Menu
Register
Write a review File a complaint
Crypto.com Customer Service Phone, Email, Contacts

Crypto.com
Reviews and Complaints

Crypto.com's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.crypto.com

Learn how the rating is calculated

2.7 29 Reviews 29 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Crypto.com Reviews 58

ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Navigating the World of Investing: A Review of Crypto.com and Robinhood.com

If you're new to the world of investing, it can be quite daunting to navigate through the various options available. One such option is Crypto.com, an app that allows you to invest in cryptocurrencies. However, if you're not careful, you could end up losing your money.

The app is designed to be user-friendly, but it's important to note that it's not foolproof. If you're not careful, you could end up depositing money into the app and never seeing it again. This is why it's important to do your research and understand the risks involved before investing.

That being said, if you're looking for a more reliable option, Robinhood.com is a great choice. It's easy to use and allows you to invest in a variety of stocks, not just cryptocurrencies. Plus, it's easy to deposit and withdraw money from your account.

Overall, it's important to be cautious when investing in cryptocurrencies. While they can be a great way to make money, they're also quite volatile and can be risky. Do your research and choose a platform that's reliable and trustworthy.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Deceptive and Centralized: My Experience with Crypto.com vs Coinbase

This app is quite difficult to navigate, and it can be very deceptive at times. It's not very user-friendly, and it seems like it's designed to slow you down or even stop you from moving your money. Crypto.com is very centralized, and it doesn't seem to be serving the people who invest in it. Instead, it seems like it's only serving its own interests.

Coinbase, on the other hand, has a much simpler and more user-friendly process for transferring money. I would love to transfer my crypto to Coinbase, but it seems like Crypto.com is intentionally blocking me from doing so. It's very sneaky, and it's not fair to the users who are trying to move their money.

It's also worth noting that Crypto.com recently bought the Staples Center, and it seems like they're using their users' money to pay for it. This is not fair, and it's not right. The Staples Center will always be the Staples Center to most of us, and it's not right for Crypto.com to try to profit off of it.

Overall, I would not recommend using Crypto.com. It's not user-friendly, it's deceptive, and it seems like it's only serving its own interests. If you're looking for a better option, I would recommend Coinbase or another similar platform.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Beware of crypto.com: nightmare customer service and limited crypto options

My name is Richard Price and I want to share my experience with crypto.com. Let me tell you, it has been a real nightmare. I have been trying to withdraw my funds for quite some time now, but it seems like nobody cares or has tried to fix the problem. The issue is that they put a 24-hour hold on funds when trying to withdraw for security reasons, but here's the problem: it's been days and nobody cares.

I mean, come on, if they were that good, they would offer more of the crypto that's going to make you money. They only have a small amount that's worth anything. All they care about is your money and advertising with the Lakers. It's really disappointing.

I just want to warn you, if you're new to crypto.com, be careful and don't make the same mistake I did. There is no one who cares about your problems. It's a true story, and I have to say, it's the worst customer service I have ever experienced.

I hope this review helps you make an informed decision about whether or not to use crypto.com. Just be careful and don't expect too much from them.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Stay Away from Crypto.com: Lack of Security and Customer Service

This company, Crypto.com, has left me feeling extremely disappointed and frustrated. I recently experienced a situation where someone was able to transfer my cryptocurrency to a different wallet without any verification of the irregularities. This occurred while I was traveling in a different country and my password, email address, and password were all changed without any contact from the company. Despite their claims that safety is their number one priority, they have shown a complete lack of responsibility in this situation.

I cannot stress enough how important it is to stay away from this company. They do not care about your hard-earned money and their customer service is absolutely terrible. If your money gets stolen, it is your fault according to them. They do not even have basic detection measures in place to prevent your cryptocurrency from being stolen. It is truly shocking that a company dealing with such valuable assets would not take the necessary precautions to protect their customers.

I was foolish to trust this company with my hard-earned money and my family has been negatively impacted as a result. It is clear that to them, customers are just numbers and they do not care about the consequences of their actions. I urge anyone considering using Crypto.com to think twice and find a more reliable and trustworthy company to do business with.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Terrible App and Customer Service: A Warning About This Dumpster Fire of an Exchange

This app ain't great. Customer service is a joke. Fees are a rip-off. I'm kicking myself for ever signing up with this dumpster fire of an app. If you're thinking about doing business with these folks, just know that you're in for a world of hurt. I thought it was a decent exchange until I had to change my phone number. A more professional platform would use something other than just a phone number to verify your identity. Maybe a 6 digit code that only you know. But no, this exchange has to make things complicated. It'll take you days to get anything done. They have this ridiculous policy about taking a photo of yourself in a certain way, like this (https://help.crypto.com/en/articles/***-photo-authentication). Good luck finding someone who gives a damn, because they're probably too busy getting high to deal with customers. I'm switching to Coinbase. It's simple, straightforward, and necessary.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Review: Crypto.com - A Reliable and User-Friendly Platform for Cryptocurrency Investment

Crypto.com is a great platform for anyone who wants to invest in cryptocurrency. I have been using it for a few months now and I am very happy with the service. The platform is easy to use and the fees are very reasonable. I have also found the customer support to be very helpful.

One of the things I like about Crypto.com is that they offer a wide range of cryptocurrencies to choose from. This means that I can invest in a variety of different coins and tokens, which helps to spread my risk. The platform also offers a number of different trading pairs, which makes it easy to buy and sell cryptocurrencies.

Another great feature of Crypto.com is the mobile app. The app is very user-friendly and makes it easy to manage my investments on the go. I can easily check my portfolio, buy and sell cryptocurrencies, and even earn rewards through the app.

One thing to note is that Crypto.com does require users to complete a KYC (know your customer) verification process. This is a standard procedure for most cryptocurrency exchanges and is designed to prevent fraud and money laundering. While the process can be a bit time-consuming, it is necessary to ensure the safety and security of the platform.

Overall, I would highly recommend Crypto.com to anyone who is interested in investing in cryptocurrency. The platform is easy to use, offers a wide range of cryptocurrencies, and has great customer support. If you are looking for a reliable and trustworthy cryptocurrency exchange, Crypto.com is definitely worth checking out.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Warning: Avoid Crypto.com - Terrible Customer Service and Risk of Losing Your Investment

Yo, so I had a bit of cash in crypto that I started a couple years back, right? But then I moved from Australia to the UK and had to change my phone number to a UK one. So I hit up the chat option on crypto.com to sort it out, and they asked for proof of address. No biggie, I sent them a DBS certificate which is like a UK government police check. But then the staff member told me they couldn't change my number and I had to start a whole new account. What the heck, man? Now I can't access my money because I can't get any OTP codes or verify who I am with my old phone number. I mean, I can prove who I am with my passport and more proof of address, but they don't seem to care. It feels like they're just trying to steal my money or something. Like, why else would they make it so difficult? So, I'm warning you, think twice before using crypto.com. Do you really want to risk losing your investment because of crappy customer service? I'm switching to a different company that's more trustworthy and actually cares about their customers. Don't make the same mistake I did, avoid crypto.com.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Impressed with Crypto.com: User-friendly platform with rewards program and top-notch security

I recently stumbled upon Crypto.com, and I must say, I am impressed. As someone who is not very tech-savvy, I was a bit hesitant to try out a cryptocurrency platform. However, after doing some research and reading reviews, I decided to give it a shot.

