AutoNation
reviews and complaints

Went in on the 3rd of May to see a vehicle that was on the lot. I really liked the vehicle and talked to Anthony Winter in sales. We went over the car and me being in the car business back in NY I was very familiar in buying & selling cars. (wholesaler too)
I pointed out a couple of things that needed to be taken care of before I received the car. (2014 MX5) One was a chip in the paint that required to be fixed and the brake calipers that are red needed to be painted also. The tires needed to be changed and the car I was trading (2007 Pontiac Solstice) had New Yokahama's with maybe 2500 miles on them and Anthony said that they would put an equivalent tire on. The Yoko's were $225 apiece and knowing what they were going to do I would have taken them off and put 4 on with a value total of $200. They put General chit tires on the car.
Anthony said that I could take the care and that they would take care of the Painting of all that we spoke about. Well that did not happen because the Woman Sales Manager told Anthony after the sale that she would NOT take care of these problems. When I was in to see Anthony I saw this woman and she treated me like garbage with her attitude & demeanor. Nothing was done about any of the things that Anthony & I talked about and the cost to repair the chip is $300 & to paint the calipers $150 from a reputable repair shop here in Vegas that does work for 20 car dealerships. I worked for the Government for 32 years & spent 9 years in the USAF and was Never Treated like this Nor did I treat anyone like this woman treated me. She needs to go for a coarse in Treating People like they should be treated. I am Incurring the cost of these items as I treat my Vehicles like my kids, I want them Perfect. Any Help that you can give me in this matter I would appreciate it.
Sgt Rob Wells
former USAF

I brought my Honda Odyssey Minivan in for routine service on June 15, 2018. I was also asked about having the seat recall issue managed so I agreed to have it handled at the same service appointment. It has been 11 days since service and today I had to make an unexpected abrupt stop to avoid a collision and my 6 year old daughter's carseat flew up off her chair and she in her carseat hit the back of my chair (driver) face first. At this time she appears to be ok. I have been driving for 11 days with her in this car seat completely unaware that it had been removed from and not re-installed in my car during service!

When I got the keys back to my car post service, her seat was in her usual Captain's Chair and I was not informed that it had been removed. I had no idea. This could have easily been extremely catastrophic.

I just phoned the service department and spoke with the Service Manager on duty. He assured me he will speak with the technicians at the next meeting. He did not ask me for any information - name, service date, etc. so I am not sure if this particular technician will be informed of their egregious lack of following protocol with carseats. He mentioned it would be addressed in the next meeting but how many carseats will be removed without letting the owners know between now and then? I need to know this is handled immediately to avoid the death or injury to another child.

I spoke to someone at your office, weeks ago, regarding egregiously poor service from your AutoNation VW location in Buford, GA. This was regarding an extended warranty contract that needed a major revision, due to having been screwed up by their office, at the time of VW CC purchase (07 Dec 2017).

I was told that someone def would be back in touch with me, as one of my complaints was that the Buford GM simply ignored my calls, and their receptionist would no longer pick up my calls. However, even YOUR office did not get back to me.

Fortunately, days later, I was able to get the revised contract, but not before intractable damage has been done. I doubt I will ever, EVER do business will AutoNation, again. IT would have to make some highly warranted good faith gestures to me, in order that I consider a different sentiment toward you.

And I was even talking to the Buford location about the possibility of purchasing the soon-to-be-release Arteon model, which looks awesome. I guess that convo will have to be gated to another VW dealership.

Until this occurrence the December buying experience, there at Buford, had been THE best car-buying experience of my adult life, which I immediately shared with them. Apparently, only one of us meant what we respectively stand for.

Too bad!

We where told that the warranty that we purchased (VPP Gold plan) would cover everything on the truck that is covered in the Gold plan. Now we have it at Auto Nation Spring, Texas Hyundai service department. They are telling us that the items that are causing the problems are after market items. These items where on the truck when we bought it and we where lied to about warranty coverage. Now we would like the truck fixed or our $4, 150.00 paid back to us, that is what we paid for the warranty and that's what the dealership was funded. We bought the truck at the Auto Nation Chevrolet Gulf Freeway at the beltway.

