AT&T
reviews and complaints

In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted ATT to transfer our phone and Internet services. After going through the whole process and documenting everything, we moved. Then to our dismay, ATT started charging us for breaking a contract and starting new service. After several months of trying to resolve this with ATT, I resorted to posting the problem on Internet sites for complaints. That finally got quick results. Kathy, ATT customer relations appeals and escalation team, contacted me and corrected the problem.

Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. ATT is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!

I have twice called Kathy, ID #VS3264, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal ATT corporation. If they would just treat their customers fairly and respond to them, this would not be necessary.

I was interested in having the u-verse with at and t. They had schedule a technician to arrive. They did not. I tried to check my status on line and it was not available. On the day they did not show up, I called at and t. After passing me around several departments, they told me that for some reason, my account was cancelled. They had schedule me for another date one month later. This time they showed up however, they said they could not install the services for a box of some sort is missing.

Attempt #3 came when a rep was going around out building saying that they had install the box needed due to the demand of people. For this attempt, I took a day off. Guess what the technician did not show up again! And when I got a hold of someone they told me that they could not install u-verse for there was a part missing! And check this out, before I could get a hold of someone, I check my status online and it states that my installation date was scheduled for dec. 31, 2036!

I ordered uverse tv back in october. They have been out to install a total of 6 times. Each time it is the same story, the other department did not do what was needed. This company is totally disjointed and has absolutely no regard for their customers. There sales and product offerings are a scam. I would recommend that no one do business with at&t as they can not be trusted and are totally out of control. If I had the opportunity I would divest all service with at&t. This is what happens when a company approaches a monopoly in a particular area. Sound familiar?

Do not subscribe to AT&T Connect Tech! It is a scam. It claims to provide service to speed or fix your computer for $15/mo. A credit card number must be provided up front to proceed. An agent gains control over the computer and attempts to fix it. An application is placed on your computer for remote access (remove it immediately). I tried to cancel the subsciption by calling the number provided by AT&T Connect Tech and was placed on hold for over 6 hours (until phone battery died). There is not an email for the service to cancel it. The phone number for AT&T Connect Tech listed on the AT&T web site cannot resolve the issue. I've contacted AT&T. AT&T is totally inept in addressing the issue.

Att; disputes 2 credit bay area
Attn; bay area credit service
Billed by [protected]@t for services i never received. did place an order in december and canceled it due to the need to file
Bankruptcy 13. in march i received a bill from at&t for $95.41, and called them immediately and customer service
Said they could see i never had service and would note the account. this was in march. i received a bay area credit
Service llc bill, dated april 13, 2012 as a collection agency for $95.41 for services never received.
I consider this fraud against a senior citizen, a felony and will again call and this time write att&t for this fraudulently
Charge of $95.41, when at&t them selves have no record of any service to my home... please correct your records
And communicate this fraud charge to at&t and i shall do the same.

Many companies like GAP; AT&T; Deloitte are requesting "FOUR DIGITS" of SSN (Social Security Number) or DOB (Date Of Birth) either directly on their job-application site are forcing the recruiters to submit this information, prior to an actual employment offer. These companies and their recruiters do not provide any guarantee of safeguarding the data. Applicants who are not comfortable are being discriminated by being eliminated from submission to the pool of job applicants.

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the charge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occurred and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS can you offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows what is going last call today they transferred me to the rewards section. Frustrating and what an inefficient company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

I had visited a ATT store while in Santa Cruz in August, scouting a place to live. I found that place and I called the ATT store to order the service while I was back in xxx packing, so I could get internet started ASAP. I am partially home-bound and the internet is my connection to the outside world. It is very important to me. So I called from xxx and got an installation date, then I moved to Santa Cruz. When I got there, a day early, I went to the ATT store and they told me the order was in and there would be no problems. But that installation did not happen. They had the house number wrong.

ATT finally comes to do the installation and at this time I'm told I would be getting Uverse and not the DSL I had signed up for, and that would have been fine if they still gave me a the package I signed up for. A package implies one bill...a combined account. I did not have any choice but to accept this. I was NOT told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even tho that would mean a longer wait time. When I decided on ATT, I had been looking at several providers and plans. For the same price, I could have gotten ATT internet only, plus a VoIP phone but decided that since it was the same price I would just get both services from ATT and pay ONE BILL.