The sign-up process was straightforward, and I was able to link my bank account and start buying and selling cryptocurrencies in no time. The platform is user-friendly, and I appreciate the fact that they offer a mobile app, which makes it easy to manage my investments on the go.

One thing that sets Crypto.com apart from other platforms is their rewards program. By staking their native token, CRO, users can earn cashback on their purchases, as well as other perks like discounted trading fees and access to exclusive events. I have found this to be a great way to earn some extra money while investing in cryptocurrencies.

Another thing I appreciate about Crypto.com is their commitment to security. They use advanced security measures like two-factor authentication and cold storage to keep users' funds safe. As someone who has been a victim of online fraud in the past, this gives me peace of mind.

Overall, I would highly recommend Crypto.com to anyone looking to invest in cryptocurrencies. It's a great platform for beginners and experienced investors alike, and their rewards program and commitment to security make it stand out from the competition.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Disappointing Experience with Crypto.com Support Team: Scammed and Left with No Help

I had a bit of a rough start with Crypto.com this year. I reached out to their support team to ask about their Visa Card and they were quick to respond with some helpful links. However, when I clicked on one of the links and was directed to Telegram, I was greeted by someone named "Smith" who ended up scamming me and taking all of my money from my blockchain wallet. I was caught off guard because I had always trusted and followed the advice of Crypto.com's support team.

I immediately reached out to Crypto.com to report the incident and was told that my case had been escalated and that I would be contacted. However, weeks went by and I heard nothing. I followed up several times and was always told the same thing - that my case had been escalated and that I should wait for contact. It wasn't until over 60 days later that I finally received an email from them saying that there was nothing else they could do and that I should contact my local police department to investigate further.

I was extremely disappointed with Crypto.com's response. They had lied to me about their team contacting me and it seemed like they just wanted to bury the case. I also noticed that there were several negative reviews on Trustpilot that mentioned similar experiences with Crypto.com's support team.

It made me wonder - does Crypto.com not have any responsibility for the consequences of the information they provide and for the safety of those who enter their environment? It's frustrating that they made me lose money even before I became their client. All I wanted was to inquire about signing up with them.

Overall, I would recommend avoiding Crypto.com. They were nonprofessional and not honest in their handling of my situation. It's a shame because I had high hopes for them, but unfortunately, they let me down.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Beware of Crypto.com: A Platform Not to be Trusted!

This platform is not trustworthy at all! I strongly advise you to stay away from Crypto.com if you don't want to be robbed of your hard-earned money. It's a digital crime that is not regulated by any financial authority, and they don't even have a complaint department! Can you believe that? In this day and age, in the UK, it's a complete joke!

They will do anything they want with your money, whether it's robbing your crypto card, your balance, or even your earned bonus. And if you use their Crypto card, they will charge you an extra 200-300% of the purchase value for nearly every transaction, blaming the merchant and saying that you'll get it back in 28 days. But in reality, they hold your money illegally for a month or more! And there's no notification of a returned charge, and it's not even possible to track a refund.

I had a terrible experience at an Asda petrol station where I fuelled up for ?31 but was charged ?75! And their excuse was ridiculous! They reserve the right to charge you extra at restaurants, petrol stations, hotels, and any service-oriented purchases. That's 99% of all transactions made by the Blue card! It's outrageous!

But that's not all. I booked a car park and paid ?30 by Blue Card, but they robbed me of ?30 on my balance and another ?30 on my earned bonus right after the completed payment! If I hadn't taken a screenshot before and after the transaction, I wouldn't have had any proof. I raised the issue, and 24 hours later, they said they couldn't see any fault from their side. But the day before, they directed me to an article about the extra charge, which doesn't state anything about robbing you off from your balance or bonus, only on the crypto card. It's like they couldn't admit their mistake, and it's completely unacceptable.

I have all the communication saved and recorded, and I'm considering reporting this to watchdog, Martin Lewis, social media, police, and Ombudsman. It's a complete scam, and I don't want anyone else to fall victim to their fraudulent practices.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Don’t get this app

I was recommended this app by my brother but I should’ve used my own discretion whether or not I wanted to use it.

First of all, the interface is confusing and not very user friendly. Second of all, this app is designed to take your money. I hate the fact that I can’t really transfer one coin for another. I can only sell it, go into another currency, and then buy the currency that I actually want. Typically the option to sell is merely buying crypto.com’s own currency. I wound up losing money when I do that because their currency is constantly going down. That then means I have less currencies that I can buy. I lost out on a lot of money simply because of this feature. Mind you, they call it a wallet, so I didn’t know I had to download a separate app (which apparently has fees). That should have been disclosed when you sign up so I’m not stuck thinking that’s just how they do things. Second of all, the prices aren’t accurate. When I go to sell coins it’s always less than what is shown. So say the app says I have $587 worth of currencies, when I go to sell it it’ll say I actually have $569 worth of currency. Extremely confusing and frustrating. Also, I have realized that they show the market prices being higher than what they are. There’s also been a glitched graph that led me getting into a bad investment. The 3 and 6 month graphs were instead showing the 1 week graph for some reason, but only specifically for that investment. I hadn’t seen that anywhere else. Another graph showed completely different price fluctuations. They said that at 7 am one currency went down to $1.40 ish when that wasn’t the case. It was actually around $2.15 ish. The time I woke up and checked was early 9 o’clock and it said it was at $1.94. When I went backed and checked later today it said it was actually at $1.32 at 9 and didn’t rise back up to $1.94 until 10:45 am with a steady incline. So I missed out on a big opportunity to buy currencies because of another glitch. This has been a horrid experience. I’m using coinbase, it’s easier to navigate.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Disappointment and an embarrassment to Cryptocurrency