My Name is James Donald Carlin III
My Phone # [protected]
vin # 3gcpkse35bg250503

I have paid more money to fix the damages on my car that autnoation has caused on my Jeep than they have ever done to help my Jeep. They keep my car for five days for my first oil change w them and didn't contact me or knew where my car was when I contacted them. They never rotated my tires when asked during my second oil change. My outer tie rod end w sleeve and inner tie rod end was both damaged during my last alignment with you guys. AUTONATION has costed me more money than I've ever had to spend on a vehicle correcting the damages the service department has caused. I have waisted time waiting for my vehicle to be done for unnecessary amount of time for the work being done. I have been taken advantage of and disrespected by your staff at the southwest Jeep autonation in Denver. I would like to be supplemented for the money and time I have waisted fixing your teams damages to my vehicle. I will never buy a vehicle with autonation again and am very disappointed in autonation. I will be taking this to civil courts if we can't dispute this together.
Hannah Benton [protected] [protected]@gmail.com

I had my 2014 Mustang towed to AutoNation Ford Sanford on 5/29/18. On 5/30/2018, I was told that parts would be in by 6/1/2018. Followed up multiple times to be told that AutoNation did not know when the parts would arrive. 6/6/2018, was told by service advisor that he did not trust the parts department and was advised to order my own parts.

Currently, I have yet to be able to pick up a working car.

Date of Incident : 11th June
Location: Autonation Volkswagen Las Vegas
Mobile :+[protected]

I Purchased used car from Autonation Las Vegas around 35 days back and had few issues related to AC & Brakes on my car and during purchase i was told to buy extended warranty which will cover all these kind of issues and i did purchase it from them. After 1 month i gave my car for inspection and raised concerns related AC & brakes. It was never bought to my attention that maintenance was not covered as part of warranty (which i am OK) but for brakes inspection they charged me $99.99 and told me everything is OKAY but these charges were never discussed with me by the service representative . I am extremely dissapointed with this kind of service and request autonation to refund me with the charges related to my brakes inspection.

I got a 2012 chevy cruze from here which was end may 2017 11 and a half months ago! upon getting the vehicle i had electrical issues within the first month! bought it back because the finance guy leroy was telling me that they would help but saying my car was not under warranty and it was as is but helping to fix the problem! after taking it the first problem stopped but started back sporadically monthly but i let it go cause i refuse to pay for the issue! after the 2nd month my check engine light popped on and took it to autozone and it was saying i needed a thermostat because it was not under warranty i went to get the problem fixed on my own! after getting it fixed it and buying a new thermostat getting an oil change it was fine for a few months. Then end of winter my check engine light was back on and i needed a new battery too. Went back for a reading and it was reading thermostat again so i want back to the shop and they said maybe you bought a bad thermostat so i was mad and bought another one
! a week later the service stabilitrak electrical surges started again and then february my car started jerking find out the surges made the car misfire and now i needed a new coil pack and spark plugs that was over $300 to fix! then it was march and the weather started changing and now i needed air the first time i ran my air since last year and my car was running funny a few days later check engine light back on along with the stabilitrak light! took it back to the shop and it read that i needed a engine coolant temperature switch! went to napa got the part and it drove correct for a month then the engine light came back on! now 3 weeks it says i need another thermostat and switch! then last weeks it starts to run hot now they are saying my motor is going out! the pressure bust the hoses! i took it to autonation gmc and they are giving me no help! the motor is under warranty but they want me to pay over $300 for the hose in order to get them to cover the motor! i was speaking with a manager but he is no longer answering my calls! i put over $3000 down for this car and still owe $11000 and im stuck and they dont care because they already made the sale!

I understand no return for special order but isn't there extenuating circumstances. How about my truck was stolen. Left on the side of SPID undriveable. Found stripped and un-driveable. Parts never been opened. I lost my truck. Impound wanted Over $200 to release me my own truck. I was the victim but being punished. Vehicle-less. Will provide a police report to prove the situation. Have a little compassion. AutoNation can resale. What am I supposed to do with these "bolts" that cost $177.51?

I, paul v coventry purchased a 2018 jeep grand cherokee vin# 1c4rjflt5jc210607 on march 31, 2018 from autonation chrysler dodge jeep north richland hills at 7740 north east loop 820 in north richland hills, tx. my email is [protected]@aol.com and my phone is817-944-5655.
I wrote a check for $35, 735.88 on that date for the car and the check cleared my bank on 04/02/18. the temporary tag expired at the end of may and I was issued another expiring the end of june. I call the dealership and they do not answer their phone. my salesman can not give me any information other than the paperwork is lost, he doesn't know who has it because the paperwork is processed at another dealership. I have not gotten ugly yet but it has now been over 100 days and autonation has not followed through on this deal and I need to know that someone at autonation is interested in helping me with this problem.