So they set up the account finally and everything works. Then I get a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem. I was never told I would have to pay for the modem. When I called they said that this money would be refunded in the form of a gift card...now remember that. They are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than i was supposed to pay because I was told I would get this amount credited back. Then I get another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through ATT's phone tree, I decided to go in person. I went to the ATT store where I purchased the serviced and asked them to sort it out for me (these stores fyi are not owned or operated by ATT). They told me... THIS IS THE BILL YOU PAY, THE OTHER ONE YOU CAN IGNORE. So I paid the overcharges on the one bill and two weeks later I get a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with ATT. This took hours and at the end of this call I was painfully and unhappily aware of the fact that I was getting two bills and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at ATT did go through my billing and gave me a lot of credits to try to make the bill more inline with what I was supposed to pay. But it was very confusing, and it took over an hour. She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account...why is it that I was constantly overcharged on one and credited on the other...a process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. And then my gift card arrived.

Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix, they just credited me another $25 and then I paid my bills with the gift card. So you might think...what is she ### about, she got the refunds right? Well what I am ### about is the necessity of having to call ATT every month and spend HOURS on their phone tree. This was one call...the first agent told me that they were ATT Phone and that I needed to speak to someone in Uverse and they transferred me. That next person told me I had to speak to someone from Uverse California, that they were in the midwest, and they transferred me. This time the agent told me that they were ATT Phone California and that they could not help me with Uverse, and they transfered me...to someone who said they were Uverse but not California and that they would transfer me again. This is typical of how these conversations went, getting transfered form one agent to the other. If ATT can't combine Uverse with traditional phone accounts then their phone trees should not cross, they should have a totally separate system for each, but apparently they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now, and I get another notice from ATT, saying that because I have made changes to my account that I no longer qualified for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, ATT did and now apparently they want to charge me for their mistakes. So again, I had to go through that damn phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified.

Even tho they did rectify problems, I lost my faith in ATT. In the 4 short months that I had my account with them I probably spent 4 to 5 hours on the phone with them, which I think it totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly I felt like this company was hell bent on ripping me off...and this may or may not be true, I do not know what drives them but I assume it is profit, and every month I had this service I was charged for something I was not supposed to be charged for, and at the end of January I came to the conclusion that I had to sever my ties to ATT and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time they would charge me a termination fee and I went on a tirade about why I should not have to pay it that the reason for closing the account was the problems I had with billing and those were ATT's fault. But she did not do anything about that. A month later I got a bill with a $22 credit from Uverse. Then I get another bill for about $34 from ATT phone. I called again, my idea was to have them credit the $22 to the other account. I was not looking for a freebie but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon reciept of an itemized bill stating clearly what the charges were for and that this would be the last bill...I wanted assurances that no other bills would show up...but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems so I sent my complaint there. In the meantime, I get a call from a collections agent that ATT sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally I got a response to the email. A nice apology, she credited the full amount to my account, closed it, and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email...I'm sorry I can't help you with Uverse and right now calling is the only way you can contact Uverse billing. Well the last thing I wanted to do was go through that phone tree again, and since I had a $22 credit I thought well, I don't have to deal with this. Then, a few days later, I get a check from Uverse for the $22 and change. So, you would think that this is the end of the story... but its not.

Two weeks later, I get a bill from Uverse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about made my blood pressure go up. Of course, I knew that this would happen, that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit...I KNEW THIS WAS GOING TO HAPPEN! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say, phew, this is over...but I am waiting to either have a problem now with the collection agency, or I will get another bill. I'm just waiting.

So some of you may still be saying...what is she ### about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges, its like a hidden feature. Also, I could not open my Uverse account and my phone account at the same time, the browser would not let me, so I could not look at the bills side by side. Also once I cancelled the service I lost access to online billing, so again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill.

I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check. I would love to see an audit of ATT accounts to see how many are being billed innapropriately. I would love to see an investigative team look into this and see how much money ATT is making by overcharging.

The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that ATT benefits financially from all this confusion, but I am not accusing...just suspicion based on experience. Because if this is not a deliberate fleecing of their customers, than it is an indication of gross incompetence, that this new Uverse service was rolled out without much thought as to how this would affect customers. The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone but apparently the bill for Uverse went to a different address, she never got it, and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found thousands of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is ABUSE. People need their phone and they need their internet connection, and they should not get fleeced in the process. People get stressed out enough dealing with money issues, the recession, and life in general, no one should have to spend hours getting transferred from one agent to another just to dispute a bill.

