AutoMax USA / customer service vehicle rattle and phone system/phone calls not returned

On November 6, 2017 my husband and I test drove a new 2017 Ford Transit with 54 miles on it. We mentioned the rattle in the door and one seat and that the phone did not work and that we wanted this repaired. We were at the dealership from 9:30am until 3:30pm. We drove the van back to Austin, one hour away, after purchasing it. Next day took it back to Killeen. Phone not working and rattle still there. Left it and drove home. Next day got a call it was ready. Drove back to Killeen, test drove and problems still there. Got in the van with two reps and they finally heard the rattle and realized the phone problem. Got a loaner and drove back to Austin. Now one week later still no van and we had a hard time getting someone to speak to us about the status. Several phone calls by us and spoke to Cal, Mark, Jeremy, Tim phone and email, Justin finally last night service department Justin did call to say they were working on it and it would be ready today or tomorrow. First of all this is my fourth new car, never had so many problems with a brand new vehicle and never had representatives of a dealership not return my calls. Remedy: fix the van like it should be and since Ford was promoting zero interest rate for end of the year vehicles eliminate my interest on this vehicle and put it to zero interest rate. Thank you. Justine Martone

Nov 14, 2017

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