The Crypto.com service in THEORY is the perfect service for me.
Basically from the moment I downloaded the app my experience has only been negative.
Support:
Initially support was very quick to respond and semi helpful. As I had more continued issues, support responses slowed down drastically sometimes taking multiple days at a time.
I have had numerous issues, some of them being what I see as being major issues but all of them were handled with the same mediocre responses.
Crypto wallet:
One major issue was a crypto deposit (ETH) not ever showing up after over 24 hours of waiting. Deposits afterwards to the same address showed up. It took me submitting a ticket and waiting well past 48 hours for my deposit to be credited. What if this had been the bulk of my crypto funds? In a volatile market like this losing access to your funds for over 2 days can mean the difference between getting the payment completed you need, or losing 20-30% on your crypto value.
Crypto deposits are never instantly credited like they should be if you were using a traditional crypto wallet. It is very clear that someone is screening every deposit coming in which is semi understandable from a fraud perspective, but somehow Coinbase and Gemini can let me spend my crypto within moments of a deposit being initiated but Crypto.com deposits take at best minutes, commonly at worst, hours or days.
Credit card:
Then the credit card. The main attraction right. Wait months and months after going through a hefty KYC/AML process. They mark my card as shipped and after a month it never shows up. Contact support and tango with them for days and am told a new card is shipped and to wait up to 2 weeks for it show. Once again, nothing ever comes. Contact support, they admit they never sent another one and now want me to go through deeper KYC HAHAH nice try MCO, but you can keep the card.
Summary:
Your service is a joke top to bottom and an embarrassment to crypto. I hope you aren’t roping in too many people new to crypto, because if dealing with MCO is their first experience they are sure to lose faith in crypto if not think it’s a scam all together. 0 out of 5 stars if I could.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Crypto.com My experience

Been investing on Crypto.com since April and just recently had a problem in my checking account that forced me to close my account , since my purchases was done via debit card i had no idea of what my experience would lead me to ,Bank of America had paused all transactions from a particular day which had one purchase that i made on Crypto.com. So no body from crypto.com had no contact with me I started noticing that i could not buy coins anymore, so I contact them and I notified them that i had no update dates the updates i had it was 2 day ago and my app was not letting buy, then I discovered that they had mo call center no 1800 to call to solve problems everything done on app chat that they forward all chat toca different team, so I discovered then that they suspended my account do to a transaction of $246.46 ,so after 3 weeks trying to get a letter that they requested me ( dispute cancellation letter) which is just a confirmation that i no longer will dispute a transaction that was mistaken by the bank associate ,how ever this people from Crypto.com i offered on day one to pay for the amount $246.46 and deal with Bank of America so my account with Crypto.com could be restored faster they refused snd insisted on that letter , today Friday November 12,2021 this matter still pending do to the app not offering a different option , Bank of America sent two letters and they refused 1 stated that transaction was reversed second they said that bank made a error and transaction dispute was cancel they refused that letter too didn’t meet their standard for dispute cancellation letter so I requested today November 12,2021 a third letter snd i asked : please make me a letter like you do to a [censored] : this is a dispute cancellation letter , we Bank of America are here stating that the claim number ….. this dispute has been cancel. It means you already got the money on day one and we are not going to try to cancel again cause it was a bank error. So please guys don’t invest your hard working money on this app cause if something goes wrong you going to regret that you did has been more then 3 weeks to fix a problem that could or should be resolved on day one.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Easy to use but good luck buying anything consistently

I’ve been using the app now for about two weeks. I love the design and the layout. Easier to use than most out there. I actually think this company has a lot of potential in spite of everything that I write that follows! However I say what I say honestly in the comment below.

One small problem… Meaning really there is one huge problem: you can buy… Sometimes.

For instance, the crypto market crashed briefly leaving a huge opportunity to buy this week. However for 4 days I have been unable to buy using this app (even Crypto.com coin lol!). 2nd time I contacted customer support on this issue in 2weeks. On this occasion, it has been 24 hours and the market has nearly entirely recovered and most of the opportunities are missing, but still no response from tech-support… usually a report like this means the guy, me, does not know what he’s doing or is very inexperienced with his device. Neither are the case for me. This includes resetting the phone, closing the app out completely and starting fresh and repeating those steps multiple times. Does this mean I have been unable to buy anything? No. I have when I first loaded the app 2 weeks ago. Consistently, absolutely not. I have missed 9 different buys in the space of one week and have failed to have the app carry them out. I hate to make fun of tech-support, but when I went through everything with them and told them the issue he said they would keep an eye on it but not bump it up because he never had a report like this before lol! Of course I looked at the reviews and this has been an issue before but apparently tech-support must be eating ham sandwiches instead of reading reviews.

Of course usually after report like this you get to read the robot response that tech-support will be with you right away but unfortunately after having had experience with them and their IQ I am sure that this is going to sit a lot longer. Additionally I understand that Crypto.com is spending millions of dollars purchasing new headquarters. It’s pretty idiotic when you see that they are not investing in tech support, as others are saying, which is usually the most important thing you can do to keep your business going…

My two cents…triple tech support and get on these glitches that are costing you and me money.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Crypto.com My Go-To Crypto Exchange

I never leave reviews. I’ve done this a handful of times. But I was shocked to see this had 4.4 stars, so I feel compelled to write this...

I haven’t even signed up for the card yet, because I’m saving up enough to get the mid-range (Jade/Blue) card- which would equate to staking about $2.5k in MCO coins (Crypto.com currency). I’ve only used it for buying and earning interest on my coins.

In my experience, it’s been an amazing app/platform. It’s very straightforward, and the interest I’ve earned on CRO (their other token) has allowed for me to triple my investment in 2-3 months. I’m sure if I was more active in trading, it would be much higher. The interest rates, for staking coins, is about the highest I’ve seen on any platform...

The only features missing, that I would love to see on the platform would be:

1. The ability to set limits and stop losses on your coins (similar to Binance).

2. To see the MCO that you have to stake, in order to get the card, change along with the price of the coin (if I had purchased 500 MCO when it was trading for $2-$3, the card I would have the card I want by now)... making it something more like a stable coin (like PAX or DAI).

3. My bank charges an international transaction fee whenever I purchase on the app. It’s a small fee (like 33¢) - but it’d be great if there was a way to add money to the account without being charged every time.

And...

4. Adding indicators/volume to the charts, in order to plan a better entry point.

Aside from that... it’s reliable, it has a wide variety of coins to purchase, and the prices are typically lower for certain coins - it lags a bit, when cross referencing Binance at the same time. So you can typically enter on a coin before it reaches the price I see on other platforms.

I use different platforms for different coins - USDC and Tezos on COINBASE for the transaction fee and higher staking %, on Tezos, and I use Binance for tracking and setting limits for certain coins. But as the “topic” of this review states... CRYPTO.COM is my go-to.

It’s my favorite platform by far... I look forward to the day I can afford the card I want (the rewards are amazing).

If this platform integrates all of the other features I mentioned; I would never need another crypto service.

I’m definitely a fan!

Read full review of Crypto.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Crypto.com A much BETTER App. An excellent central crypto exchange

ITS A POOR EXCHANGE. IT ADVERTISES A CARD THAT IS NEVER SENT TO YOU GUESS WHY? BECAUSE VISA/MASTERCARD IS NOT REGULATED TO DISTRIBUTE CRYPTO CARDS FOR PAYMENT IN US MARKETS. NOR MANY OTHER COUNTRIES. THE HOPE IS THAT IT IS EVENTUALLY REGULATED, IT WILL NOT BE. CRYPTO.COM IS A SCAM. THEY ALSO WANT YOU TO STAKE MONEY (LOTS OF IT) FOR THE MAKEBELIEVE CARD. THE HOPE IS THAT STAKED $CRO IS SECURING THE NETWORK. OBVIOUSLY NOT. WHICH BRINGS ME TO MY NEXT POINT:

THE NETWORK, THE APP, THE ENTIRE CRO BLOCKCHAIN IS NOT A STABLE THING TO USE TO TRADE. FOR EXAMPLE: ETHEREUM CLASSIC TRENDS A COUPLE DAYS AGO, THE CHARTS IN THE GREEN. YOU BUY. THEN THE APP CRASHES. BECAUSE THERES SO MANY PEOPLE TRYING TO GET THAT ONE CRYPTO AND THIS APP CANT HANDLE THE TRAFFIC. BUT THIS NEVER HAPPENS ON UNISWAP, BINANCE, OR ANY EXCHANGE WITH ANY CREDIBILITY.