For me, the main complaint is that I did not get the package I signed up for. For whatever reason, ATT can sell fiber optic Uverse accounts here, and in some areas, they can combine that with a fiber optic Uverse phone account, but in my area, for whatever reason, the phone accounts are not available. Had ATT informed me of this, I would likely have opened Uverse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month, and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees AND...TWICE the internet speed of my Uverse account and here's the kicker...this company rents the copper lines from ATT in order to provide this service. So this company can provide me better service for less money using ATT cables than ATT can provide me.

I encourage EVERYONE to scrutinize all of your bills. Because it is not just ATT, most of their competitors are doing exactly the same. Beware the 6 month or 12 month special rates, and beware the promised refunds and rebates. Audit your bills for a year if you can and challenge all the over charges. Get yourself on a plan that is a flat rate for service. And if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a LOCAL company called Cruzio) and let the big boys like ATT know that they can't get away with it anymore!

To whom it may concern, I shon will like to make a complaint about my at&t u-verse account. I have been a customer sense June of 2010. One of my friends told me about at&t u-verse she enjoyed this cable sooooo much, they did not offer this in my neighborhood. When at&t u-verse was offer in my neighborhood, I jumped at the opportunity to be as happy about this cable company as my friend was. The technicain came out and did the hook up, he was so politet and nice.I was in loveeee with my new cable at&t u-verse, no one could tell me about this company because I love it to much.My bill was what they quoted me, the first two months. After the two months my bill has been going higher and higher each month.I call every month to talk to someone about my bill.It is getting to be ridiculous that I have to call every month! I am not as happy any more, I left comcast because my bill will be a different amount every month . I had to down grade my plan because of my monthly bill.please help I want the love back!

I visited a local AT&T store earlier this evening. It was tragic! I had to wander about looking for someone to help me. Eventually I was invited to sign in so that I could be called "shortly." Well, a mere 15 minutes later I was approached by a sales consultant, Krishna, who was eager to solve my problem and get me out of his hair. Without waiting to hear the complete problem he tells me, here's the problem, your mute button is on, see, look it works now...after his repeated attempts to tell me my phone was fixed I said, "No it isn't!" rather loudly because I had to be heard over hiim. Unbelievably, Krishna began to yell, yes, I said yell at me saying, "Why are you yelling at me?" At this point I asked him to find someone more polite to help me, he stomps away, saying, "Warranty problems need to be handled elsewhere." (No, this was not a child). Long story short, I found the manager and relayed my story to him. He did not apoligize or address the exchange, which he would have heard, except that he was dealing with another needlessly irate customer of his own at the time. He helped very little and took five minutes to "go in the back" and find out to whom I can complain about Krishna.
Once in my car I attempted to call the number of the complaint manager, given to me by the store manager. Bryce (if that is his real name) answers his phone as if it's a friendly call, the words AT&T did not cross his lips. Well, after I verified that he was indeed in charge of the Dixie store, I proceeded to tell him about the sloppy service I had just recived, and he, "bless his little heart" asked me to define sloppy. My head spun all the way around. Once I came back to myself, I told him that I was not suprised that he would need the term defined, as his own service was also exceptionally sloppy. At that, Bryce A. Richmer, AT&T Sales Manager extraordinaire, hung up on me. Wow, really, AT&T. Really?

We are very dissatisfied with direct tv. We were told back in december when we signed up for direct tv and at&t that our bill would never be over $108.69 with both combined because of the package we had, but ever since december we have been paying well over $120.00 with both combined. Since this is their mistake and lack of communication with direct tv and at&t we don't feel like we owe all of this money and that we should receive a refund from them both. Every month we are on the phone for approximately 3 hours going back and forwards from direct tv to at&t trying to straighten things out but got nowhere. And they also told us no contract which was also a lie because we can't cancel our services until december. Just the direct tv bill itself they say we owe $119.77 and with at&t it's $88.69. So, at the end of december we will cancel our account and it's not the money it's the fact that they were very dishonest with us!

I ordered internet service through AT&T in February 2012, I signed up on promotion rate of 19.95 for one year and free modem is promised on signing up. After getting started service I was sent bill for $156.00. I was charged for modem and highest monthly bill possible. When I called first time customer service I was told it was system error and It will be corrected, but I got bill for same amount, when I called again AT&T customer service, I was asked to pay the bill no adjustment will be made further. Customer services representative was arrogant and hung up on me. I called again waiting for hours to connect back to customer service and still I am not able to resolve the issue. I am not able to get hold of customer service rep or account manager. I need help. I don't know what to do further, I got this link through search and writing my painful experience with AT&T.

