Autonation — car purchase decal mix up caused by the car dealer
Auto Nation has no Loyalty to its customers when purchasing a car from them or after completing a purchase. I reached out to the Managers of the branch, their corporate customer service department and the CEO and they could not make me an offer that would satisfy me. There has been a lot of back and forth and at the end they took the word of the car dealer's manager which misguided me and caused me $800.00 in expenses and timing. To follow, please find the information that I communicated to them:
I purchased my third Honda vehicle from the Honda dealer in Miami Lakes on Saturday, 8.19.17. When I purchased the 2017 Honda HR-V, the Finance person was aware that I would be selling my 2004 Honda Pilot so he issued me a temporary decal for the new car and he told me that if I didn't sell the Pilot within 30 days, to come back for a new 30 day temporary tag for the new car.
On Saturday, 9.16.17, I went back to the Honda Dealer and requested the new temporary decal which was granted. On 9.25.17, the Pilot that I was trying to sell was towed by Magic Towing because a cop ran the tag on the Pilot and the tag was registered to my newly purchased Honda HR-V.
The tag agency stated that on 9.16.See the Top 10 Worst Complaints in Hialeah, FL17, the Honda dealer transferred my decal to my new car instead of issuing me a new temporary decal as they stated they had done.
To follow, please find all the issues caused by transferring my decal #: DQKM79 to my new car instead of issuing me a temporary decal that have costed me a total of $805.00:
The Honda Pilot was towed by Magic Towing and I had to pay $228.30 to get it back on 9.27.17
I missed an entire day of work on 9.27.17 because I had to pick up the car from a very depressing car lot where it was towed to and deal with the worst type of people that no one should ever have to deal with. I went to the Police station to get a police report, went to the tag agency twice to get the decal issue corrected.
I received a ticket from the Police station that I will need to go to Court for
While the towing company towed my car, they damaged the Rack & Pinion because they did not use the correct equipment to tow a 4-wheel drive car and I had to pay $500 to a mechanic to fix it and $80.00 to align the car due to the replacement of the Rack and Pinion.
I am asking for compensation due to all the issues caused by the Honda Dealer and because of the loyal customer that my Family and I have been. The offer they gave me was two oil changes which I can get for $100 or giving me $1, 500 for my Pilot as a purchase while the Pilot if valued at $2, 900 as a trade in or $3, 900 if I sell it on my own.
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