First off I would like to say I never write reviews... I honestly just don't have time to sit here and review every place I go. But the experience I had in this dealership calls for one, so here it goes...
My dad has been looking for a 2018 toyota tacoma for weeks. We've visited several dealerships in orlando/central fl area looking for the best deal since he is buying cash. We came to autonation toyota of winter park because I had received an offer from toyota of clermont that was good but I was still searching for one better. I spoke to a salesmen from this dealer over the phone, explained to him what I was looking for and told him about the deal clermont gave me. He said he spoke to his manager and they told him they would be able to either match the price or give a better offer. So we went. When we got there we saw a white tacoma (which is the color my dad was looking for) and the salesmen told us it was sold to someone already. So he went inside and searched for another one and told us they didn't have another white one in stock. We were a little discouraged but were willing to wait a couple days to get one. We went back inside and the sales manager came over to introduce himself, his name was luis. He told us that the white truck we saw outside was now available since the deal that was being worked fell through. Obviously we were happy. He came with his first offer (which was a lot higher than the one from clermont) my husband which was with us was the one doing the negotiating for my dad and he wrote down another number and asked him if he could do that. He went back to his office, came back in less than 5 minutes and told us "this is the deal I can do for you on another truck because the white one has been sold. Someone else is willing to pay the higher price" at this point we were extremely upset, got up and left. This guy is honestly (excuse my french) an [censored]. He clearly didn't want to sell the car for less money which is totally fine but the way he went about the situation was terrible. To give you a little background, I have worked in the automotive industry for over 5 years, my husband over 19 years and my dad over 15 years. We know how things work, what can be done and what can't. We weren't asking for anything that was impossible whatsoever.
This isn't the way to treat people. This was a simple cash transaction. Luis right off the bat was sarcastic and rude to my husband when he wrote down the price he wanted. My husband told him this was the price he was looking for "out the door" luis replied with "why do you tell me out the door, like if you're trying to scare me with that I know what it is"
This gentlemen needs some severe customer service training. I would not recommend this dealership to anyone at all!
So after all this, we ended up at toyota of central fl on obt and purchased the vehicle there. We negotiated twice and the price we wanted was accepted. Management there exceeded my expectations [protected]%!

I bought a 2009 Santa Fe from AutoNation off of 104th after I paid cash for the car I asked for the keys the sales person told me that they wanted to keep it started because it died earlier. When I woke up to start my car in alarm started going off at 5:30 in the morning I had no idea about an alarm I did not receive a remote control only one key and the alarm went off until my battery died and then it was fried after changing my battery several lights went off check engine brake light ABS as well as others. I found out the connections to my batteries or not done properly and that's why they were having problems with the car dying. After fixing all of this stuff my car started making noises like the brakes we're going to bad of course this could be because I was showing a 52 point inspection that verified everything was OK the mechanic sold me the brake shoes and it was complete metal on metal what's not only does damage to rotors and other parts of the car is very dangerous people can die because of bad breaks. I notified customer service the first day I talk to my sales agent and was offered no type of compensation so basically I was sold a lemon that I had to invest money and I paid a book fair market price for something under porn that could not even be rated why name is randy cordova randy cordova I'm sure you could look this information up if there's anyway You could make this right let me know or else I would be happy to share on Facebook Google Twitter or any social media I could find about the way I was treated at a national car dealership that donates its profits to cancer which is one of the only reasons I chose this dealership because many of my family members are fighting that battle right now

I purchased said vehicle from Autonation Johnson city, TN on May 5 2018. I recently went to change the oil and found oil leaking from the rear main seal. this vehicle has 116000 miles and was supposedly went through a 150 point inspection. I called and talked to the sales person (Keenan Hopson) that sold me the Jeep and he said that it was not covered under the 90 day 4000 mile warranty but would never tell me what was actually was covered. He lead me to believe the limited warranty was actually limited to only a powertrain warranty. I accepted that and purchased the vehicle. Now under powertrain warranty this would be covered. So I thought there would be no problem getting this fixed until I was informed that I could bring my Jeep back to them and pay them to fix it. I have only had this Jeep for 34.5 days. I only use it to commute to work and home. I have done nothing that should've been the cause of this. Therefore I believe it was either overlooked during the inspection or was simply ignored and put up for sale. I am looking for this to either get fixed, given a full refund, or I take it to be fixed elsewhere and Autonation Johnson city, TN pay the repair bill. I don't want to get lawyers involved but I will. Someone didn't do their job and now I'm on the hook for their mistake.