AT&T has been charging my phone bill for "ATT Navigator with promo."
This is what they give back for No paper bills and AutoPayment!
Check your bill!

Account #: [protected] I ordered AT&T DSL through Direct TV. An AT&T service man came out to set everything up for me, however the DSL modem had not arrived when he came. So ran the wires and left instructions on how to hook the modem to the computer when it arrived. When the modem arrived I did as the service man's instuctions said, however the internet never worked. I called AT&T, they said they would send a service man the next day. The next day, which was a Friday, the same service man showed up around 9:00am and 11:30, the internet still wasn't working. He made several calls to his home office and AT&T support, nothing was working. He left for lunch and came back that afternoon after making another house call, but I still had no internet service when he left at 3:30 that afternoon. So I went the whole weekend without service. Then the next week it finally started working, but only for 10 minutes at a time. I could get logged on and get a page loaded and it would kick me off and I would have to start all over again. After having a terrible a few weeks of no service and then crap service, I called AT&T to cancel the DSL service. I asked them to send me return label so I could return the modem. I also told them at this time I would not be paying for this service due to the fact that I did not receive any service! This took place in December. Come Feburuary, I still had no return label for the modem and I was still being billed. I called again, was on hold over 29 minutes just to have someone tell me she would take care of it and would have a return label put in the mail for me that day (2/13/2012). On Feb. 19 I mailed the modem back with the bill and a note saying I would not be paying for service that was not received. Now AT&T has sent this bill to a collection agency to try and scare me into paying it, and it's not going to work, I AM NOT PAYING FOR SERVICE I DID NOT RECEIVE!

I received an offer from AT&T to "Valued Florida Resident" offering me: a) Home phone (no frills) for $16/mo; b) long distance for $4/mo; c) Basic Internet $14.95/month. I was told that my estimated monthly bill, with taxes and fees, would be about $42.55 per month. I was also told that my first bill would be higher, as it would cover a month and a half. My first bill was nearly $75. I didn't pay much attention. Then my second NON ITEMIZED (is that even legal?!) bill was $75. This time I called the company. I was at work (because they are only available 8 - 5 M-F because they care so much about their customers). The man told me the following lies: a) AT&T home phone service pricing went up since I signed up for that plan (so the offer was suddenly no good?); b) I had to pay $14/mo long distance because I did not "bundle"; c) the only way to get my bill down would actually be to ADD services and bundle them -- add call waiting, 3-way calling and a bunch of other stuff I don't use. He could get my bill down to $61.99/month. Apparently the deal I had signed up for was null and void (illegal). I paid the $61.99, as I didn't want a late charge. Then I found my original paperwork. I was livid. I contacted the company again and was told immediately that my plan would go back to the original and that a supervisor would be contacting me about crediting my account. I'm still waiting for that supervisor to call. Oh, and my phone still had 3-way calling on it that I don't want. How do they get away with this clearly illegal way of doing business?!

I am a former AT&T DSL customer. When I left AT&T, they allowed me to keep my Yahoo email account active for free. But since that time, my email account has been compromised and has been repeatedly sending SPAM to everyone I ever knew. I tried deleting my account list, changing my password - none of this helped.

I have spent countless hours going down EVERY avenue with both AT&T and Yahoo, both online and on the phone, to get my email account shut down, but NOBODY HAS BEEN ABLE TO DO IT. Today alone I spent an hour on the phone with AT&T, and was re-routed through 4 people. Each person promised that the next person they transferred me to would be able to shut down the account. I finally gave up. THIS IS RIDICULOUS. Who can help me?

I've had AT&T for several products for various amounts of time. I had internet with them a couple years ago that made me pray for Dial-up again. After several "tech" visits and product replacements I cancelled the account and as directed mailed back my wireless router. Several months later I got a bill for seveal hundred dollars for this router. After tracking the package and knowing they had recieved it (it appeared the lost the router as it did not get checked back into their system) I was told I still had to pay or it was going to go on my credit. Stupid stupid company!