Edit May 25:

The app has improved IMMENSELY since my review of it. There are still issues here and there but it operates in a similar way to what Coinbase’s app does now. I do appreciate that. Now the card issue hasn’t changed, it still remains “issued” in my account and i’m sure that means produced on their end but not mailed as a result of no real regulation with crypto/Visa transactions. I was right and wrong in my prior review, this exchange, like every other exchange (even DeFi), eventually does crash. It’s not a unique situation nor was it the fault of Crypto.com that day. They have a status page to track what’s down, and see what’s up unlike many others. These are helpful tools atleast for a Central Exchange like this to see when something is down. All in all, Crypto.com offers a lot of the coins that you’ll notice Uniswap offering, rising coins that you just can’t get so easily. There are some that are only available through this app, as opposed to Binance, so if you’re still waiting for verification there, try Crypto.com. Within the next year I can see them rising to an effective “alternative to” Binance market for people who need the crypto quick, or newbies who are looking to buy into some of the hot coins. I do trust this exchange before others and I have retracted my 1 star to a 4 star review as a result. The higher review is because of the improved app performance and an unmatched Customer Service Team that responds within a 24 hour period ‍♂️ it is what it is.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Card is a waste of time

This is a pretty good exchange, though the spread fees on certain tokens are extremely high. My main complaint is the much touted Crypto.com rewards Visa card. The card, and Crypto.com as a whole, are very much not user friendly.

I got my virtual card while awaiting the physical copy. There is no way to use the virtual card to make purchases in-person. There is no way to add it to Apple Pay from the app. What? So I add it manually. Then I have to call an offshore call center for “approval”. They submit a request and tell me that in 24 hours I may be able to use my card with Apple Pay. That is fine, I can deal with that.

As a last ditch, being short on funds in my actual bank account, I attempted to send payment with PayPal and Cashapp to load my money on a physical card I can use for groceries—since crypto.com does not support instant withdrawals (another negative since you absolutely can on Coinbase). Maybe I should’ve left my portfolio on Coinbase, because they don’t have a mind boggling array of excuses to keep you from your own money! Coinbase even lets you cash out directly to PayPal, which is handy if you need to send emergency funds to somebody else.

I was informed by chat support agent Kristien, that Crypto.com has a lengthy list of things you cannot do with your own money. This Visa card does not work with PayPal, Cashapp, Venmo, or any service like that. You also apparently can’t do cash advances (though ATM is allegedly a-okay). Make sense of that! Completely a misrepresentation because it is marketed as a debit card, but in reality is just a crappy gas station reloadable card.

In short, don’t waste your time. I cannot think of a single benefit to having this card. If a bank has the hubris to tell me I can’t use my own money, then I don’t need that bank. The rewards for this card are also underwhelming— I only got it for emergency access to my own money without waiting 6-10 business days for an ACH to get approved and deposited into my checking.

That’s another thing! Why do I have to wait for crypto.com to approve a withdrawal for my own USD? Once again, they seem to have an odd power trip about protecting people from their own money. This is not typical among other crypto exchanges. I also do not appreciate the 10% spread for buying and selling Luna Classic. Talk about a hosing.

Crypto.com, do better!

Read full review of Crypto.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Matt Damon here I come!

Filled out the application, uploaded my state drivers license (front & back), face photo! BAM!
Somethings wrong...okay, gotta try again...
That didn't work...okay, gotta try again...
Wow, still a problem, no idea what's wrong...i'll try again.
More than 10 times.

Okay, lets try to upload an alternate (CWP) state issued id.
Instantly rejected as 'unsupported.'

After I realized this isn't going to work, I contacted customer support with my problem and possible explication - I have a beard now, my in my license pic no beard...and the horror began. 'Please login and contact us through the app'...well, I can't login, I don't have an account.

So, they wanted a picture of me with my name, the current date, and the site 'crypto.com' written on it...no problem...had to send two of these since my elbow was visible in the first...understandable. I offered (more than once) to upload my passport.

No reply...follow-up requesting an update - new person, same email that started it - 'Please login and contact us through the app.' after more of the same, I requested they stop sending these automated replies, and that I was a human. then came the 'We apologize for the inconvenience' auto reply emails. Future replies continued to ignore previous emails (that they are replying to) and started over with the 'We apologize for the inconvenience that you have to endure. We are looking forward to your reply.' AND THEN 'Rate your conversation' emails started coming in.

I was repeatedly replied to by a new 'person': Sharon, Kash, Puck, Charles, Armin, Dex, Vinny, Nicolle, Reya, Yaron, and others. Each reply began without reference to my reply and a standard

The grand finally: 'Unfortunately, we can not proceed with your application. Please refer to our Terms and Conditions 'We're entitled to refuse/suspend accounts at any time. Kind regards.''

Here's the thing, I STILL WANT TO JOIN crypto.com! CoinZoom Pro, which has the same requirements (name, photo id (front and back), and 'live' face picture) uploaded and approved right away!

Customer service IS a big deal, it's not needed when things go smoothly, it's needed when there's a problem...and here's what you'll get: A month wasted, tons of emails, 20 or so new pen pals, multiple failed uploads, and a partridge in a pear tree...and 'You're done because we can do whatever we want. Kindly!'

I hope you never have any trouble with your account!

Read full review of Crypto.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Too many issues. Read the reviews

First off they make it easy to start an account and connect to your bank account so you can start buying as soon as possible. However, everything after that is an issue and their way to prevent you from maximizing your portfolio. I’ve been using the app since February . In a short amount of time I’ve been using this app,I’ve had too many issues with it.

The first issue is once you get your money into crypto.com they make it very hard for you to extract your funds. You either have to transfer it to the US dollar coin or transfer it into your FIAT wallet. I’ve been trying to get approved through them so I can use the feature of the Fiat wallet, It’s been a month and I’m still pending approval. Another friend of mine has been waiting since February for them to authorize his account. The lack of authorization traps you into keeping your money with the company until they see fit to authorize your FIAT. The market recently has dipped and I wanted to extract some of my funds move them into other coins. For the past four days I was unable to see my portfolio buy, sell, transfer or pay others. Because the app wasnt working, it stopped me from utilizing any profits or stadegy I had. Unfortunately now the market is below my stop price. It took them four days to resolve the issue.