March 2018 I was in contact with salesperson Susan about a 2008 Chevy C15 "Suburban". After lots of email correspondence I made a very long drive to Frisco from Kemp, Tx to look at this vehicle. The vehicle was not fairly represented but the used car mgr was willing to make necessary repairs to the said vehicle to make the deal happen. I was put into a loaner as they wanted my trade that day instead of letting me drive my car until the work was completed and I could take delivery of the 08 Suburban. Even though they knew I lived a long distance away and had plans to leave town soon to attend the Houston Live Stock Show with my son who was showing there. well it was two days before I had to leave and the Suburban was still not completely ready due to a delay in parts being delivered. I was not comfortable traveling in the loaner car and asked if I could get the Suburban and return it to have the rest of the work completed after I returned from Houston. The sales lady got back with me and told me to come get it the next day, day before I had to leave at this point. I make the drive to drop of loaner and pick up Suburban and due to a wreck I am unable to access the service road that the dealership is on. Susan says no problem I will have my husband meet you at the next intersection in a Mexican food restaurant parking lot. Ok great I do this, the switch takes less than 5 min and im off and driving back home. I get maybe 2-3 blocks and the Suburban starts idling extremely rough, shaking, transmission shifting funny, miles to empty doing weird things. I stop and call Susan. She says turn around bring it back we will have the loaner waiting. I call my husband next. At this point we decide something more going on with the Suburban than we were led to believe and just want to get our trade back, unwind the deal, no money had exchanged hands, no loans were necessary or anything. this was an even trade. so I return to the dealership explain this to sales lady, used car mgr, sevice mgr and finally get my car back. Knowing I had to leave the next morning I felt this was my best option and the safest thing to do. No hard feelings just chalked it up to bad timing and wasn't meant to be for us. Fast forward to today. I have received notices from North Texas Toll for toll charges on the 2008 Chevy C15 that was never registered to me for dates that I did not have possession of the 2008 Chevy C15. I have contacted NTTA and they cant help me. I have the burden to prove that I did not own this vehicle. The loaner vehicle and the 08 Suburban were never in my name and to have had the dealer is Frisco fraudulently report a Buyers Tag saying that I drove the 08 Chevy C15 on the dates of March 2 and March 7 is outrageous and completely untrue. The only date I was even in the Suburban was the day I picked it up in a parking lot and it then had mechanical issues and I was told to return it by the dealer, I did not accept final delivery of the vehicle and the deal was undone at that time. I am asking that I receive a letter stating that there was an error in reporting and that I was never the legal registered owner and I am not responsible for these charges sent to me and to the NTTA. I have contacted my sales person Susan who responed with"I don't know what to tell you" then left me on hold for 30 min when I ask to speak with her mgr. I then called back and left a msg for the Used Car Mgr asking for a response within 24 hrs before I escalated this to the next step. And no return call from him either. I am again requesting a response within 24hrs before I move on the BBB and other Social media outlets to get this resolved.

I bought a 36, 000 GMC 1500, and they told me that they'd send me a remote control and a key. This happened about a month ago. The manager, Nate King, and the seller, Jessica Smith, assured me that I'd receive it within two weeks. Now every time I call the dealer, I get the run around. The number of the dealer is [protected]. I had a good experience with the Union Nation Dealer... up to this point. They even gave me a letter saying, "I owe you this…" My phone number is [protected]. My home phone number is [protected]. And my email is [protected]@yahoo.com Please be aware this is the third time I've sent you a complaint. Thank you and please do something about Nate King. To me he's a liar.

1- Why is Autonation advertising that buyers have 5 days return no questions asked with the dealers don't respect that?
I signed the financing paper to buy a Nissan Altima 2015 CPO last 05/20/2018 at 7:20pm
The car was delivered to me on 05/21/2018 at 3:30pm
After too many issues and no clear responses from Autonation dealer I went back to the store on 05/25/2018 4 days after having received the car and 5 days after had papers done
The Sales manager CARLOS RODRIGUES didn't accept in any circumstance my car back saying a car is not a shirt I can use and return and he had payed already everybody involved in the car sales. The affirmation about return policy was expired on Thursday 05/24/2018 was confirmed also by OCTAVIO SALAZAR.

2- Should I trust in car services by Autonation dealers?
After my car had some of the previous issues fixed, I went to the Service Department in Margate Ford Dealer to make sure next step to scheduling maintenance and was told they don't have any history from my car because never had any any services in Margate store but they confirmed had services done with Autonation. They pulled up the service record and found records from the Vin number and in Miami Nissan, however the mileage record did not match mileage on car when sold to me ( records showed more miles than car has now) Did someone change mileage to sell for more money? They couldn't print the history because have the last owner's information on it . I took a picture of the record They said I should call the sales to get the carfax history.

Asked for the carfax from the sales department in Margate and found out the car had services done in Chevrolet Doral and Nissan Miami.
Called both service Departments and no one found any records of services for my car, they checked the vin number and found no record of service. I asked how could don't have it if Carfax mentioned specifically services done from them and the answers was I should ask the sales man about it but they don't have any history.

