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Bag Borrow or Steal
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2.8 28 Reviews

Bag Borrow or Steal Complaints Summary

5 Resolved
15 Unresolved
Our verdict: When using services from Bag Borrow or Steal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bag Borrow or Steal reviews & complaints 28

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Newest Bag Borrow or Steal reviews & complaints

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R
5:45 am EDT

Bag Borrow or Steal nightmare!

Purchased a bag from Bag Borrow or Steal website and paid some extra for one day delivery. I waited and waited and nothing arrived, so I contacted customer service and asked what was going on and they said that my order was cancelled. When I asked the reason they replied something that made absolutely no sense. They just said that the information I gave them was not complete so they could not deliver my bag. What? I can't understand why did not they call me! They had my number and the never bothered to call and tell me! Terrible!

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12:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bag Borrow or Steal breach of contract, mislead

I cannot describe how bad Bag Borrow or Steal is. The customer service is so bad it is shocking. I haven't seen anything like it. I'm an attorney so I'm well aware of contract law. I saw a Chanel bag I liked. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. I called 3 times to confirm this & BBOS confirmed it would be done. On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me. Well it was all a scam. A few days later, after I had purchased the Chanel bag, I called BBOS asking whether they had recredited me the $412 as they said they would. To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card. It was in total breach of their promise to me. I then asked for the Chanel purchase to be cancelled and I was told that it would take a whole 7 days for the money to even go back on my card. I was mislead, misinformed and I believe the whole thing was a breach of contract. To add insult to injury, the staff were rude, (in particular a lady called Jennifer), unprofessional and did not even offer me credit or any compensation for my loss. I have no idea how this company gets away with these scams and stays in business.

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Whitam
Forked River, US
Jun 03, 2014 4:44 pm EDT

This company offers you money for your purse, then they decline to purchase without any information. I have requested to speak to supervisors and management to no avail. In addition they sent me an address label that UPS couldn't track and accused UPS of losing it

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Bag Borrow or Steal
Seattle, US
Apr 05, 2013 7:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
We are very sorry to hear of your recent experience. When selling an item to us, the quote extended to you is contingent upon inspection of the item at our facility, this was the process you were waiting on.

We do our very best to evaluate an item over the original submission and images the customer submits for the quote, however because some things are not foreseen, as a precaution we require the inspection before officially purchasing the item. We do state the quote is contingent, in our communication with our potential sellers. Normally we will not issue a refund for an order purchased before you receive your funds for the item being sold to us. However the exception was made for you, that we would refund the amount of your store credit from the item sold once AND if that was done, to the item you had ordered as we do want you to get the items you want and we know they go fast.

Because the item being sold was declined, we could not process the refund. By no means do we want items purchased to be returned however as soon as you had requested the item to be canceled, we did so by returning the shipment to our facility and issuing your refund for the total amount of the Chanel originally purchased. We apologize if that was unclear, your full refund was issued yesterday April 4, 2013. Once we issue the refund, it is up to your financial institution to get those funds back to you which typically takes 2-3business days.

We do apologize that neither transaction worked in your favor and that you were disappointed. If you would like to discuss this further you may contact the Customer Service Manager at [protected].
Sincere Apologies,
Bag Borrow or Steal

ComplaintsBoard
C
8:35 am EDT

Bag Borrow or Steal they do not describe their products accurately

It's a shame because they have a nice selection but they do not describe their products accurately, their warehouse/shipping is unreliable and always delayed, they do not communicate well with the customer and in short, it's too much of a pain in the butt to deal with this company. Go to Yoogiscloset.com or Fashionphile.com and get a better experience. Not to mention BBS charges TOP DOLLAR for their handbags so their prices are not even competitive. STAY AWAY from this website! It's not worth it, trust me!

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Joe kelso
, US
Apr 26, 2016 11:44 am EDT

K. They offered the highest $130 for my LV Agenda when other sites like Fashionphile offered less than $30. Who has the bigger deal now?! Oh, and I'm not counting Yoogi's because that's where I bought my agenda. I paid $175 for my agenda and got back $130. I'll continue to deal with BBOS for direct buys. However, I notice they take FOREVER to send the check. I completely forgot about it for 2 weeks when the check suddenly appeared in my mailbox just last week. Yoogi's and Fashionphile sends their check out quickly so I receive it within 3-5 days.

I'll continue to deal with BBOS, but only if I don't need the money right away.

ComplaintsBoard
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3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bag Borrow or Steal terrible company!!!