Fees: The reviews about the fees are true. However I downloaded the crypto.com defy wallet and figured it was a good spot to store my coins since I’m unable to extract them do their process. I wanted to put 15 million Shiba Inu in their wallet. The fee they wanted to charge me was 5 million of my Shiba Inu, OUTRAGEOUS! I’m sure the response to this review will include you can review our fees at the following blah blah blah. I cancel the transaction to send it to another wallet. Their customer service is always one and a half to two days response time. Not to mention it always comes with some type of general reply apologizing for the response time due to the popularity of the app. I don’t believe it’s the popularity of the app, I believe they are overwhelmed with the complaints and issues people are having.

I do not recommend this app it’s full of problems and prevents you from profiting in your portfolio. I have no doubt in my mind once your portfolio hits its goals and he’s maximize your profits conveniently the app will crash or have a “popularity issue” preventing you frow Withdrawning your cash.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Crypto.com Many, many red flags

Hello Crypto.com

Congratulations! You are the winner of my first ever review on the App Store. Unfortunately, there is not really anything too positive after that. I am just going to share my experience and why I am leaving this review, and hopefully it is helpful for others.

So I have been a Crypto.com user for roughly two years. As a whole, it’s been a adequate experience. I was interested in the array of different coins being offered coupled with their credit card options, so I signed up. Up until this point, the app has worked. There isn’t anything too inherently special about it, but it functioned for what I needed it to do, so I just did what I needed to do.

I was notified that there was a new update on the app, and I had to upgrade before I could access my account, so I proceeded to do so. As soon as I tried to log back in, I was immediately promoted that I had a jail broke/rooted device. Found this odd since my phone isn’t, so I then tried on different friends and family phones and tablets and still got the same error, which is when I started my nearly month long battle with the Crypto.com (that is still going on) about how to resolve the issue. Their replies are usually one to two sentences asking for random bits of information that is vital before they proceed, and most of which they request be sent via the app that cannot be accessed. They also send emails around 3am-5am (I live in the west coast, so maybe that’s just wherever their based). However, they often send a quick follow up email right after their initial one saying things like you haven’t been online for awhile, so I’m glad we were able to resolve your issue. Not sure how they are coming up with that logic, but it’s best not to question random stuff like that at this point. I am now at the point where I have given them pretty much anything that they could possibly ask for, and they are still denying me access for security reasons. Though they have sent confirmation that it is indeed my account, they need to discuss internally how they want to proceed.

So basically, they have my money sitting that I can’t access, which of course, like any other person, I’m sure would cause frustration.

With everything mentioned about, I felt compelled to write a review. There are some many other exchanges out there that have figured out the basics of security that they seem to be hung up on that it may be better to look elsewhere.

Read full review of Crypto.com
Hide full review

Crypto.com Complaints 29

ComplaintsBoard
R
1:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com My xrp was taken from my ledger cold storage

  I sent xrp to crypto app but it stayed pending and i didn't know how to release it. I contacted the support on the app but had no reply waiting about a week so I contacted crypto.om on x twitter. They put me threw a prossess they said i would have to connect my xrp wallet to release the funds asking me for my passphrase as soon as I put in my passphrase all my xrp disappeared from my cold storage ledger. As a result there was 3 withdrawals taken from my xrp wallet in total can you help please. My email connected to my crypto com is [protected]@btinternet.com

Claimed loss: Total loss including time trying to resolve this£14000

Desired outcome: I want my stolen xrp plus a lot of time trying to sort this out

Confidential Information Hidden: This section contains confidential information visible to verified Crypto.com representatives only. If you are affiliated with Crypto.com, please claim your business to access these details.

Read full review of Crypto.com
View 0 more photos
Hide full review
ComplaintsBoard
A
1:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Disappointing Crypto App: Misleading Prices and Fees, Consider Binance Instead

This app is not good. I don't get it, it's all wrong. They just want our money. When you try to sell, they give you a low price. When you try to buy, they make it more expensive than the real market exchange. They always charge you when you sell crypto currency, but other apps don't. We need to say something about it.

I'm thinking about leaving crypto and going to Binance. They're much better. They have real buy/sell prices without any lies.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
C
1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Crypto.com's Terrible Customer Service and Delayed Withdrawals Defeat the Purpose of Cryptocurrency

Crypto.com is not a good place to do anything. Their customer service is terrible. I left a bad review and now they won't release my withdrawal. It's crazy! These delays and setups for the crypto space defeat the purpose of Satoshis. What happened to trustless transactions, speed, and anonymity? These are the things that make up the crypto space! It's just like another bank. No! They still won't respond or release my withdrawal because of this review. It's insane!

Read full review of Crypto.com
Hide full review

Is Crypto.com Legit?

Crypto.com earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Crypto.com stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Crypto.com's reputation as a trustworthy leader in their field. Customers can rely on Crypto.com's services, assured they're dealing with a highly reputable and fully legitimate company.

Crypto.com has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Crypto.com has claimed the domain name for crypto.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Crypto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Crypto.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Crypto.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Crypto.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Crypto.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Crypto.com.

However ComplaintsBoard has detected that:

  • Crypto.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have identified high risk financial services or content on Crypto.com's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
  • We conducted a search on social media and found several negative reviews related to Crypto.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Mixed Experience with Crypto.com: Solid App, Poor Customer Support

I gotta say, I had a pretty decent experience with Crypto.com. I was able to buy and sell my crypto with ease, and the app was pretty user-friendly. However, things took a turn for the worse when I tried to withdraw my funds. I received an email saying that my account was blocked and that I needed to send in some additional documents. I did as they asked, but unfortunately, they kept asking for more and more documents. It was frustrating, to say the least.

I tried reaching out to their customer support team, but they stopped responding to my emails. I started to get worried that I had been scammed. That's when I stumbled upon d?g?t?lcr?m?p?l?, ?m. They were able to help me get my funds back, and I couldn't be more grateful.

Overall, I think Crypto.com has some work to do when it comes to their customer support. It's important to be able to trust the platform you're using to buy and sell crypto, and I felt like my trust was betrayed when they stopped responding to my emails. However, I do think that the app itself is pretty solid, and I would consider using it again in the future.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Beware of Crypto.com: My Frustrating Experience with Withdrawing Funds

Crypto.com is a company that I recently had a bad experience with. I invested my money with them, but when I needed to withdraw it, I was unable to do so at my own convenience. They asked me to pay more money before I could withdraw, which was frustrating. I ended up paying due to my initial deposit, but they continued to ask for more money until I realized they were just trying to fool me. Luckily, a friend introduced me to another platform, https://bit.ly/3VrAsg3, which helped me recover every penny of my money.