Well, stupid stupid me... I signed up for an IPhone with them which came with a 2 year contract after a year I lost my phone and called to see if there was a way to track or locate it. The CSR said no, but she could freeze my account, and I thanked her. Several weeks later I still could not located my phone and called them back as I was still recieving bills for $70+/month. The CSR asked if I wanted her to cancel my account. I thanked her and said yes, please do. She said she did, yet I still received these insane bills for a service I hadn't used in over 3 months! The CSR I spoke to that time said I still had a contract and would have to pay that out, even though the previous CSR never said anything about the contract when she asked if I wanted to cancel. Another call a month later I was told if I had an old phone I could have it activated to take over the old acount for only $15.00/month. Of course I had an old phone and $15 was better than $70+ for a product not being used. As directed, I called back to have the phone activated. A month later I recieved 2 $70+ bills! They signed me up for another friggin contract! Aside from Wells Fargo, AT&T is the worst company I've ever had to come in contact with! I called again to figure out what they were up to. Apparently the old phone I had was a smartphone so in order to active it a new contract came with it. None of this was ever explained! I was then told to purchase one of their go phones and get rid of the smart phone. I went into a local AT&T store, paid $119.00 and purchased my go phone. Somehow in this purchase they signed me up for another contract without telling me! These people are HUGE SCAMERS. Another month later and 3 cell phone bills for a product I hadn't even used! I went into another AT&T retailer to fix this. They said I had to pay the outstanding balance plus the amounts to pay off the contracts. Over $300+ later I thought I finally go rid of these stupid people. Oh no, not that easy either! I am still getting bills. When I've called and explained all of this again to them I was told I had to go back to the retailer I paid because they don't have any record. This was in another state as I was in the middle of moving and traveling for the holidays. Today, I have been sent to a collect agency for another $321.93.

For your sanity go ANYWHERE ELSE other than AT&T!

It took 2 requests and 2 weeks to get service installed. When the tech was installing he told me that the service I was told I was going to get was not available. While the tech was there I was not able navigate to google.com or msn.com to conduct internet searches. This required over 2 hours on the phone to customer service to find a work around. Within an hour of the tech leaving and 10 minutes after I resolved the browser issue, the service went down. Over the next day and a half I spent another 4 hours on the phone to customer service to resolve the spotty service. On the third day of service I attemped to cancel. I spent almost 2 hours on the phone to customer service trying to cancel and arrange for the equipment to be returned. I gave up after the 7th represenative wasn't able to help me return the equipment.

I refuse to give AT&T a dime or spend another minute on the phone to customer service. I purchased a verizon hot spot and I have faster reliable service.

I switched my home telephone, cable and Internet service to AT&T on 4/2011 as ATT cell phone sale representative told me he could offer me a better price than what I had with Charter Communications. But after the installation on 4/26/2011 ATT Uverse keep charged me extra money for DVD and service for receiver so i hace to call and disputed the bills with ATT uverse every month . Finally I could not keep that happened so I cancelled the service on November 2011. Until now, 4 months passed they still charged me again and again . Again I have to call every month and disputed with the customer service plus told them that my account already was cancelled. I am very upset as sometimes the customer service tried to hang me up .
Please

AT&T & Samsung Infuse.
You can both take this to the bank.

I Sam Lindsey will never ever pay for any produce or services from either AT&T or Samsung.

I renewed my contract with AT&T and switched from a Palm to the Samsung.
I was happy with the Samsung until it stopped charging.
After taking it to the AT&T service center, I was told there was something wrong with the phone and it was replaced.
This past week it started doing THE SAME THING !
I again took it to AT&T and told them it was doing THE SAME THING.
After checking it out, AT&T had the balls to tell me there was a small piece of corrosion where the phone plug was and IT WAS NOT COVERED UNDER THE WAREANTY and if I wanted to use my insurance, it would be $135 and they would mail me a phone.

You both can take your phones and service and stick them where the sun does not shine (that is if you can figure that out).

For the THIRD time, the remote control for one of my tvs U-verse tvs just stopped working properly. I am unable to get acess to my tv stations because of this failure. In the past I have called AT&T U-verse for phone assistance, which was provided at great length and there were still issues left open.
As I have mentioned before, I've done this "phone assistance" about three times, spending a lot of my valuable time on the phone.
Since I am NOT a technical person I have no way of knowing if this will be an ongoing problem or if AT&T can do anything about the remote. When I make these lengthy "phone assistance" calls, no permanent solution is ever offered.
Normally I do not threaten, I usually just make my move. In this case it would mean a lot of trouble to ME if I were to switch company's right now. BUT I CAN...please see what can be done to settle this REMOTE CONTROL ISSUE with AT&T U-verse in a timely manner.