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ATT Uverse / internet

Buford, GA, United States
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i have been having issues with my internet for a very long time, i have called on numerous occasions were they told me the problem was on att&t side like the removal of a jumper and upgrades being done, after a while i still had problems with slow and sometimes no internet, called help desk made me reset box etc, it will work for a short time and then back to problems, whenever i called help desk this was the routine, finally i told them hey this is not the problem its the box, so they finally ship me a more" upgraded" box, i connected the box, box was not working called tech support he made his check and said was bad wiring and if it was i will be charged after hanging up i reinstalled the old box and it worked at least like before so it was not the wiring.tech came out next day did his thing and told me the" new" box att&t sent me was bad, he went to his truck got another box and the internet finally came up . after he left in less than 10 mins the internet was worse than before thought i had dial up, call back att&t and they repeated every step over again to me even telling me they will send another tech over and i will be charged why should i have to take more time off from my job?, i still have slow and sometimes no internet, today i am saying goodbye to att, also att owe me money for all the times I had no service
Att needs better tech and better customer service some of them are rude especially the ones with the funny accent
i have videos of the internet which i will upload later

Jo
Jun 23, 2017

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