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Asurion / terrible business practices

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This company wanted to pull a fast one on me and sent me a phone that APPEARED to be the same but was clearly a cheaper and infierior model to the cell phone I had purchased. It wasn't even the electronics company that made the phones actual product! Do not use this company, its not worth the hastle that they put you through to obtain the phone. I would have rather bought a new cell at $200+ than had to have dealt with them. Its disgusting that in these economic times that something such as an insurance company would try to take your money to send you a "free" replacement which they lied about.


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D  24th of Apr, 2009 by 
Agree Disagree 0 Votes
Cancel your phone insurance if you aren't happy. Then you can buy a NEW phone at the full retail price! Oh wait, that's right. You won't pay the full retail price because you are cheap and then complain about paying $50 for a refurb REPLACEMENT cell phone.
A  18th of Jul, 2009 by 
Agree Disagree 0 Votes
You nailed it. There is a 2 to 1 chance your replacement phone will be loaded with software which is not the original manufacturer's operating system. And, the so-called $50 replacement fee doesn't account for the following factors: (1) your monthly fee you pay whether or not you make a claim; (2) they'll cancel your policy after you make 2 claims; (3) even if your phone model is no longer being manufactured, you can only receive that same model as a replacement; (4) you have to put up with them trying to sell you accessories when you file your claim; (5) they have other less obvious business rules for denying your claim which change from time to time based purely on their profits.

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Asurion Logo Asurion
Customer Service
648 Grassmere Park Ste 300
United States - 37211-3667
+1 615 837 3000
+1 615 445 3348
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