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AT&T / billing, never received a paper statement

1 Winterhaven, CA, United States Review updated:

AT&T has not complied to my request of a paper statement and I do not pay bills over the internet. We are in our 70's and do not use the internet to receive or pay bills. Talked to many many Agents and all have promised paper statements by a certain date and I have never received one. The billing/mailing info on my account is correct per talking to AT&T agents. I do not have a account number as I have never received any paper statements, my AT&T phone number is [protected].
I usually call AT&T several times per week and I have to call to get my billing information to pay, have 4 members sharing the bill. Therefore I do not know if my AT&T bill is correct, I have never seen a paper statement or any statement.
All I want is a monthly paper statement so I can pay my bill without calling for billing information to figure out the cost of the 4 sharing members.
Charlotte Lehmann 248 Hummingbird lane, Winter Haven, FL 33884

Oct 10, 2018
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  • 9w
      10th of Oct, 2018
    0 Votes

    that's at&t for you they are just paid seat warmers
    I would guess they will charge you for receiving a statement in the mail which they are refusing to do
    your best bet is to file a complaint with the better business bureau
    any complaint made to at&t ( supervisor or manager even) just gets ignored
    begs a few questions
    how exactly are you suppose to pay a bill that you don't receive?
    are you paying the right amount? ( service plan?)

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