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ATT / tv, internet, phone [bundle service}account no. 101800761

1 United States

I terminated your service and returned the equipment as per requested on a email to me, with the exception of model VIP 1200 it had been replaced by your service people sometime during one of the many service calls. It was replaced with Model VAP 2500 S/N M9 that is the info on the box. I have been told that I did not return a piece of equipment. I returned all the boxes that I had including wires, remotes ect. I would have no use for any of ATT equipment so why would I not send it all . The equipment was shipped 6/8/17 from a UPS store as directed. In trying to settle this problem I have had severale calls to your billing dept who could not help and would send me to product support and they would agree that all came back and would send me back to billing who inturn would say that what ever they say does not mater . I was also transfered to a Manager who hung up on me.I am due a refund. But I am being invoiced for the non returned piece . I do have pictures of all the material I sent back

Jul 29, 2017

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