Overall, my experience with Crypto.com was not a positive one. I found it difficult to withdraw my funds and felt like I was being taken advantage of. However, I am grateful that I was able to recover my money with the help of another platform. I would caution others to be careful when investing with Crypto.com and to do their research before making any decisions.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Stay Away from Crypto.com: Outrageous Fees, Scamming Tactics, and Useless Customer Service

Crypto.com is a platform that I would not recommend to anyone. They always seem to be trying to scam you out of your money. The fees they charge are outrageous and they always seem to give you a price that is way below what you would get on any other platform. Their customer service is useless and they always say that the price fluctuates. I was going to sell my AXS on Crypto.com and the sale price they quoted me was $17.57, while on Kraken and FTX, the price was $18.13 at the same time. I checked and the last time the price was at $17.57 was 3 to 4 hours ago. I am going to transfer my funds to another platform at any cost just to get away from Crypto.com. This seems to be their norm and I would not recommend anyone to use their services.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Disappointed with Crypto.com: Locked Account and Falling Cryptocurrency Value

So, I gotta say, I was pretty excited to try out Crypto.com. I mean, they seemed like a pretty cool company, you know? And even though I saw some bad reviews, I decided to give them a chance anyway.

And at first, everything seemed to be going pretty well. I was able to open my account without any problems, and I even deposited some "test" money just to see how everything worked. And let me tell you, it was pretty smooth sailing.

But then, I decided to do a real transaction and deposit a more substantial amount. And that's when things started to go downhill. They locked my account, and it's been like that for a while now. I've heard that some people have been waiting for over 30 days just to get their accounts unlocked. And that's not even the worst part.

You see, the value of these cryptocurrencies has been falling lately. And if they don't unlock my account soon, I'm going to be out a lot of money. And I don't think they're going to be willing to bear that loss.

So, all in all, I'm pretty disappointed with Crypto.com. I mean, they seemed like they were going to be great, but now I'm not so sure. I just hope they can resolve this issue soon, or else I'm going to be in some serious trouble.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Disappointing Experience with Crypto.com: My Journey to Recover Funds with Stellar-trace.com

I suggest you reach out to them.

Crypto.com is a platform that allows you to buy, sell, and trade cryptocurrencies. I was excited to try it out, but unfortunately, my experience was not a good one. I had trouble withdrawing my funds and it took me six months to finally get my money back. It was a frustrating and stressful experience that I wouldn't want anyone else to go through.

I tried everything I could to get my money back, but it seemed like the platform was not willing to cooperate. I was at my wit's end and didn't know what to do. That's when a friend recommended Stellar-trace.com to me. They were able to help me get my money back and I couldn't be more grateful.

If you find yourself in a similar situation, I suggest you reach out to Stellar-trace.com. They are a reliable company that can help you with any wallet issues or withdrawal problems you may have. Don't go through the same ordeal I did, seek help and get your money back.

Overall, my experience with Crypto.com was disappointing, but I'm glad I was able to get my money back with the help of Stellar-trace.com. I hope the platform can improve their services and make it easier for users to withdraw their funds in the future.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Review: Crypto.com - A Reliable Platform for Cryptocurrency Trading and Earning Passive Income

Crypto.com is a great platform for buying and selling cryptocurrency. I've been using it for a few months now and I'm really impressed with how easy it is to use. The interface is simple and straightforward, which is great for someone like me who is new to the world of cryptocurrency.

One thing I really like about Crypto.com is the variety of cryptocurrencies available for trading. They have all the major coins like Bitcoin, Ethereum, and Litecoin, as well as some lesser-known coins that I've been interested in exploring.

Another great feature of Crypto.com is the ability to earn interest on your cryptocurrency holdings. I've been staking some of my coins and earning a decent return on my investment. It's a nice way to earn some passive income while holding onto my coins.

Overall, I would definitely recommend Crypto.com to anyone looking to get into cryptocurrency trading. It's a reliable platform with a lot of great features. Just be sure to do your own research and invest wisely, as with any investment there is always some risk involved.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Warning: My Experience with Crypto.com Was a Nightmare

I gotta say, I had a pretty bad experience with Crypto.com. I mean, don't get me wrong, the platform itself is pretty cool. But the company behind it? Not so much.

I've heard a lot of horror stories about people's accounts getting closed for no reason, or not being able to withdraw their money. And honestly, I'm not surprised. I mean, just look at the way they treat their customers! It's like they don't care about us at all.

Personally, I had my account locked and closed with over $11,000 in it. And when I asked for an explanation, they just gave me a bunch of excuses and claimed they had the right to do it. It was like they didn't even care that they were stealing my money!

Luckily, I was able to get my money out before they could do any more damage. But I know a lot of people who weren't so lucky. That's why I recommend checking out Spirassp and Crypto Scam Defense (CSD) if you've had any issues with Crypto.com. They're doing some great work helping people recover from this kind of day light robbery.

Overall, I'd say be careful with Crypto.com. Sure, the platform might seem cool at first, but you never know when they're going to turn on you. So if you're thinking about using it, just be prepared for the worst.

Read full review of Crypto.com
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Crypto.com Review: Crypto.com - Concerns with Customer Service and Transparency

Crypto.com is a platform that has been causing quite a stir in the crypto world lately. However, there are some concerns that need to be addressed. Firstly, their customer service is not up to par. They tend to give excuses that are not helpful at all, and it seems like they don't care about their customers. It's all for show, and when you email them, they will not be helpful and just make up excuses.

Another issue is that this exchange is the most expensive out of all of them. The order books are stupidly misleading, and you are better off selling on an exchange with honest prices and a transparent order book. The fact that nothing is transparent gives them the ability to make hundreds of lame excuses to justify their scam.

It's important to be aware of the responses you see from Crypto.com because, in reality, they don't give a $#*!. They are misleading af and will always have an excuse no matter how stupid or false it may be. It's essential to be cautious when dealing with this platform and to do your research before investing any money.

In conclusion, Crypto.com has some issues that need to be addressed. Their customer service needs to be improved, and their prices need to be more transparent. It's important to be cautious when dealing with this platform and to do your research before investing any money.

Read full review of Crypto.com and 2 comments
Hide full review
2 comments
Add a comment
J
J
jme poo
, US
Sep 10, 2023 8:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not use this app. They will steal your money and tell you. They can't help you look at their customer service rating. Worst app ever, you will lose your money. I guarantee it.

S
S
Sanborn452
, US
Jun 29, 2023 1:17 am EDT

I was scammed by the company but i was able to recover the money back with the help of GUrU ReacoVery agency •com.com a certified binary options recovery expert

ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com Caution! Scam! Don’t Put Your Hard Earned Money in This Platform!

