AT&T — they lie about rates then charge what they want
I am very upset and outraged about the way I have been treated in recent months by AT&T.
A while ago an AT&T rep asked me if I would like to upgrade to the highest DSL speed at no extra cost. I agreed. Instead, he added a 2nd DSL line to my account! Every time I get a bill I am charged twice for DSL service and have spent a great deal of time sorting this out. Each time, I’m assured it won’t happen again, but it does.
About a month ago, because of this and other issues, I arranged to switch my service to Vonage. I was sent to AT&T’s “Save” department where I was offered the following for $80, permanently, including taxes: Two lines, unlimited long distance, DSL and Complete Choice.
When that deal did not show up on my most recent bill (but the extra DSL charge did), I called and was told there was no way I could get such a rate; that the best rate would be $94.95 for six months, and then I will have to call back.
My husband got on the phone and asked to speak with a supervisor. When she came on the line he told her that he was going to record the call, and she terminated the call! It’s OK for them to record me but it’s not OK for me to record them? Therefore, nothing was resolved after spending more than an hour on the phone with the person she was supervising.
This is absolutely outrageous and I do not appreciate all the time and aggravation I have been subjected to.
AT&T employees have either been downright incompetent or outright liars. I’m not sure which. This is no way to treat customers.
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