Ordered bunk beds, were delivered without the necessary hardware to put them together. Taken a week to get a re-delivery of the hardware to put them together and David is unwilling to waive the delivery fee or even discuss a discount for their error. Huh guess it's our fault they forgot the nuts & bolts. Us that has to sit at home AGAIN and WAIT for the delivery guys. Some customer service huh. Totally would not listen or compromise on the phone, very rude to my wife.