I've learned that 2 of the owner's other franchises almost fell for this attempted scam.
I made an attempt to contact AT&T through their website, being that I could find no other way of expressing my concern. The comment section is for AT&T customers only, so put in a family members residential number. I did my best to explain the situation in 300 characters or less, hoping I would receive an email and be able to explain my situation further. Although the response I received was very generic, I could tell they at least skimmed my comment enough to know which 'fill in the blank' letter to use. It claimed they would investigate the concern, so I responded with more details, explaining that the phone number I provided was not the proper location, and provided specific information about the locations, times and dates. A month later, I haven't received a follow up.
Also, last week we received a fax during our lunch rush with information regarding AT&Ts business rates. Hand written at the top of the letter was a message stating that the corporation that owns the franchise's brand name mandates that we use AT&T for our credit card processing services. Although beginning sometime in October, we will be required to process our credit cards through a designated BANK via high speed internet, no where is it dictated that it must travel through AT&T. At the time the fax was received, there were absolutely no regulations regarding who we used to process our credit card transactions, as long as it was secure. Unfortunately, the fax was accidentally discarded as being junk during our busy lunch, and I will not be able to investigate it further.