmare begins...after daily phone calls and emails trying to get the right section C and all my parts, all I got were lies from the customer service reps and no call backs from the company, I finally filed a complaint with the BBB last Wednesday.
Finally, today...on December 15, I received section C of the tree, but still no extra lights, fuses, instructions or gloves. The fun doesn't end here...oh no...my husband was finally able to assemble the tree tonight and section D's post is too big for E so he had to rig some pvc and shovel handle to hold it together so it wouldn't topple over - He doesn't know how he's going to pry those 2 sections apart after christmas..lol.
The best part was when we placed section A at the top of the tree and we thought our troubles were done...
DH plugged in the lights and my entire tree has white lights except section A at the top...they are multi colored!
I almost blew a gasket...dh remained calm and said that we've learned our lesson and he's not sending anything back because he's tired of dealing with their cracker jack operation.
I did call them again tonight and a "lighting technician" was available to help me and he's sending me some white lights for the top of the tree. I did already get a shipping confirmation email from him. Thank gawd!
I tried everything...that's why I finally filed the complaint with the BBB. I called them everyday and told them that I wanted a refund and that they had ruined my holiday season because they had stolen my hard earned money and left me with 2 giant boxes of junk.
It's hard to get justice when I'm cross country from them and have to deal with them by phone and email.
And honest to gawd...I can't even imagine what kind of idiots they have packing these trees and supplies for shipping. How can you not know your A, B, C's and not pack all the right sections and parts??? What ###s!
I wanted to send the tree back from the beginning and get my money refunded, but the company won't budge on their refund policy...I would have to pay about $100 in shipping out of my own pocket and who knows if they would ever confirm receipt of the returned merchandise! They are flakes!
My PSA - Don't buy an expensive Christmas tree online.
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