I sent in my Louis Vuitton mini lin Speedy 30 handbag for refurbishment to bag borrow or steal repair services. Jill Griffiths corresponded with me first by email accepting to clean the bag and then a phone conversation where we agreed on a price of $75 to clean the exterior only. When I received my handbag back on 07/30/2012, the handbag was damaged. The bag is 2 shades lighter in color and the fabric of the bag is extremely faded and patchy. The damage is very evident especially at the zipper line and handles where you can see the obvious color contrast of the original color of the bag and the damaged faded color. The color and texture of the fabric have been completely ruined..

I immediately contacted Jill Griffiths and sent her a picture of the zipper line; she responded that she "thought the bag looked more radiant after it was cleaned"|. She did not address the picture I sent to her.. I emailed her back with more before pictures of the bag and she failed to respond to my email, . I emailed her again stating that if she did not offer any solutions, I request a refund of the $75 I paid to have the bag cleaned and to be compensated $400 for the damage done to my bag;. She responded that "her managers and herself are working on a reasonable solution"'. I waited a week then I emailed her again!. She said that "her managers are still working on a solution and they will get back to me the next day"'. I waited a few more days then I gave her a call. After I spoke to her, and listened to more excuses, she sent me an email refusing to refund me the money I paid to have the bag cleaned or compensate my for the damages done to my bag. The email is filled with lies. She claims that she told me she did not want to work on the bag because of the condition of the bag. This is a blatant lie. She NEVER expressed any concern about the condition of the bag to me in her email accepting the bag for refurbishment. On the phone, we only corresponded regarding pricing. The email does not address the fact that the color of the bag is now 2 shades lighter than its supposed to be.

I called back and asked to speak to Jill Griffiths; I was forwarded to Rebecca, the customer service manager instead. Rebecca admitted that the bag had been damaged. She said that they "followed their routine method of cleaning and the outcome of the bag is as a result of the type of fabric of the bag." She said that "regardless of the outcome of the bag they performed a basic exterior cleaning, which is what I asked them to do, so I cannot be refunded for the service or compensated for the damages". After going around in circles, I told her I was going to file a complaint against them and/or pursue legal action, she offered to refund me the $75 I paid plus tax. I told her this was not good enough as the damaged bag is of no value

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donotusebagborroworsteal
, US
Sep 11, 2012 5:30 pm EDT

DO NOT EVER USE THEM FOR ANYTHING! THEY STEAL FROM CONSUMERS. WE ALL MUST COMPLAIN TOGETHER TO GET THEM OUT OF BUSINESS. THEY ARE UNPROFESSIONAL AND RUDE! THEIR STAFF HAS NO KNOWLEDGE. THEY DO NOT CARE ABOUT THEIR CUSTOMER SERVICE. THEY HAVE NUMEROUS COMPLAINTS ON THE BBB AND I AM SURPRISED THEY ARE STILL IN BUSINESS. THEY HAVE DESTROYED, DAMAGED, LOST ITEMS. DO NOT USE THEM! PASS ALONG THE WORD! THEIR POSITIVE COMMENTS ARE A BUNCH OF BS THAT THE GIRLS WHO WORK THERE WRITE THEMSELVES.

ComplaintsBoard
N
8:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bag Borrow or Steal shadyness return policy and overcharging

They are disgusting. they sent me an email with numerous discount codes. I rented 3 bags and my grand total came to 2.28. I checked the credit card statement and noticed that they voided all discounts without contacting me and giving me the option of canceling the order so instead of charging me 2.28 they charged me 26.28. No big deal you say? Well its a huge deal to me how can you just charge me whatever you want to without my approval? You cannot after emailing them and calling they have blocked my email and phone number. I will file a dispute tomorrow after all I have the initial receipt with the total for 2.28. NEVER shop there it's not a good company besides they're bags are from 2-3 seasons ago and from what many people say the authenticity of their bags are questionable.

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12:10 am EST
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Bag Borrow or Steal pricing and condition of merchandise

Regrettably a negative experience all around. Sold them a brand new Burberry bag with tags worth over $850. I am embarassed to say what I took for it; but to say they got the better end is accurate. Having never done business with them, being a purchaser of high end designer bags and because I was looking for a few that I couldn't find easily, I took the store credit route.  The credit sat there for months, until finally I spent it.