I opened an account on this platform a while ago, thought that I would put money slowly over time to be a long term crypto holder. But I was unaware about crypto delisting game and the trouble afterwards. I bought about 2800 amp a while ago in a higher price. Later the value went down significantly. I was holding it for a long term, so I didn’t care. But one day when I was trying to dollar cost average this, came to know that this is not supported in this platform anymore because it has been delisted. Moreover, I can’t even sell it or convert it to another currency which is supported here. The only thing that I can do is transfer to an external wallet. Okay, let’s do it. But wait, they don’t allow you to transfer unless you have 4200 amp. After a lot of talking back and forth with the customer care and spending a lot of time, surprisingly customer care let me know that the transfer fee would be 2100 amp and they would do that at their end. Think about it, I have 2800 amp, significantly lost their value, they are asking for a transfer fee of 2100 amp! What would I left with? 700 amp! Haven’t I just lost all my money that I put on amp in this platform? I got scared on this situation and sold all my other coins and moved the money to my bank account before they delist another coin. Later I bought back the coins in my Webull account. They at least let you close your position without any fee or any trouble if they delist any coin. So, my recommendation would be move from this platform as soon as you can. They don’t charge fees for buying or selling but think about it, how much money they make every time they delist a coin and how much trouble the customers suffer!

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com If I could give them 0 stars I would

I am currently in the middle of a fraud case with this company. My Coinbase account was hacked this week and that resulted to funds being withdrawn from my bank account fraudulently. Thank goodness banks are more understanding as I was able to place a hold on my account as well as stop payments on all transactions that were fraudulently taken from my account. This also resulted to me opening a new bank account. The other downside to this story is that the hackers were able to hack my Crypto.com account by transferring out the money I was investing and transferred it to some sort of blockchain based type of crypto currency website. My issue is that the fraud department for Crypto.com has been a complete and utterly nightmare. They are not working to resolve my matter and my account still shows a 0 balance. I will never trade through this site again. I will take fault for me not setting up the 2-step Authenticator that would have provided that extra security on my account, but if I am providing all the necessary information and screenshots and selfies to prove that I didn’t authorize the transactions, why hasn’t my money been placed back into my account. I wouldn’t recommend this crypto currency site as a way to purchase and sell as they do not back the customer if your account is hacked.

Update: this incompetent company stated that they will not refund me my money that was fraudulently taken out of my account and transferred over to some blockchair website. They do not protect their customers and I highly suggest you all not invest with them. If I could put up the screenshots of my chats with Ken, Elena and the others I would. This company isn’t a freaking scam!

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com Horrible experience

Downloaded this so I could purchase Vechain (VET), since it’s not available on Coinbase (which I already have).
First, the validation process, which was supposed to take 2-3 days, took a week, but that’s only a minor issue.
After validation, I set up the account and app settings, which went fine.
However, when I attempted to buy VET, it would “time out “ before it completed the purchase, even though I responded quickly to the validation code from my credit card company. I tried this at least 4-5 times, with the same results.
Later, I signed out of the app, since I normally don’t like to have a bunch of apps running in the background. When I tried to log back in, it supposedly sent a “magic link “ confirmation email, which I never received. And the 20 or so additional attempts to login have resulted in the same issue of not receiving emails.
I looked in the Spam and Junk Mail folders, and even tried to add Crypto.com and several of their email addresses to my Contacts list to see if that would help, but I’m still not able to receive the login confirmation email. I also uninstalled the app, and installed it again, but that also didn’t help.
Interestingly, I am able to receive promotional and informational emails from Crypto.com, but not the magic link emails required for login.
When I tried to reply to the email address on one of these emails, it said that the email address was invalid. I also tried to text, but got a list of help topics instead of an actual reply.
In the meantime, the price of VET has increased from .025 to .036, so that’s a44% increase I’ve missed out on.
I have never had any problem with any other crypto purchase, but this is simply unacceptable.

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com More cons than pros

Pros -
Ease of Use:
Platform is easy to use to buy, sell, and move money between wallets.

Crypto Availability:
They have a handful of crypto you can trade/buy.

Cons -
Customer Service is incomparably terrible:
Do not get in a situation whereby you need help from CS; they will waste your time. Round and round they’ll send you until your issue finally gets parked by some bot. Several times I tried to resolve an international fee issue - no response/resolution till date.

Buy/Sell Limits:
Seriously, it’s the 21st century...who comes out with a trading app that doesn’t have the smallest support for limit buy or sell? The only way your target price is hit on here if you do it manually. Good luck with that!

Crypto Availability:
Too many cryptos listed, but most are not available to buy. Not sure what the logic there is, but, it’s a bit confusing if you peruse the list they have before joining the platform, but then after joining, find out not all that is listed is available to buy. Surprise!

Easy of adding payment platforms:
Sigh. Buy with a credit/card, get charged international fee versus go via Wire/ACH. The options here are limited. Considering there is a US institution where I can wire fiat to to buy directly with that, there should be an easier way to directly add my bank account so I can easily and instantly start buying with fiat.

Free 30 day crypto trading?:
You are told you can trade freely for the first 30 days of joining using your Bank cards to purchase for no fee. Nope. Not the case for me. Every single bank card transaction was charged international fee. To make it worse, customer service never responded back nor tried to fix the issue. Well done!

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com 1star

Was a good app to learn on at first as I became wise I realized a whole bunch of money shorting going on in trades. At first was told all exchanges do this. So it’s okay to be a thief because everyone else is. Then I was told it’s because when buying and selling it’s a market order and sold for that price. Yes I understand that so went about it until a few days ago. I bought a token that was gaining like crazy total I paid with bank card 101$ then realized I bought the wrong 1. So went to sell it thinking I would lose a few buck was I wrong. After playing with it for 15 minutes to see if the MARKET PRICE would come back nope 10 secs after I paid a bill for it they offered 64$ the excuse this time was the book depth for that moment I was trying to sell dropped. Funny thing is the coin was around 82cents each when I bought it they charged me right at a buck each. The price on 3 different charts and the book depths never even went over 83cent including the crypto.com app chart. Needless to say they stole from me in both the buy and sell. So I pull my tax paperwork and from July to Jan 2022 I lost over 9 grand from this app alone. Run far as you can. They will be getting investigated for this. Everyone should watch your transaction and when the time comes you will know when release the documents to the correct people. Say I’m spreading FuD all you want but you know I documented the last 2 months on the app screenshots even videotape transactions with other charts up. Okay giving to much info away. I did love this app and still do love it but I can’t stand a thief and really can’t stand a lying thief. Not sure if it’s your app or your employees but get a handle on it asap all I got to say.

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com Don’t know how they go about thinking it’s ok

They advertise as buy/sell crypto at true cost but I just sold my stake in DOGE(only had $300 worth) but after all said and done I’m sitting on $289?! So they charge me $11 for one sale because I exchanged it to fiat, but that’s not all. Even when I change crypto to crypto there’s a fee. Sometimes the exchange rate they give you which is posted on the screen before you finalize is way off of what the price is listed in their own app which can also be wildly different from screen to screen. Trying to find where the most up-to-date prices post at is a challenge but is probably most updated and real time on the individual in-depth crypto screen that shows only one cryptos’ info. Not very happy. Applied for a card back in November and still haven’t gotten it yet they say they reshaped it 3 times now but god knows what is really going on. Plus somehow the price of their own crypto seems to not go negative even though the price drops because they leave this little ‘$50’ of theirs in your account but you need to qualify for it by staking $5000 of fiat turned CRO(their own crypto coin)but I signed up for the app back in October when CRO was at like $.50 a coin and their $50 of CRO was floating g in my account waiting for me to ‘qualify’. Come present time the price of CRO is at $.15 and somehow the same amount of coin that’s been there the whole time baiting me is still worth $50. I find it very suspicious and not transparent at all with regulates to the fees that I’m being hit with. $11 bucks to convert $300 worth of DOGE to fiat. Straight rape. I’m done with these jokers and besides it’s nothing more than a big bank trying to get their claws into the crypto game don’t be fooled. After three months don’t try and day trade crypto in this app you’ll go broke from the fees

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com Beware! It always sells below market price!

