AT&T / fraudulent practices
I filed the following complaint with:
Attorney General's Office
Better Business Bureau
I am SICK and tired of AT&T's underhanded practices...
I left AT&T because of past fraudulent practices. But AT&T bought out Cingular & I got stuck with them again. Lo'& behold AT&T is still up to their practices. 1) turning on features WITHOUT my authorization that I have implicitly blocked 2) charging me for the usage of said features. It is an ongoing monthly exercise of testing & checking to see if features have been turned on or charges have been inexplicably tacked on to my bill. I am in the process of an amicable divorce & the details of 15 years of marriage so lately I dropped the ball on babysitting this account. When I went to pay the bill this morning there were charges for $524.32! Upon calling AT&T I found out that INTERNET gateway was opened on my daughters phone June 1st WITHOUT my authorization. When my daughter saw the feature she thought I added unlimited. I have been so busy with the divorce she didn’t think to question it. I have filed a dispute but in my experience it will do no good. I want the ongoing fraud to stop!