Got the bag I purchased outright. Had to pay more out of pocket than the credit I had. And I would love it if it were not the filthiest bag I have ever paid this kind of money for. If the bag that they, on the website claim "guaranteed authentic, perfect condition, no exceptions" didn't have worn piping. On the TOP. Really. Seriously? It looks like flaky black paint around the edges of the top trim. There was some left on the brass. Is this what you tout your "bag repair department?" for the types of bags you carry, I would hope you would do better than that.  

But I would be remiss if I failed to mention something else I have noticed. Something I think, as a buyer and not a renter, is pretty important.  And I just want to give a few examples. You might want to double check the guy that works in the "regular price" department. Because, last I checked, I could buy a BRAND NEW Louis Vuitton Alize at my local LV store for $2070.00. And it is the most expensive one. NOT for $2800.00 as you claim the regular price to be. At your 20% off "sale" price, you aren't doing anyone any favors. Charging them MORE for a used LV than LV themselves charge for a new one? Another example. The cigarette case. By one online brand new at LV.com. Or your "pre owned, " $265, on sale, was $295 only one left...I am sure there are some that, like the wapity case @ a bargain of $225, are lower and the claimed retail is lower than the actual. I am merely suggesting that you be truthful in your claim.

The customer wants to feel as though they are being treated fairly.  It is easy to feel duped, as it were, by the merchant when you suddenly find that what you think is a deal is suddenly, well, not so much one.

I hate that this was such a bad experience. Between mine and my friends' closets, we easily cycle through thousands of dollars in handbags and accessories a year and I was hopeful that this would be a positive experience.  My wish is that the company can change and other shoppers can benefit from my experience.

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Hiendgirl
Beverly Hills, US
Oct 12, 2011 11:26 pm EDT

I too had sold several authentic Louis Vuitton, Prada, and Gucci products to this company and felt that they pretty much stole them from me. I opted to get credit rather than straight cash, as I would even get less if I went with the cash option. The credit can only be used towards their per-owned products that, to other unhappy customers point, Avelle sells for more what they are worth brand new! Not only I lost money on the high end products I sold to them, but felt that what I paid for the product they sold to me is worth more compare to if I went to Neiman Marcus or Saks to buy it (not to mention guaranteed brand-new)... I would never recommend this company to my friends or family as I am embarrassed to say that I trusted this company without doing further research about their background to find out if they are reputable.

ComplaintsBoard
R
9:39 am EDT

Bag Borrow or Steal I got a crappy product, they apologized, it was a routine return - but then not really

I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. Someone who saw the bag even mentioned that it looked like a fake bag! I contacted the company and they said to return it as soon as possible, which I did. The rental fee was suspended, and I was told that I would be reimbursed for the rental as well as for my monthly membership fee. I was fine with that. I then received a phonecall from the company, as well as emails saying that they needed to talk to me, since the bag that they received was not the bag that was sent. OK...

I sent back the bag that I received, because it looked like it had been run over by a truck/made by a 5 year old in a sweat shop. All of my complaints were documented and my refund processed, but the issue with the return didn't surface until a week later when "a warehouse manager said that there was a discrepancy." Does anyone else have issues similar to this one from the same company? This is creepy! I got a crappy product, they apologized, it was a routine return- but then not really!

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12:07 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bag Borrow or Steal - fraud! plus worst customer service ever

Fraud! Worst customer service! Return policy for outlet sales deceiving! I have looked at avelle / bagborroworsteal / bagborroworsteal.com a dozen times before finally one day they deceived me with the "14 day return policy" they put there that you can exchange your outlet purchase if you are not happy with it. Well, the 14 day policy starts when you...

Read full review of Bag Borrow or Steal and 31 comments

Bag Borrow or Steal Customer Reviews Overview

Bag Borrow or Steal is a popular online platform that allows fashion enthusiasts to rent designer handbags, jewelry, and accessories. The website has received numerous positive reviews from customers who appreciate the convenience and affordability of the service. Bag Borrow or Steal offers a wide selection of high-end products from top brands, including Chanel, Gucci, and Louis Vuitton. Customers can choose from a variety of rental plans, ranging from a few days to several months, depending on their needs. The website also offers a buyout option for customers who fall in love with a particular item and want to keep it permanently. Bag Borrow or Steal has been praised for its excellent customer service, with many reviewers noting that the company is responsive and helpful in resolving any issues that arise. Overall, Bag Borrow or Steal is a great option for anyone looking to add some luxury to their wardrobe without breaking the bank.
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www.bagborroworsteal.com

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