I have used a few trading platforms and wanted one with more options as Cypto.com DOES have. I thought it would be perfect to hold / trade all my assets on one platform and centralize my trading. So after transferring a few of my holdings and messing around with the app I went to make my first trade.
I discovered the “rate” it was selling at was roughly 2.5 to 5% lower then the current market value. So I am a little disappointed in this as I spent money in transfer fees to get on this app but I am glad I saw through this scam. So they market that they have great fees, and they do. However, the real cost is not the fees it’s the fact that your getting scalped on every trade. I went through several coins and checked the sell price card the current price and it’s always less. I checked to see if it was a time thing, like perhaps the system is quoting from 10min ago, NO it’s just scalping you.
This platform is a scam go to Coinbase Pro or Binance save yourself the trouble. Kraken and a few others are cheaper so they might be worth a look as well depending on your trading strategy. There are many options out there, just DO NOT use this platform. I truly believe all it’s good reviews just don’t look at the exchange rates closely enough to see this issue. They are definitely scalping users wallets and then claiming to have lower fees than the competition.

It’s not even that great of a trading app it’s more of a banking app anyway. But either way here are better options out there. ***Feel free to download and verify my story, try to sell your coins and pay attention to the “rate”.
BTC example from last night:
The app says current value @ $58k
Crypto.com Rate to sell your coins at $57.3k
Tradingview Charts = current price @ $58.2k.

Verify my story you will be glad you did!

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com Be Aware of the Risk

Let me start off by saying that the app and sheer option of coins make this a very appealing app. The support chat features leaves some things to be desired but all of the members of the support team have been polite and tried their best to be helpful. With that being said here’s my recent experience as a mew user. I’m don’t intend to sway you one way or the other and I realize that I may be an isolated incident. Last month I wire transferred 5,000 USD following all of the directions outlined in the app including the required reference number. After 3 days the money was not there and I contacted support via the chat from within the app. Customer service was polite and got back to me in a fairly timely manner (considering the boom in popularity and large influx of recent customers). Originally they stated I didn’t provide the reference number, but upon sending them the wire receipt with reference number they said they would look into it. I didn’t hear back for a couple days so I reached out again. The apps support chat is set up in such a way that different employees will cycle through to pick up where the last employee left off. The new support member yet again claimed it must be a reference number problem and again I sent a copy of the wire receipt. I was told that my issue had been “escalated to the relevant team.” Again, no response for some time so I reached out for a status and was told me money would be refunded and to wait 7 days to see the funds back in my checking. It is now a month later and I still have no idea where my money is. I currently have a chat open again and will try to update this review with any resolutions to the matter. The app works well and has a lot of options, just be aware that support may not be timely as you would like it, especially with money on the line.

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Crypto.com has left an official reply on this complaint.

Crypto.com CRIMINAL ACTIVITY

Over the last two weeks Crypto.CON has stolen millions from their users. Please read before choosing this as your exchange. Here’s how: On May 12th: users who bought Luna when it crashed at its lowest had their trades “reversed”. My account alone had $110k reversed. However, the blockchain shows that these trades were real and executed. The blockchain also shows that NONE of this money was reversed back to Luna. Crypto.CON kept all of the transactional profits during the “glitch” they then shut down ACH transfers exchange wide for 1 hour as they moved the converted the money into Cronos. All verifiable through transaction block data. A few days before the screenshot for Luna 2.0 they completely locked all Luna accounts. No buying. Selling. Or withdrawals. Meaning, any user who invested in the exchange to be a part of the airdrop has all of their funds still currently frozen. It is now a full 24 hours after the screenshot. Luna classic has tanked over 60% and user accounts are still frozen. By the time they are available all investors will experience a minimum of another 80% loss on their money. Crypto.CON customer support team has said “they have the right to change the agreement on the airdrop with no repercussion and that our coins are safe” my coins are safe, but the value against them are not. THEY ARE BEING HELD HOSTAGE AS WE WATCH OUR MONEY BLEED OUT WITH NO WAY OF GETTING IT OFF THE EXCHANGE. Now the best part, the money they have locked in from us has been taken off the exchange. HOWEVER, they plan to calculate the amount of the current price of Luna classic and return the same amount of tokens to us that we had but at a lower value and taking the remaining liquidity from the time of the freeze as their own. THEY THINK WE CANT SEE HOW THEY ARE DOING THIS. YOU CANT HIDE ON THE BLOCKCHAIN. CRIMINALS.

Read full review of Crypto.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Crypto.com

Crypto.com is a leading cryptocurrency platform that offers a wide range of services to its users. The platform was founded in 2016 and has since grown to become one of the most popular and trusted cryptocurrency platforms in the world. Crypto.com offers a range of services, including buying and selling cryptocurrencies, trading, staking, and earning interest on crypto holdings.

One of the key features of Crypto.com is its user-friendly interface, which makes it easy for even beginners to navigate the platform. The platform also offers a mobile app that allows users to manage their crypto holdings on the go. The app is available for both iOS and Android devices and offers a range of features, including buying and selling cryptocurrencies, tracking prices, and managing portfolios.

Crypto.com is also known for its security features, which include two-factor authentication, cold storage, and insurance coverage for user funds. The platform also offers a range of educational resources to help users learn more about cryptocurrencies and how to use the platform.

In addition to its core services, Crypto.com also offers a range of other products, including a Visa debit card that allows users to spend their crypto holdings at millions of merchants worldwide. The card offers cashback rewards and other benefits, making it a popular choice among crypto enthusiasts.

Overall, Crypto.com is a reliable and trustworthy platform that offers a range of services to its users. Its user-friendly interface, security features, and range of products make it a popular choice among cryptocurrency enthusiasts.

Overview of Crypto.com complaint handling

Crypto.com reviews first appeared on Complaints Board on Apr 30, 2023. The latest review My xrp was taken from my ledger cold storage was posted on Jan 8, 2024. The latest complaint Caution! Scam! Don’t Put Your Hard Earned Money in This Platform! was resolved on Jun 03, 2023. Crypto.com has an average consumer rating of 4 stars from 58 reviews. Crypto.com has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
8041 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Crypto.com Contacts

  2. Crypto.com emails
  3. Crypto.com social media
  4. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Crypto.com Category
Crypto.com is ranked 181 among 321 companies in the Cryptocurrency category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.