3- Should I trust on Finances?
As signing my finances with OCTAVIO SALAZAR he explained to me about the advantages of having the 'wrap' extension warranty plan from Nissan and the price was special as getting for the cpo dealer at the time buying the car so I got it. Checking my papers in home I found out Octavio Salazar talked about Nissan Gold extension warranty plan and gave me the paper to sign getting Autonation Extension Plan.
I drove from Margate to Miami to get CPO car and get the wrap from Nissan and he told me I was getting Nissan and between the papers he gave me Autonation Warranty.

4- Why Finances Specialist is not trustful in Autonation?
At the same time Octavio Salazar gave me 450 as incentive from Nissan and I discovered I had a choice as CPO car to get or 450 or 3.99 finance rate BUT he never mentioned that for me. I would have chosen 3.99 finance if i had been given a choice.
I opened a case with Nissan Corporate and I went back to talk with Octavio Salazar and he said I am sorry but I can't do nothing for you anymore because all papers are signed. I asked his manager Fernando in finance to talk to me; and the Manager crossed his arms and said the best I could do was refinance my car with any bank as my score is very good and get a better rate!

5- Why does Autonation have a customer service line ? I have called Autonation customer service 4 different times on 4 different days between the 22nd of May and 2nd June talking with 5usan, Ilene, Christine, and Michelle and have still not heard back from anyone at corporate.

I would really appreciate someone calling to have answers on all these issues especially about I was looking for my wrap from Nissan and never had mentioned I wanna from Autonation. Having Nissan protection for my CPO car is specifically why I stopped my previous negotiation on this car in Margate Ford and drove until Miami Nissan to get it.

Thanks for the attention,

Suzete Nunes Rego.

I went into Auto Nation Spokane WA. We arrived at 12:06 pm or 1206 on May 18th 20018. We had already picked out our car on line, this is for a first time buyer. We test drive decide yes, then the offers begin! this is a 6, 000. dollar car. they ask the potential first buyer if they could put down 2, 000. down payment 376. first time buyer Rejects proposal. Now over the intercom we hear "congratulations first time buyers name" Jonathan B the sales man then told us they were having difficulties with financing. Next proposal was down 1, 500 Payment 298. Rejected it is now 6:26 pm we are now leaving with no car no financing and we invested 6.5 hours of our time just with paperwork now in the mean time. 5 other groups of people come in and are able to drive away of coarse we were only spending 6, 000. we left received a phone call approx. 6 minuets with offer of 700 down 200. payment offer Taken signed papers on Mon. May 21, 2018 Clint Gertje was so rude the comments he made about my partner I cannot repeat these people need sensitivity training now I feel like I was treated so badly because we are different we are deeply grieved over our experience. I am so saddened that in 2018 we can be so openly treated like we don't deserve the same as a husband wife and this comment was made to us. Grievous behavior

I purchased a 2006 Acura TL from Autonation in Orlando. At the time of purchase, I asked the finance manager for the best coverage for the vehicle. He told me what I had was bumper to bumper coverage. Fast forward 6 months later my mechanic changed the oil and said I had a few leaks I should get fixed. Upon taking the car to the closest Acura repair shop to my house I was informed I only have a powertrain warranty. I spoke with the sales manager at the place of sales and was told he wouldn't be able to do anything about coverage of the car.

The sales practice used by the manager was very misleading, and I will continue to voice my dissatisfaction until they rectify the "issues" with my car.

By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service... The absolute worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me.
Fast forward a few months. I need an oil change and I signed up for a prepaid service plan when I bought the truck. There isn't another autonation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (my fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) he stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "by the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad.

I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid autonation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a ford customer since 2007 (4 vehicles total, 3 of those new) and an autonation customer since 2012. Never again. My first experience with an autonation ford was so great that I went straight to autonation ford for my next purchase but clearly, their standards have gone out the window.

I was at the auto nation fort myers dealership at 2555 colonial boulevard ft. Myer florida 33907 on sunday 5/27/18. I spent 3 hours there and they sold me a camry se 2018 8 speed automatic. It was a predawn gray mica black. Everything was all set as they were going to deliver the car to me and then come to find out they do not have anymore in the state of fla. Very very disappointing! Then they tried to see me a car that was the same thing just a better audio system for another $27 a month.
I cannot believe they would sell me a car and not check first to see if they have something, then on top of that try to see me a another car that was more expensive.
Auto nation should give me the upgrade car for the same price since they promised me something they do not have.
I am going to tell everyone not to shop at auto nation as they lie about selling you a car. Very disappointed customer.
Auto nation needs to make it right!

I want an answer and apology back from auto nation