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Aviva Life Insurance / Unethical practices and cheating

1 Gurgaon, India
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My father bought two policy of Aviva. While purchasing we paid Rs 75000/- each they first ensured Medical and Life cover, after receiving booklet One policy did not have Life cover. They asked us to pay 75000/- each again in 2014 when enquired about benifit they said we shall come back to you they never came back till date. When we called we were just made to play merry-go-round in the call centre. They closed the branch without informing the customers, we never received any calls and emails any messages from Aviva, the only time they did was while collecting premium. we refused to pay additional amount since we were not told the benefit of it. The Heights came when they surrendered our policy without informing, or taking our permission. Imagine after paying Rs 150000/- Aviva became the owners of our policy and surrendered it giving us a mere cheque of Rs 94000/- for both the policy. I dont understand why they beg for purchasing policy and they no service after purchase. Cancel their license they worth only this.

Jan 18, 2016

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