AT&T Mobile / unauthorized charges for phone call from italy on 9/28/2017 at 9:26 pm
I just received my wireless phone bill which seemed much higher than normal. I left for italy on sept 25th of this year and returned on oct. 5th. I had called at&t to pay for the passport plan they offer and to give them the dates that I would be gone. I did pay for this plan but that is not the problem. At&t is telling me that I made a long distance phone call that lasted 65 minutes at 9:26 pm on 9/28/. I told the at&t rep that I was talking to on the phone that I did not make this call, and I kept repeating that I did not make this call, all the at&t rep kept saying is that their records show that I did. This record is suppose to come from italy. I said how can I contact italy and he said we can't. The at&t rep then said that I also sent text messages to the same phone number that I was supposed to have called, and again I said I did not call that number and I did not text that number. I told him that there was only three phone numbers that I would text too. All the rep kept telling me was that our records show that I made these calls and texts and i
Told him I did not care what his records showed, I did not make these calls and texts. I told him that I am not paying that portion of the bill and hung up. I know I will be having a problem with at&t when I don't pay so I am trying to get this corrected before hand, can you help?
My account #[protected] is from at&t and the phone # in question is [protected]
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