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BA150 / Poor warranty service

1 United States

Bought a new Ba150 ATV from Pep Boys. Worked one day then quit starting, Submitted warranty claim and waited a week to hear from Baja Motrsports service people. Finally told to take to service center. Service center determined bad carburator. Waited for months for part to arrive (back-ordered, wrong part sent and then nothing - no call, no response, NADA). After numerous emails, phone calls (on hold for hour-plus) I contacted Pep Boys and they got Baja to get off their ### - finally got the right part part but my warranty had expired through all their B.S. inactivity. I sent numerous emails asking someone to explain why I had to experience this, reset my warranty and never even got a sorry. Since then I have had continuing mechanical problems (carb again, fuel valve electrical, etc.) and essentially got stuck with a useless $1500.00 ATV (has actually only run, I would guess, 2 hours since purchased). Through all this I came away with the opinion that BAJA MOTORSORTS sells bad products and then blows off the customer; They don't answer calls, mails and their management doesn't give a ***T about what's going on - Incredible

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